cancellation Openphone: Easy Method

What is OpenPhone

Overview

OpenPhone (now operating as Quo for certain stores) is a subscription-based virtual phone service for businesses and individuals.

It provides phone numbers, call and text handling, voicemail, and integrations accessed via web and mobile apps.

Where it is used

Users in the United Arab Emirates can subscribe via the web, Google Play (Android) or the Apple App Store (iOS).

Billing and purchase flows depend on the platform used for signup (direct web billing vs in-app purchases).

How to cancel OpenPhone

Cancel via Web (recommended)

• Sign in to your OpenPhone/Quo account on the web dashboard.
• Go to Plan & Billing (or Billing) in your account settings.
• Choose Cancel Subscription, type “cancel” when prompted, then confirm the cancellation.
• You will receive a confirmation email; the service remains active until the end of the billed period.

Cancel via Google Play or Apple App Store

• Google Play (Android): Open the Google Play Store app → Menu → Subscriptions → select OpenPhone/Quo subscription → Cancel.
• App Store (iOS): Manage subscriptions through Settings → [your name] → Subscriptions and cancel the OpenPhone/Quo subscription there.
• Refunds for these purchases follow the platform (Google/Apple) refund policies, not OpenPhone directly.

Cancel by registered mail or email (formal/legal route)

• Send a registered or trackable cancellation letter to OpenPhone’s business address and also email [email protected].
• Include your account email, subscription details, the phone numbers to be released, and a clear statement that you wish to cancel.
• Keep proof of delivery and a copy of the email for your records.

What happens when you cancel

Access and service period

After cancellation you retain service access until the end of the current paid billing period.

Features remain active; you will not be billed again for future periods after the cancellation takes effect.

Phone numbers and data retention

Phone numbers are typically retained for around 30 days after cancellation, allowing recovery in many cases.

Account data such as messages and call history may remain accessible during the retention window; export any required data before the retention period ends.

Confirmation and verification

OpenPhone sends a confirmation email when a cancellation is processed via the dashboard.

If you cancel by mail or email, retain your proof of mailing and any response from support as confirmation.

Will I get a refund?

General refund policy

Payments already made are generally non‑refundable; OpenPhone’s stated policy is no refunds for payments already processed.

Service remains active until the billing period end even if no refund is issued.

Platform-specific exceptions

• Google Play purchases: refund requests and decisions follow Google Play refund policies.
• Apple/App Store purchases: refund requests and decisions follow Apple/App Store policies.
• OpenPhone does not directly issue refunds for in‑app purchases processed through these platforms.

How to request a refund

• For Google Play refunds, submit a request through Google Play support: Google Play refunds.
• For Apple/App Store refunds, request via Apple support: Apple refunds or manage subscriptions: Manage subscriptions on Apple.
• If you need formal confirmation of cancellation from OpenPhone, contact support and keep written records.

OpenPhone plans and pricing

In-app (App Store) pricing in UAE

The App Store in‑app prices for Quo (formerly OpenPhone) for single-user plans in AED are listed below.

Direct billing and team pricing

Team or multi‑user pricing for direct web billing is typically shown in USD on official pricing pages and may vary by plan.

For non‑App Store pricing and quotes contact OpenPhone/Quo support or check the official site.

Your consumer rights in United Arab Emirates

Cooling-off and refund rights

There is no evidence that OpenPhone offers a statutory 14‑day cooling‑off refund right in the UAE for its subscriptions.

OpenPhone’s policy states that payments already made are non‑refundable unless handled under platform refund policies (Google/Apple).

Practical steps if you have a dispute

• First, request a formal response from OpenPhone support and retain all correspondence.
• If unresolved, you may escalate to the platform (Google/Apple) for in‑app purchase disputes.
• For consumer protection guidance in the UAE consult the official UAE government consumer information: UAE Consumer Protection.

Customer experiences

Positive feedback summary

Many users praise OpenPhone for easy setup, reasonable pricing and useful features such as multiple lines, call recording and API access.

Support responsiveness on critical issues and configurability are often highlighted by satisfied users.

Negative feedback summary

Other users report issues with call quality, dropped calls, and support delays or poor responses.

Several reviews note abrupt account interruptions and dissatisfaction with the no-refund policy.

Documentation checklist

Before you cancel

• Account email and username used for OpenPhone/Quo.
• Subscription receipts and last payment details (date, amount, payment method).
• List of phone numbers you want released or retained.

When you cancel

• Save the cancellation confirmation email or support reply.
• If cancelling by post, keep proof of postage and delivery tracking information.
• Export important call logs, messages and voicemails before retention expires.

Common mistakes

Misunderstanding platform billing

Users often assume cancelling in the app will trigger a web billing cancellation or vice versa.

Always cancel via the same platform where the subscription was purchased (web dashboard vs Google Play vs App Store).

Expecting automatic refunds or immediate number release

Assuming a refund will be given after cancellation is a frequent mistake; OpenPhone’s policy is generally no refunds.

Also allow for the stated retention window (about 30 days) before phone numbers are permanently released.

Comparative recap

Quick method comparison

After cancelling

Immediate actions

• Save the cancellation confirmation email and any support correspondence.
• Export important messages, call logs and voicemails before the retention window ends.

Helpful official links

• Official site: Quo / OpenPhone official site
• Google Play refund guidance: Google Play refunds
• Apple refund & subscription help: Apple refunds and manage subscriptions on Apple
• UAE consumer protection information: UAE Consumer Protection

Address

Business mailing address

OpenPhone Technologies, Inc.

466 Geary Street, San Francisco, California 94102, United States

Support contact

For cancellations and support by email contact: [email protected]

If sending registered mail include your account details and retain proof of delivery.