Cancel Openphone: Easy Method

What is Openphone

Overview

OpenPhone is a cloud phone service that gives users business phone numbers, calling, and messaging on mobile and desktop apps. It targets small businesses and teams needing a dedicated business line without traditional PBX hardware.

Main uses

Common uses include voicemail transcription, team numbers, call routing, and integrations with productivity tools. Plans are billed in USD and include different feature tiers for individuals and teams.

How to cancel Openphone

Cancel via Web (direct subscription)

• Go to Plan & Billing page.
• Scroll to bottom and click “Cancel Subscription”.
• Type “cancel” to confirm.
• Click Yes, cancel.
• Receive confirmation email.

Cancel via Google Play Store

• Open Google Play Store app.
• Tap Menu → My Apps → Subscriptions.
• Select Quo (OpenPhone).
• Update payment method or cancel.

What happens when you cancel

Access and billing

When you cancel a paid subscription via the web, the service typically remains active until the end of the paid period. You will receive a confirmation email when cancellation is completed.

Data, numbers and retention

Phone numbers from web cancellations are held for up to 30 days. Account data (messages, recordings) handling follows the provider's retention rules and may be removed after cancellation - export important data before cancelling.

Will I get a refund?

Web cancellation refund policy

Payments already made are non-refundable when cancelling via the web. This is the stated policy for direct OpenPhone subscriptions.

Exceptions and statutory rights

• There is no automatic 14-day 'change-of-mind' refund for digital subscriptions in New Zealand.
• If the service is faulty or fails statutory guarantees under the Consumer Guarantees Act (CGA), remedies such as repair, repeat supply or refund may be available.
• For disputes about quality or service, follow NZ consumer guidance and consider the Disputes Tribunal if unresolved.

Openphone plans and pricing

Official pricing table

Notes on local pricing

Official OpenPhone prices are listed in USD. There is no official NZD pricing published for all plans.

The App Store may display a local currency amount (for example, Starter shown at NZ$39.00), which can differ from USD-listed pricing.

Your consumer rights in New Zealand

Statutory framework

There is no automatic 14-day cooling-off right for digital subscriptions in New Zealand. Services must, however, meet the Consumer Guarantees Act (CGA) standards for acceptable quality and fitness for purpose.

Businesses cannot contract out of CGA rights by saying 'no refunds' in their terms.

How to act if things go wrong

• Document the problem, attempt to resolve with OpenPhone support by email or in-app help.
• If unresolved, seek remedies such as repeat supply or refund under the CGA.
• For persistent disputes, contact Citizens Advice Bureau, Community Law or take a claim to the Disputes Tribunal.
• See NZ government guidance on streaming and downloads: consumerprotection.govt.nz.

Customer experiences

Positive feedback

• Users report clear calls and reliable text communication on NZ Trustpilot.
• Support is described as timely and helpful by some reviewers; features like scheduled texts and auto-responses praised.
• Many small business users find setup seamless, feature-rich and good value (Capterra NZ).

Negative feedback

• Complaints include aggressive marketing emails after cancelling and issues with transcripts or audio quality.
• Some users report no live phone support, app glitches, sign-in problems, and limited support channels.
• Reports of messaging approval rejections, blocked group messages, and post-rebrand service failures appear in reviews.

Documentation checklist

Essential items to gather

• Account email and username associated with the OpenPhone account.
• Subscription receipts or invoices showing payment dates and amounts.
• Screenshots of the Plan & Billing page and the cancellation confirmation.
• Confirmation email received after cancelling and any support ticket IDs.

Extra evidence that helps disputes

• Call or message logs demonstrating service faults or missing features.
• Dates and summaries of communications with support (emails, timestamps).
• Any in-app purchase records from Google Play or App Store if relevant.

Common mistakes

Mistakes when cancelling

Not following the exact cancellation flow in Plan & Billing can leave the subscription active. For web cancellations, you must complete the final confirmation step (type “cancel” and click Yes, cancel).

For Play Store purchases, cancelling in the app rather than the Play Store subscription panel may not stop future billing.

Billing and refund misunderstandings

Assuming a change-of-mind refund right exists for digital subscriptions in NZ is a common error. Refunds are not automatic - statutory remedies apply for faults, not simple change of mind.

Also, failing to export numbers or data before the 30-day retention period can result in permanent loss after that window.

Comparative recap

At-a-glance comparison

Quick take

Cancel via the same channel used to purchase for the cleanest outcome. Keep evidence of cancellation and receipts in case you need to enforce CGA remedies.

After cancelling

Next steps

Export important messages, call recordings, and contacts before the retention window expires. Note any dates when service access ends and when numbers will be released.

Helpful links and contacts

• OpenPhone reviews and community feedback: Trustpilot NZ.
• Product reviews and features: Capterra NZ.
• NZ consumer guidance on digital services: consumerprotection.govt.nz.
• Background on the Consumer Guarantees Act: Consumer Guarantees Act (CGA).

Address

Corporate address

OpenPhone Technologies, Inc., 466 Geary Street, San Francisco, California 94102, United States.

Mailing tips

If you need written correspondence, include account details, copies of receipts, and a clear statement of the requested remedy. Allow time for international postal delivery when contacting the US address.