cancellation Motion Array: Easy Method

What is Motion Array

Overview

Motion Array is a subscription-based platform offering a large library of video templates, stock footage, music, sound effects, plugins and creator tools for editors and producers.

It combines asset downloads with workflow tools such as Video Review and a portfolio site builder, available via monthly or annual plans.

Who uses it

Motion Array is used by freelance editors, video producers, agencies and content creators who need ready-made assets and editing tools.

Plans target users who want unlimited downloads and integrated tools rather than one-off purchases.

How to cancel Motion Array

Cancel via Web / Desktop

• Sign in to your Motion Array account at motionarray.com.
• Go to My Account → Plan & Billing → Change Plan → Renewal Settings → Continue to cancel.
• Follow on-screen prompts to confirm cancellation; your account will remain active until the end of the paid term.
• Official guide: How Do I Downgrade Or Cancel My Plan?.

Cancel via Mobile App and Other Methods

• The same cancellation path applies in the mobile app when logged in (profile → Plan & Billing → Change Plan → Renewal Settings → Continue to cancel).
• If you subscribed through App Store or Google Play, manage the subscription via the platform’s subscription settings; Motion Array does not provide specific App Store/Play guidance.
• If you need help, contact Motion Array via the Help Center or support channels listed on their site.

What happens when you cancel

Access after cancellation

After you cancel, you retain access to your paid features and downloads until the end of the current billing term.

No further subscription charges will be taken after the paid period ends.

Account and data handling

Your account, download history and any projects remain on file according to Motion Array’s data and terms of service.

If you re-subscribe later, access to newly restricted assets will depend on license rules and plan type.

Will I get a refund?

Standard refund rules

Motion Array’s standard policy allows refunds if you cancel within 14 calendar days of purchase or renewal and you have not downloaded/generate any Motion Array products, used the tools, or exported video during that period.

Official refund details: Refunds.

Exceptions and local law

• If you downloaded any assets or used the tools during the 14-day window, you are not eligible under standard policy.
• Mandatory consumer protection laws in your jurisdiction (such as UAE laws) may provide additional rights that override Motion Array’s policy.
• To maximize your options, request refunds promptly and keep clear evidence of downloads, usage and dates.

Motion Array plans and pricing

Pricing summary

Below are approximate AED prices converted from USD. Exact charges depend on current exchange rates and the payment platform.

Plan table

Your consumer rights in United Arab Emirates

General protections

UAE consumer protection law may grant rights beyond a provider’s published policy, especially for digital goods and services.

These statutory rights can include different cancellation or refund entitlements depending on circumstances.

How to use your rights

• If you believe UAE law gives you extra rights, clearly state this when contacting Motion Array or your payment provider.
• Keep proof of purchase, dates and any communication. If needed, contact your local consumer protection authority for guidance on digital subscriptions.

Customer experiences

Positive feedback

• Users praise Motion Array’s high-quality assets and a user-friendly interface.
• Support is frequently described as responsive and helpful, with some agents resolving issues beyond policy windows.
• Flexible monthly plans and quick cancellation/refund processing are noted by some customers.

Negative feedback

• Some customers report difficulty locating cancellation controls and unclear auto-renewal notices.
• There are complaints about continued charges after cancellation and inconsistent support responses.
• Customers who downloaded assets during the refund window may have refund requests denied, causing disputes.

Documentation checklist

Essential items to gather

• Account email and username used with Motion Array.
• Order number, invoice or payment confirmation showing charge date and amount.
• Screenshots of your Plan & Billing page and any cancellation confirmation screens.

Optional evidence for refunds/disputes

• Records showing whether assets were downloaded, exported or generated during the refund window.
• All support correspondence (tickets, emails or chat transcripts) with dates and agent names.

Common mistakes

Missing the 14-day timing

A common error is requesting a refund after the 14 calendar day window or after downloading assets during that period.

Always check the purchase/renewal date and act promptly if you want to claim a refund.

Canceling via the wrong channel

Another mistake is attempting to cancel through the App Store or Google Play without checking where the subscription was billed.

If you subscribed directly on motionarray.com, cancel in your Motion Array account; if billed by Apple/Google, use their subscription management.

Comparative recap

At-a-glance comparison

After cancelling

Next practical steps

• Save your cancellation confirmation and note the date your access will end.
• Check your bank or card statements to confirm no further charges after the paid term.

Help and appeals

• Official cancellation guide: How Do I Downgrade Or Cancel My Plan?
• Official refunds page: Refunds
• If you need to escalate, use the contact options in Motion Array’s Help Center or email relevant contacts directly (see address section).

Address

Registered address

Motion Array

Courtlands Avenue 4a, SL3 7LE, Slough

Contact emails

• General or policy inquiries: use Motion Array Help Center contact form on their site.
• Specific email addresses (example): copyright@motionarray.com and dpo@artlist.io (use for copyright or data protection concerns).