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Cancellation service #1 in UAE
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I hereby notify you of my decision to terminate the contract relating to the Odoo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Odoo: Easy Method
What is Odoo
Overview
Odoo is an integrated suite of business applications delivered as cloud-hosted SaaS and on-premise software. It covers CRM, ERP, accounting, HR, e‑commerce and many modular apps designed for small to large organisations.
Core capabilities
Odoo provides modular apps that can be enabled as needed and billed per user or per plan. It also offers an Apps Store for third‑party modules and a digital Store for downloadable products and add-ons.
How to cancel Odoo
Cancel via web portal (preferred)
- Log in to your Odoo account and go to the Billing or Subscription section.
- Find the active subscription and choose the Cancel option; confirm the cancellation.
- Cancellation via the portal takes effect at the end of your current billing period.
Other accepted methods
- Email: send a clear cancellation request from the account owner’s email for record-keeping.
- Phone or postal mail: you may notify Odoo using your contractual contact methods; keep proof of delivery.
- For purchases from the Odoo Apps Store or Odoo Store, follow the vendor/claim process below before contacting Odoo support.
What happens when you cancel
Access and account status
When a subscription is cancelled, access normally remains until the end of the paid billing period. After that date, Enterprise features and hosted services are deactivated.
You can typically export data before access ends; plan backups in advance to avoid data loss.
Renewals and billing
Auto‑renewal is stopped on cancellation; no further recurring charges should occur after the current period ends. Verify your final invoice and billing history in the portal.
If the cancellation occurs mid‑period, charges usually remain for the current period unless otherwise agreed in writing.
Will I get a refund?
General SaaS and subscription refunds
Refunds for standard Odoo SaaS subscriptions depend on the product terms and the reason for the request. Digital products and custom software often lie outside automatic statutory refunds.
Odoo’s standard approach is that cancellations take effect at period end and refunds are not automatic unless specified in the contract.
Exceptions: Apps Store and digital purchases
- Odoo Store digital apps: purchases are generally final; a full refund is possible only if a vendor warranty is breached and cannot be resolved.
- Third‑party apps via Odoo Apps Store: you must submit a claim within two months of purchase. The vendor has 15 days to attempt a fix.
- If the vendor cannot resolve issues (bug, mis‑advertised feature, wrong license, fraud), Odoo may intervene and authorise a refund.
Odoo plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Enterprise Standard (local partners, mid‑2025) | AED 60 - 80 / user / month | Monthly | Odoo Enterprise license (core modules), VAT, UAE localization |
| Enterprise Large (local partners, mid‑2025) | AED 120 / user / month | Monthly | Licensing for larger enterprise implementations |
| Partner‑bundled (Professionals Lobby) | AED 420 / user / month | Monthly | Core modules + UAE VAT, Arabic/English UI, basic implementation support |
| Global‑Comm Inspired - Starter (annual billing) | AED 90 / user / month (equiv.) | Annual billing (equiv.) | Low‑code Studio customization, hosted shared server |
| Global‑Comm Inspired - Cloud Pro (annual billing) | AED 180 / user / month (equiv.) | Annual billing (equiv.) | Custom developments, multiple DBs, shared or dedicated server |
| Global‑Comm Inspired - Premium (annual billing) | AED 550 / user / month (equiv.) | Annual billing (equiv.) | High customization, multiple DBs, client‑owned server; USD 700 one‑time setup |
Overview and notes
Prices vary by whether you buy a direct Odoo licence or a partner implementation bundle. Local partner bundles commonly include implementation, localisation, and support.
Confirm exact pricing, billing frequency and any setup fees with your reseller or in the Odoo billing portal before subscribing.
Your consumer rights in United Arab Emirates
Cooling‑off and digital exemptions
UAE consumer law commonly provides a cooling‑off or withdrawal right for distance contracts, but digital goods and bespoke software are often exempt. This means the standard 14‑day return may not apply to SaaS or downloadable software.
Always check the specific contract terms and the nature of the digital service to confirm your rights.
Practical steps if you believe rights are breached
- Save all purchase records, invoices, correspondence and support tickets.
- Attempt vendor resolution first; if unsuccessful, escalate to Odoo via the Apps Store claim process or contact UAE consumer protection with evidence.
- Refer to official UAE consumer resources for filing a formal complaint: UAE Government - Consumer Protection.
Customer experiences
Positive feedback
Users praise Odoo for strong core product functionality, integration across modules, and high customisability for HR, accounting and CRM workflows.
The Community edition is valued for being free and open‑source, enabling centralised management for small businesses.
Negative feedback
Common complaints include difficult implementations, slow or inconsistent support, confusing documentation and problems with billing or long contracts.
Many community reports also mention limited refund outcomes for mistaken purchases and the need for significant customisation work to meet expectations.
Documentation checklist
What to prepare before cancelling
- Account owner name, company name, subscription ID or database name.
- Invoice numbers, payment receipts and date of purchase or renewal.
- Evidence of issues (screenshots, error logs, support ticket IDs) if requesting a refund or vendor claim.
How to submit cancellation or claim
- Use the Billing/Subscription area in your Odoo account for the fastest processed record.
- If emailing or posting, include clear identifiers and request written confirmation of cancellation and final billing.
- For third‑party app claims, submit within two months of purchase and document vendor communications.
Common mistakes
Not reading the purchase terms
Many users assume a universal 14‑day refund right; digital goods and SaaS often exclude that right. Check the contract and Store/App terms before purchase.
Assuming reseller bundles share the same refund rules as direct Odoo subscriptions can also lead to surprises.
Delaying data export or backups
Users sometimes wait until cancellation is processed and then lose access to their data. Always export backups and migration exports before the subscription end date.
Also avoid cancelling in the middle of a critical period without confirming continuity or migration options.
Comparative recap
Quick comparison table
| Product / Channel | Can cancel | Refund policy | Key action |
|---|---|---|---|
| Odoo SaaS subscription (Web / billing portal) | Yes - via portal, email, phone or post | No automatic refund; cancellation effective end of billing period; refunds depend on contract | Cancel in portal and export data before access ends |
| Odoo Store digital apps | Generally final sale | Refund only if vendor warranty breached and unresolved; full refund possible | Contact vendor first; escalate to Odoo if necessary |
| Third‑party Apps via Odoo Apps Store | Claims allowed within two months | Vendor has 15 days to fix; Odoo may intervene and refund for bugs, fraud, wrong license | Submit claim with evidence within 2 months |
How to act
For subscriptions, use the account portal for quickest processing. For app or digital purchases, follow vendor claim timelines to preserve refund options.
Keep records of all communications and escalations to support any dispute or consumer complaint.
After cancelling
Data, backups and migration
Export your database, attachments and reports before the subscription end date. Confirm you have a usable backup and migration plan if moving to another system.
If you need technical help exporting, request assistance from your partner or use Odoo documentation.
Re‑activation and support
You can typically re‑subscribe or have a partner re‑provision services later; reactivation terms and costs vary by plan and partner agreement.
Helpful official links: Odoo official site, Odoo Apps Store, Odoo Help & Documentation.
Address
Registered postal address
Odoo Intelligent Technology LLC
313 DBCS Building, Al Garhoud, Dubai, United Arab Emirates
How to send cancellation by post
If you choose postal cancellation, send a signed request with account identifiers and request written confirmation. Keep proof of posting and delivery.
For fastest results and a recorded trail, use the Billing or Subscription area in your Odoo account or submit an email from the account owner’s address.