cancellation Mindmetric: Easy Method

What is Mindmetric

Overview

Mindmetric is a subscription-based online service that offers AI-driven mental health and productivity insights. Subscriptions typically include access to reports and ongoing analytics.

Key features

Mindmetric offers a 7-day free trial for new subscribers and then moves to a recurring monthly billing model unless the subscription is canceled. Official terms and conditions describe billing, delivery and refund rules.

How to cancel Mindmetric

Primary cancellation steps (recommended)

• Sign in to your Mindmetric account and look for an account, subscription or billing page; follow the on-screen cancellation option if available.
• If there is no clear cancel button, use the contact form or official support channel on the Mindmetric website and request cancellation in writing.
• Confirm cancellation before the 7-day free trial ends to avoid the automatic charge of USD 19.99/month (AUD 29.99/month equivalent).

Alternate and backup methods

• If you cannot cancel via the website, cancel the recurring payment through the payment provider (PayPal, bank card, or your bank). Keep evidence of both the cancellation request and the payment-provider action.
• When you contact support, include order ID, account email and a clear cancellation statement; ask for written confirmation and a cancellation reference number.

What happens when you cancel

Access and billing

Cancellations must be made before the next billing cycle to stop future charges. Typically, access to paid features continues until the end of the current paid period unless the provider states otherwise.

Data and account handling

Mindmetric’s public terms reference cancellation via the service but give limited detail on data retention. Export or save any important reports or personal data before or immediately after cancelling.

Will I get a refund?

Official refund policy

Mindmetric’s Money Back Guarantee applies only when a MindMetric Report is not delivered within the stated delivery timeframe. Refunds must be claimed within the stated window after the expected delivery date.

Exceptions and process

• The guarantee covers only the report fee, not other costs or damages.
• Refunds are processed to the original payment method after the provider verifies the claim.
• General change-of-mind refunds or personal circumstance cancellations are not covered under the guarantee.

Mindmetric plans and pricing

Pricing summary

Official published pricing is shown in USD and AUD. No official AED pricing is available on Mindmetric’s public pages.

Notes on rates

Confirm the exact charge on your purchase confirmation, as currency conversions and local store listings may be inaccurate or refer to different apps.

Your consumer rights in United Arab Emirates

Key rights you have

Under UAE consumer protection principles, you are entitled to clear information about recurring billing and an easy way to cancel subscriptions. You may be entitled to a refund if a paid service was not delivered.

How to escalate a dispute

• If Mindmetric’s responses are unsatisfactory, collect your documentation and file a complaint with the UAE consumer authority.
• For official guidance and escalation, consult the UAE Ministry of Economy (Consumer Protection) or your local consumer protection office.

Customer experiences

Common negative themes

• Many users report recurring monthly charges despite expecting a one-time purchase or believing they canceled during the trial.
• Complaints include unclear disclosure of subscription terms, difficulty locating cancellation options, and trouble obtaining refunds.

Context and official terms

The company’s published terms state a 7‑day free trial and automated billing of USD 19.99/month if not canceled. Users should compare receipts and the terms page to what they saw at checkout.

Documentation checklist

What to gather before contacting support

• Account email and username used for the purchase.
• Order ID, invoice, or payment transaction ID.
• Screenshots of the offer, checkout page and any trial wording.
• Bank or PayPal statements showing the charge.

What to keep after cancellation

• Written confirmation of cancellation from Mindmetric (email, ticket ID).
• Any refund confirmation and timestamps of delivery failures (if claiming under the Money Back Guarantee).

Common mistakes

Failing to cancel during the trial

Example: a user assumes “no action needed” and is billed when the 7‑day trial ends. Always set a calendar reminder to cancel before the trial expiry.

Relying only on app store actions

Example: a subscriber cancels in an app store but the subscription was created and billed directly via Mindmetric’s website. Verify which merchant appears on your card or PayPal statement.

Comparative recap

Quick comparison

After cancelling

Immediate steps

• Request written confirmation of cancellation and keep it with your records.
• Monitor your bank or PayPal statements for any further charges for at least one billing cycle.

Next steps if charges continue

• Contact your payment provider to dispute recurring charges if the company continues billing after confirmed cancellation.
• If unresolved, escalate to UAE consumer authorities with your documentation.

Useful official links: Mindmetric Terms & Conditions, and UAE Ministry of Economy (official site).

Address

Registered contact address (from public records)

Mind Me Limited DD-14-117-011, 14, Al Khatem Tower, WeWork Hub71, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates.

How to confirm or update

Always verify the current contact details on Mindmetric’s official website or the invoice you received. Use the website contact form for official support requests.