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cancellation Passion.Io: Easy Method
What is Passion.Io
Overview
Passion.Io is a software-as-a-service platform that helps creators build and monetise mobile and web apps without coding. It provides tools for content delivery, communities, subscriptions and payments.
Who uses it
The platform is used by coaches, educators and creators who want branded iOS/Android apps, in-app communities and monetisation features. Plans vary by features such as white-labelling and external checkout.
How to cancel Passion.Io
Cancel via App Store (iOS) or Google Play
- Open your device's App Store (Apple) or Google Play Store.
- Go to Subscriptions in the account settings and locate the Passion.Io subscription.
- Use the store's cancel option - Passion.Io directs in-app purchases to Apple/Google and cannot cancel these on your behalf.
Cancel via web (PassionPayments) and external methods
- Web (PassionPayments): Log in, go to Admin > More > Account Settings > Billing Details > Cancel Subscription to stop renewals.
- External payments (e.g., PayPal): You must cancel both on Passion.Io (Users > search user > cancel plan) and with the external payment provider to stop recurring charges.
- If you need assistance, contact support by email: [email protected]. Email provides a written record.
What happens when you cancel
Access and billing
After cancellation your access to paid features remains active until the end of the current billing period. The subscription will not renew after that period.
Data, content and accounts
Your app content and account remain governed by Passion.Io's terms. For details on data retention and export, consult the official terms and help pages.
Will I get a refund?
Money-Back Guarantee and eligibility
- First-time subscribers may be eligible for a full refund if they cancel within 30 days under Passion.Io's Money-Back Guarantee (subject to plan exceptions).
- If your purchase was made through Apple or Google, refunds follow those platforms' refund processes.
Exceptions and renewals
- Certain plans are non-refundable: Plus, Done-for-you, CMBA and Educational plans are explicitly final-sale and ineligible for refunds.
- Renewal charges are non-refundable by default; refunds for renewals are only given if required by law or at Passion.Io’s discretion.
To request a refund or dispute a charge, contact support and provide your account email, order details and proof of payment.
Passion.Io plans and pricing
Pricing table
| Plan | Price (AED) | Billing | Key features |
|---|---|---|---|
| Launch (monthly) | AED 436.70 | Monthly | Branded iOS/Android/web app; basic communities; content delivery (≤100 subscribers/videos); 3.9% web checkout fee; PassionPayments branding remains. |
| Launch (annual) | AED 363.30 per month | Monthly (billed annually) | Same as Launch with annual billing discount. |
| Scale (monthly) | AED 1,098.30 | Monthly | White-labelled app; advanced automation and community tools; external checkout option (0% platform fee). |
| Scale (annual) | AED 877.10 per month | Monthly (billed annually) | Same as Scale with annual billing discount. |
| Expand (monthly) | AED 2,567.10 | Monthly | Unlimited users, videos, communities and push; App Store listing support; external checkout. |
| Expand (annual) | AED 2,200.60 per month | Monthly (billed annually) | Same as Expand with annual billing discount. |
Pricing note
Prices shown are converted using USD 1 = AED 3.6725 and reflect the data provided. Currency peg to USD stabilises AED conversions.
Your consumer rights in United Arab Emirates
Cooling-off period
UAE consumer protection commonly provides a 14-day cooling-off period for online purchases. Passion.Io’s 30-day Money-Back Guarantee exceeds this minimum where applicable.
In-app purchases and platform rules
- For purchases made through Apple or Google stores, refunds and cancellations are governed by those platforms' policies.
- Non-refundable plan clauses (Plus/Done-for-you/CMBA/Educational) may limit refund rights; statutory consumer protections still apply.
For official UAE consumer guidance, consult the UAE Ministry of Economy: moec.gov.ae.
Customer experiences
Positive feedback
- Many users praise Passion.Io’s support team as knowledgeable, patient and responsive.
- Creators report the platform is intuitive with clear guidance and helpful onboarding for app creation.
Negative feedback
- Some users report difficulty finding cancellation options and delays in cancellation support, resulting in unwanted charges.
- Reported platform issues include UI bugs (disappearing buttons, text limitations) and requests for faster feature improvements.
Documentation checklist
What to prepare before contacting support
- Account email and username used for Passion.Io.
- Subscription ID, invoice number or transaction ID (screenshot if available).
- Date of purchase and billing period details.
- Evidence of attempted cancellation if you experienced issues (screenshots, timestamps).
How to send your request
- Preferred contact: email to [email protected] to keep a written record.
- Alternative: use the account contact form or official help centre articles at help.passion.io.
Common mistakes
Missing the correct cancellation location
Example: Canceling on the website when the subscription was purchased via Apple/Google will not stop the store-managed renewal.
Always verify where the charge originated (App Store, Google Play, PassionPayments, or external gateway) before cancelling.
Not keeping proof
Example: Relying on a chat without saving a transcript can complicate refund disputes.
Save emails, screenshots and transaction receipts to support any refund or chargeback claim.
Comparative recap
Quick comparison
| Purchase method | Where to cancel | Refund eligibility | Notes |
|---|---|---|---|
| App Store (iOS) | Apple Subscriptions (on-device/App Store) | Apple refund policy applies; 30-day Money-Back Guarantee may not apply to store purchases | Passion.Io cannot cancel on your behalf; use Apple support for refunds. |
| Google Play | Google Play Subscriptions (on-device/Play Store) | Google refund policy applies; contact Google for in-app purchase refunds | Cancel in Google Play to stop renewals; Passion.Io directs users to Google. |
| Web (PassionPayments) | Passion.Io account > Admin > More > Account Settings > Billing Details | 30-day Money-Back Guarantee for first-time subscribers (exceptions apply) | Cancel on the site to stop renewals; access continues until end of billing period. |
| External payment (e.g., PayPal) | Cancel on Passion.Io and with the external payment provider | Refunds depend on plan rules and provider policies; may require separate provider cancellation | Two-step cancellation is required to stop both platform and provider charges. |
Takeaway
Identify where you were charged, follow the correct cancellation path, and keep documentation to support any refund request.
After cancelling
Follow-up steps
- Confirm cancellation receipt via email and save it as proof.
- Verify access remains until the end of the billing period and note the final date of service.
Useful links
- Passion.Io cancellation help: How to cancel my Passion.Io subscription
- Passion.Io support overview: help.passion.io
- Passion.Io Terms of Service (plans & refunds): passion.io terms
Address
Company address
Independence284, Inc. 2035 Sunset Lake Road, Suite B-2, Newark, New Castle, DE 19702, USA.
Local UAE presence
Passion.Io does not provide a dedicated UAE postal address for cancellations. Use the email and online account methods described above.
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Written by Shamma Al Mulla
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Passion.Io subscription via the App Store, open your device's App Store, go to Subscriptions in account settings, locate Passion.Io, and use the cancel option. Remember to keep proof of cancellation.
After you cancel your Passion.Io subscription, you will retain access to paid features until the end of the current billing period, after which your subscription will not renew. Ensure you have proof of your cancellation.
Yes, first-time subscribers may be eligible for a full refund if they cancel within 30 days under Passion.Io's Money-Back Guarantee, subject to plan exceptions. Always keep proof of your cancellation request.
To cancel your Passion.Io subscription purchased through Google Play, go to the Google Play Store, access your subscriptions, find Passion.Io, and select the cancel option. Be sure to keep a record of your cancellation.
If you used PayPal, you must cancel your subscription on Passion.Io and also through PayPal to stop recurring charges. Make sure to keep proof of both cancellations.