Cancel OCTOPARSE online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Octoparse service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Octoparse: Easy Method
What is Octoparse
Overview
Octoparse is a no-code web scraping software that helps users extract structured data from websites using a point-and-click interface.
It offers cloud extraction, scheduling, templates, and APIs so non-developers can collect web data for research, e‑commerce, and analytics.
Who uses it
Typical users include market researchers, e‑commerce teams, analysts, and anyone who needs large-scale web data without coding.
Plans vary by scale, from individual use to professional teams needing more cloud nodes and priority support.
How to cancel Octoparse
Cancel via the Octoparse website (recommended)
- Log in to your Octoparse account on the website.
- Go to User Center → Plan & Subscription → Cancel Subscription.
- Cancel at least 24 hours before renewal to avoid being charged for the next period.
- Access remains active until the current billing period ends; no automatic pro‑rata refunds for remaining time.
- Reference: Octoparse Billing & Payments.
Cancel by email or postal mail
- If you prefer non‑web methods, Octoparse accepts cancellation requests by e‑mail or post; email via the Help Center contact form is the fastest route.
- For postal cancellation, send a signed request to the company address (see Address section below).
- Include your account email, subscription ID or order number, and a clear cancellation request.
- Octoparse does not provide a public phone number for cancellations; use the Help Center or postal mail.
App Store / Google Play notes
- Octoparse subscriptions are primarily managed through its website; the company indicates Play Store subscriptions are generally not used for Octoparse plans.
- If you did subscribe via Google Play, cancel through the Google Play app: Payments & subscriptions → Subscriptions → Cancel.
- If an iOS/App Store subscription were used, manage cancellations via iOS Settings → Subscriptions (generic guidance).
- For guidance, see Octoparse Help: Subscription notes.
What happens when you cancel
Access after cancellation
After cancelling, your subscription remains active until the end of the paid billing period.
You retain account access and features for the remainder of that period; services do not terminate immediately unless explicitly stated.
Renewal and billing effects
Auto‑renewal stops following a successful cancellation, provided cancellation occurs before the renewal cutoff (at least 24 hours before renewal).
No further recurring charges will be made after the current period ends, assuming cancellation was completed correctly.
Data and exports
Your stored tasks, scraped data, and account content generally remain in your account until you delete them or the account is closed.
Export important data before the subscription expires if you plan to stop using Octoparse or want local copies.
Will I get a refund?
General refund rules
- Refunds are handled case by case; Octoparse publishes a limited refund policy for direct purchases.
- A 5‑day refund window may apply for eligible direct purchases made recently (see exceptions below).
- First month payment after a 14‑day free trial is non‑refundable.
Common exceptions and processing
- Refunds may be considered for new subscriptions within 5 days or for accidental auto‑renewals within 5 days.
- Refund processing typically takes 1 - 2 weeks; transaction fees (approximately 4 - 5%) may be deducted from refunds.
- Trial conversions (charge after free trial) are usually not refundable; act before the trial ends to avoid the first charge.
- Reference: Octoparse Refund Policy.
Octoparse plans and pricing
Pricing summary
Octoparse lists global pricing in USD; the AED figures below are approximate conversions and may change with exchange rates.
Octoparse bills in USD; use the USD checkout rate or your card’s conversion rate for exact AED charges.
Plan table
| Plan | Approx. Price (AED) | Period | Key features |
|---|---|---|---|
| Standard (annual rate) | ≈ AED 304.61 / month | Monthly (billed annually) | Cloud extraction, scheduling, API, templates, unlimited data export |
| Standard (monthly rate) | ≈ AED 436.73 / month | Monthly | Same as annual standard, billed monthly |
| Professional | ≈ AED 1,097.33 / month | Monthly | More cloud nodes, advanced API, priority support, training, full features |
Your consumer rights in United Arab Emirates
Legal context
Octoparse’s published terms and refund policies govern purchases made directly through the service.
The company does not explicitly reference UAE‑specific consumer cooling‑off rights in its public policies.
What UAE users should know
UAE consumers may have statutory protections under local consumer laws, but Octoparse enforces its stated refund and cancellation rules regardless of region.
If you believe local consumer law applies, consider contacting a UAE consumer protection authority for guidance before or after requesting a refund.
Customer experiences
Positive feedback
Users commonly praise Octoparse for being user‑friendly, no‑code, and time‑saving for basic scraping tasks.
Reviewers often note intuitive interfaces, templates, IP rotation options, and helpful support for setup questions.
Negative feedback
Criticisms include limitations on complex or dynamic sites, Cloudflare and anti‑bot issues, and perceived high pricing for some users.
Some customers report refund disputes or disappointment when expecting refunds after trials; follow the policy timelines closely.
Documentation checklist
Before you cancel
- Account email and username
- Subscription ID or order number (from receipt)
- Payment receipt or invoice
- Screenshots of your subscription settings or renewal date
What to include with requests
- Clear statement: “Please cancel my subscription” and the effective date you request.
- Reason for cancellation (optional, but helpful for refunds)
- Contact email for follow‑up and any required identification or proof of purchase
Common mistakes
Missing the cancellation window
Many users assume cancellation on renewal day is sufficient; Octoparse requires cancellation at least 24 hours before renewal to avoid charges.
Set a calendar reminder ahead of the trial end or renewal date to avoid unintended billing.
Wrong cancellation channel
Some subscribers try to cancel through App Store/Play Store while Octoparse subscriptions are primarily handled through its website.
If you purchased directly on octoparse.com, cancel in your Octoparse User Center or via the Help Center contact form, not through third‑party app stores.
Comparative recap
Quick comparison
| Topic | Octoparse (key point) | UAE consumer note |
|---|---|---|
| Cancellation method | User Center cancellation; email/postal accepted | Follow Octoparse process; keep documentation for local claims |
| Refund window | 5‑day case‑by‑case window for direct purchases; trial conversions generally non‑refundable | Act fast; save receipts if pursuing UAE consumer remedies |
| Billing currency | Billed in USD; AED values are approximate | Card issuer determines final AED charge and conversion fees |
After cancelling
Confirm cancellation
Save any confirmation message or email from Octoparse showing the cancellation and the effective date.
If you do not receive confirmation, follow up via the Help Center until you have written proof.
Useful links
Address
Company mailing address
Octopus Data Inc.
3333 South Brea Canyon Road, Suite 210, Diamond Bar, California 91765, United States
Notes for postal cancellations
Include account details and a signed instruction to cancel; send via tracked mail and retain proof of postage.
Allow processing time and request written confirmation from Octoparse after delivery.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.