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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ngrok service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Ngrok: Easy Method
What is ngrok
Service overview
ngrok is a software-as-a-service that creates secure tunnels from the public internet to local development environments.
Developers use it to share local webhooks, demos, and testing endpoints without deploying to a public server.
How it is typically used
Common uses include rapid prototyping, remote demos, webhook debugging, and temporary public URLs for local services.
ngrok is subscription-based with a free tier and multiple paid plans that add features and capacity.
How to cancel ngrok
Cancel via ngrok dashboard (recommended)
- Sign in at ngrok.com and open your dashboard.
- Go to the Account or Billing section and choose the option to cancel your subscription.
- Confirm cancellation - this stops auto-renewal; paid access continues until the end of the current billing period.
If you purchased through an app store
- Apple App Store: cancel via your Apple ID Subscriptions settings in the App Store - Apple manages billing and refunds.
- Google Play: cancel via Subscriptions in the Google Play app or account settings - Google Play manages billing and refunds.
Alternative: contact support
- You can request help or clarification from ngrok support; include your account email and subscription details.
- Support contact: support@ngrok.com (useful for account questions or if the dashboard option is not visible).
What happens when you cancel
Billing and access
Cancellation stops future auto-renewals immediately upon confirmation.
Paid features remain active until the end of the current billing period; access ends after that date.
Account and data
Your ngrok account typically remains active even after subscription expiry unless you choose to close it.
Short-lived resources (paid tunnels, reserved domains) may be removed when the paid period ends; export anything you need before expiry.
Will I get a refund?
Official refund stance
ngrok’s policy states that fees are non-refundable by default: “All fees are non-refundable except as required by law.”
There is no advertised automatic cooling-off or standard 14-day refund right in ngrok’s public policy.
Exceptions and platform purchases
- If UAE law or another applicable law entitles you to a refund, contact ngrok support with documentation to request one.
- If you bought via Apple App Store or Google Play, refunds and their processes are governed by those platforms’ policies, not ngrok’s direct refund policy.
ngrok plans and pricing
Pricing overview
ngrok lists prices in USD on its site; AED amounts below are approximate conversions (1 USD ≈ 3.7 AED).
Plan features and exact USD pricing are shown in the table; check ngrok for current rates and promotions.
| Plan | Price (USD) | Approx. Price (AED) | Billing period | Key features |
|---|---|---|---|---|
| Free | USD 0.00 | ≈ AED 0 | Monthly | Basic limited usage |
| Hobbyist | USD 8/month (annual billing) or USD 10/month (monthly) | ≈ AED 29 - 37 | Monthly | Solo devs; 5 GB bandwidth, 100k HTTP/S requests, custom ngrok domain |
| Pay-as-you-go | USD 20/month base credit + additional usage | ≈ AED 74+ | Monthly | Unlimited endpoints; usage-based billing |
| Pro | USD 25/month (annual USD 20) | ≈ AED 74 - 92 | Monthly | Advanced routing, load balancing, IP restrictions, ~15 GB data |
Your consumer rights in United Arab Emirates
Legal protections (general)
UAE consumer protection laws may provide rights for digital purchases and unfair commercial practices.
These rights can vary by emirate and by the nature of the service purchased (direct seller vs. platform sale).
Practical steps to assert rights
- Keep receipts, invoices, bank statements, and all correspondence with ngrok or the app platform.
- If you believe a refund or remedy is required by UAE law, contact ngrok support and the relevant consumer protection authority with your evidence.
- For official guidance, consult the UAE Ministry of Economy consumer protection resources: economy.gov.ae.
Customer experiences
Positive feedback
Many users appreciate ngrok for fast setup, reliable tunnelling for demos, and a useful free tier for basic testing.
Reviewers often cite it as valuable for rapid prototyping and developer workflows.
Common complaints
Some customers report unclear pricing and dissatisfaction with customer support responsiveness for billing issues.
Other reports note free-tier limitations (session timeouts, moved features) and occasional surprise changes that affect workflows.
Documentation checklist
What to gather before contacting support
- Account email and username used with ngrok.
- Subscription or invoice numbers and billing dates.
- Payment method details and transaction records (masked card number or statement line).
- Screenshots showing your subscription status, billing page, and any error messages.
If purchased via Apple/Google
- For Apple purchases: App Store receipt, Apple ID email, and subscription entry from your Apple account.
- For Google Play purchases: Google Play order number, account email, and the subscription entry in Google Play.
Common mistakes
Assuming cancellation equals immediate refund
Many users expect an immediate refund after cancelling; ngrok’s default policy is that fees are non-refundable unless law requires otherwise.
Always check billing cycle end dates and save proof of cancellation.
Using the wrong cancellation path
If you bought via Apple or Google, cancelling in ngrok’s dashboard will not stop the platform-managed recurring charge.
Always cancel through the store where you purchased the subscription to ensure billing stops.
Comparative recap
Quick plan comparison
| Plan | Monthly USD | Best for | Refund note |
|---|---|---|---|
| Free | 0.00 | Basic testing, occasional demos | No refunds applicable (free) |
| Hobbyist | 8 - 10 | Solo developers needing a custom domain and more bandwidth | Fees generally non-refundable; check billing period |
| Pay-as-you-go | 20+ (usage) | Usage-based teams needing flexibility | Usage charges billed; refunds handled case-by-case |
| Pro | 20 - 25 | Teams needing advanced routing and higher quotas | Standard non-refundable policy; exceptions by law |
After cancelling
Immediate actions
- Export logs, configuration, reserved domains, and any data you need before the subscription expires.
- Revoke API keys or tokens no longer required to avoid unintended access.
Helpful links and contacts
- ngrok home and dashboard: https://ngrok.com/
- ngrok documentation: https://ngrok.com/docs
- Support email for account and billing questions: support@ngrok.com
- UAE consumer guidance: https://www.economy.gov.ae/
Address
Company address
Ngrok Inc.
548 Market Street, PMB 77519, San Francisco, CA 94104-5401, United States
How to use the address
Use this postal address for formal written correspondence if required by local authorities or for legal notices.
For most billing and support issues, email support@ngrok.com is the faster route.