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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Neocortext service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Neocortext: Easy Method
What is Neocortext
Overview
Neocortext (Neocort) is a SaaS platform that uses AI for business analytics, visualization, and natural language insights to support decision-making.
The service is aimed at organizations seeking advanced data analysis tools and may be offered as a web subscription or via app stores depending on distribution.
Typical offer types
Neocort may be available as a direct web subscription managed through the developer account and billing portal.
Some customers may also obtain services through mobile app stores; always check how you purchased before attempting cancellation.
How to cancel Neocortext
Cancel via Google Play (Android)
- Open Google Play on your Android device and tap Menu > Subscriptions.
- Find "Neocortext" in the list, tap it, then select "Cancel subscription" and follow on‑screen steps.
- Confirm cancellation and keep a screenshot or confirmation email for your records.
Cancel via Apple App Store (iOS)
- Open Settings or the App Store on your iPhone/iPad and go to Subscriptions.
- Locate "Neocortext", tap it, then choose "Cancel Subscription".
- Note that cancelling does not automatically create a refund; save any confirmation shown.
Cancel direct (web) or via developer
- Sign in at the official Neocort website: neocort.com.
- Go to your account, subscription, or billing page and follow the on‑screen cancellation option if available.
- If no online cancel option exists, email info@neocort.com with your account email, subscription ID, and cancellation request.
Cancel by email or postal mail
- Recommended: send an email to info@neocort.com with your full name, account email, order or invoice number, and a clear request to cancel.
- Postal mail may be used for formal requests: send to 7878 Ostell Cr., Montreal, QC, Canada. Include copies of invoices and account details.
What happens when you cancel
Access and service period
Cancellation typically stops automatic renewal, but access usually remains until the end of the current paid billing period.
Confirm the exact end date in the cancellation confirmation or your account billing page.
Data and account retention
Your account data may be retained according to Neocort's terms and privacy policy; check the developer's site for retention and deletion options.
If you need data exported before deletion, request it prior to the account termination date.
Billing and charges
After cancellation, no new recurring charges should occur; if you are billed again, gather evidence and contact support immediately.
For purchases via app stores, stores control refunds and dispute processes - Neocort may not be able to reverse store charges directly.
Will I get a refund?
Neocortext refund policy (general)
Neocortext's general policy is that fees paid are non‑refundable unless the terms explicitly state otherwise.
Always review the terms you accepted at purchase for any stated refund exceptions.
Refunds for store purchases
- Google Play purchases: request a refund through Google Play's refund process; approvals are at Google's discretion. (Google Play help)
- Apple App Store purchases: request a refund via Apple's "Report a Problem" system; approvals are at Apple's discretion. (Apple Report a Problem)
Exceptions and proofs
If you believe there was an error (double billing, unauthorized charge), gather receipts and timestamps and contact support or the store promptly.
Documented disputes with clear evidence improve the likelihood of a favorable outcome with stores or your card issuer.
Neocortext plans and pricing
Available pricing data
No definitive subscription pricing for Neocortext in the UAE was available in the verified sources for 2024/2025.
The only verified price found is for a related book rather than a SaaS plan; contact Neocort for current subscription rates.
How to get a quote
For subscription or enterprise pricing, contact support via the official website or email info@neocort.com for a tailored quote.
Always request written confirmation of plan features, billing frequency, and cancellation terms before subscribing.
| Plan | Price (AED) | Period | Notes |
|---|---|---|---|
| Neocortext SaaS subscription | Contact for pricing | Recurring (varies) | Contact neocort.com or info@neocort.com for current plans. |
| The Neocortex (book, MIT Press) | AED 266.15 | One‑time | Physical or digital book - not a SaaS subscription; price verified in available sources. |
Your consumer rights in United Arab Emirates
General UAE position
UAE consumer protection does not automatically grant a 14‑day cooling‑off period for digital services unless the seller offers it explicitly.
Neocort's terms do not indicate a statutory 14‑day right for refunds or cancellations.
How to escalate in UAE
If you cannot resolve an issue directly, you may contact the UAE consumer protection authority or file a complaint through official government channels.
Official guidance on consumer protection is available at the UAE government portal: UAE consumer protection.
Store purchases and local rights
If you bought through Google Play or Apple, use their refund systems; these are separate from UAE regulator actions and operate by store policy.
For unresolved disputes involving payments, you may also contact your bank or card issuer to dispute unauthorized charges.
Customer experiences
Summary of reported issues
Verified user reports indicate users have experienced unexpected recurring charges and difficulty obtaining refunds after cancelling.
Some customers also report challenges locating cancellation options and delays or unresponsiveness from support when seeking refunds.
Positive or neutral notes
Not all users report problems; some customers successfully cancel through the store or account portal without further charges.
Because experiences vary, follow the documented steps and keep logs to protect yourself if issues arise.
Documentation checklist
Before you contact support
- Account email address and full name used for the subscription.
- Order number, invoice, transaction ID, and date of purchase.
- Last four digits of the card used (if applicable) and platform of purchase (Google Play, Apple, or web).
When you request cancellation or refund
- Save screenshots of subscription screens, cancellation confirmations, and any error messages.
- Record support emails, timestamps, and any chat transcripts as evidence.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the mobile app does not cancel a subscription; you must cancel via the app store subscription page or the developer's billing portal.
Always verify cancellation by checking the store's Subscriptions list or receiving a written confirmation.
Not checking which account was used
People sometimes cancel the wrong account or use a different app store account than the one originally billed.
Confirm the exact account, email, or payment method that was used to subscribe before requesting cancellation.
Expecting automatic refunds
Cancellation typically stops future billing but does not guarantee a refund. App stores and Neocort's terms control refunds.
If you expect a refund, follow the store's official refund process or provide a clear justification with evidence.
Comparative recap
Quick comparison
The table below summarizes the typical cancellation routes, refund likelihood, and important notes for each method.
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Google Play | Google Play → Subscriptions → Find Neocortext → Cancel | Refund via Google Play; discretionary | Use Google support for refund: Google Play help. |
| Apple App Store | Settings/App Store → Subscriptions → Find Neocortext → Cancel | Refund via Apple; discretionary | Use Apple's Report a Problem: Apple Report a Problem. |
| Direct web (Neocort) | Sign in at neocort.com → Account/Billing → Cancel or email support | Refunds only if stated in terms | Contact info@neocort.com for confirmation and support. |
| Email / Postal | Email info@neocort.com or send postal mail to the developer address | Refunds depend on written terms and merchant response | Keep proof of sending and request written cancellation confirmation. |
After cancelling
Immediate steps
Keep cancellation confirmation emails or screenshots and monitor your bank statement for unexpected charges for at least one billing cycle.
If further charges appear, contact the store or your card issuer and provide your cancellation evidence.
Useful links and next actions
- Neocort official site and contact: neocort.com
- Email support: info@neocort.com
- Google Play refunds: Google Play help
- Apple refunds: Apple Report a Problem
- UAE consumer protection: UAE government consumer protection
When to escalate
If Neocort or the app store does not resolve a billing dispute, escalate to your bank or the UAE consumer authority with documented evidence.
Persist with clear timelines and documented attempts to contact support for the best chance of resolution.
Address
Developer contact details
Neocort (Neocortext) postal address: 7878 Ostell Cr., Montreal, QC, Canada.
Primary support email: info@neocort.com. Use this email for fastest written cancellation requests.
Keep records
Always send cancellation requests from the email address associated with your account and request a written confirmation reply.
Retain all correspondence and transaction records until any potential dispute is fully resolved.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.