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Cancel OBERLO
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I hereby notify you of my decision to terminate the contract relating to the Oberlo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Oberlo: Easy Method
What is Oberlo
Overview
Oberlo was a dropshipping app that helped Shopify merchants import products from suppliers (commonly AliExpress) and fulfill orders automatically.
The service focused on product importing, order automation, inventory syncing, and basic reporting to streamline a dropshipping workflow.
Status
Oberlo officially shut down on June 15, 2022, and all active Oberlo subscription plans were automatically cancelled on that date.
Merchants must now migrate to an alternative dropshipping app to continue automated order and supplier management.
How to cancel Oberlo
Cancel before shutdown (historical steps)
- Preferred method: cancel the Oberlo app through your Shopify account online for fastest processing.
- From Shopify Admin: Apps → find Oberlo → Delete (or remove) next to Oberlo.
- Optionally transfer your inventory location if prompted during app removal to keep product records in Shopify.
Cancel both Oberlo and Shopify
- To cancel both, close your Shopify store: Shopify Admin → Settings → Plan and permissions (or Store settings) → Close store.
- Closing the Shopify store will remove access to apps and billing tied to the store; follow Shopify help prompts to complete closure.
What happens when you cancel
Access and functionality
When Oberlo was cancelled or the app removed, app features and automation stopped immediately for that store.
Imported product listings remain in Shopify but automated syncing and order fulfillment from Oberlo no longer functioned.
Data and renewal
App-related data stored in Oberlo became inaccessible after shutdown; merchants were advised to export necessary data prior to June 15, 2022.
All active Oberlo subscriptions were automatically cancelled on the shutdown date and did not renew thereafter.
Will I get a refund?
Subscription refunds
- If you had unused subscription days and were billed directly by Oberlo, refunds were issued to the original payment method.
- If you were billed via the Shopify App Store, refunds were provided as Shopify App Store credits rather than direct card refunds.
Product/fulfilment refunds and disputes
Oberlo and typical dropshipping suppliers generally do not accept routine returns; refunds are exceptional and evidence-based.
- Valid reasons to seek a refund: wrong item, item damaged on arrival, missing item, very poor quality, or significantly late delivery.
- Buyers must provide evidence (photos, order numbers, tracking, communication) and usually initiate a dispute via AliExpress Buyer Protection.
Oberlo plans and pricing
Available plans (converted to AED)
| Plan | Price (approx. AED) | Period | Key features |
|---|---|---|---|
| Starter (Explorer) | AED 0.00 | Monthly | Up to 500 products, unlimited orders, Chrome extension, auto-fulfillment, product syncing, basic reports. |
| Basic (Boss) | Approximately AED 109.73 | Monthly | Up to 10,000 products, variant mapping, bulk orders, real-time tracking, order monitoring. |
| Pro | Approximately AED 293.17 | Monthly | Everything in Basic plus up to 30,000 products, multi-user accounts, Captcha solver, advanced tools. |
Pricing notes
Oberlo’s official pricing was billed in USD; AED figures above are approximate conversions (1 USD ≈ 3.67 AED) for reference.
Official billing and any final refunds followed the original billing currency and processor terms.
Your consumer rights in United Arab Emirates
General consumer protections
UAE consumer law typically grants a 14-day right of withdrawal on many online purchases, allowing cancellation and refunds unless exempted.
This right may not apply directly to an app like Oberlo, which provided services to merchants rather than selling consumer goods.
How this affects merchants and customers
- Merchants using Oberlo should ensure their store’s policies comply with UAE consumer protection rules, including return and refund processes.
- Because suppliers (AliExpress sellers) often do not accept returns, merchants must set clear shipping timelines and refund policies for end customers.
Official UAE resources
For authoritative guidance, consult the UAE government consumer protection pages to confirm current rights and procedures.
Official resource: UAE Consumer Protection.
Customer experiences
Positive feedback
- Users praised Oberlo for ease of use, automation features, and suitability for beginners building a dropshipping store.
- Reviewers highlighted time savings from automated order import and product syncing tools.
Negative feedback
- Common complaints included heavy reliance on AliExpress suppliers, long shipping times, and limited platform support (Shopify-only).
- Some users reported buggy inventory syncing, slow customer support, and frustration with refunds or unresolved billing issues.
Documentation checklist
What to gather before requesting refunds or disputes
- Order number(s), dates of purchase, and Shopify order export or screenshots.
- Tracking numbers, delivery proof, and timestamps showing delays or non-delivery.
- Photos of damaged or incorrect items and any supplier correspondence.
What to keep when cancelling apps
- Export product lists, pricing rules, and order history from Shopify before removing the app.
- Save any invoices or billing records showing how you were charged (Oberlo vs Shopify App Store).
Common mistakes
Expecting supplier-style returns
Many merchants assume suppliers will accept standard returns; dropshipping suppliers often refuse returns and only accept disputes for specific problems.
Always verify supplier return policies before promising refunds to customers.
Not migrating before shutdown
Some merchants did not export data or migrate to an alternative app before Oberlo’s shutdown and lost access to app-specific data and automation.
Always export critical data and set up a replacement app (for example DSers) before removing a dropshipping app.
Comparative recap
At-a-glance comparison
| Service | Status | Platform support | Notable point |
|---|---|---|---|
| Oberlo | Shut down (since June 15, 2022) | Shopify-only (historical) | Was beginner-friendly; merchants must migrate to alternatives. |
| DSers | Active | Shopify, other integrations | Commonly recommended Oberlo replacement for AliExpress automation. |
| Other dropshipping apps | Active (varies) | Varies by app | Compare features: product limits, fulfillment automation, price, customer support. |
How to choose an alternative
- Match product limits and order automation to your store’s scale.
- Check platform compatibility, billing method, and supplier integrations before migrating.
After cancelling
Next practical steps
- Export product and order data from Shopify and save billing records for potential refund claims.
- Migrate to an alternative dropshipping app to restore automation and supplier workflows.
Helpful official links
Address
Official contact address
Shopify Lithuania, UAB
Švitrigailos g. 11A, LT-03228 Vilnius, Lithuania
Notes on contacting
For billing or app-specific queries tied to Shopify billing, contact Shopify support through your Shopify Admin or official help pages.
Keep documentation and order records ready when contacting support to expedite verification and any eligible refunds.