Cancellation Passion.Io: Easy Method

What is Passion.Io

Passion.Io is a platform for creators and coaches to build and deliver mobile apps and digital courses with integrated community and payment features. It provides a drag-and-drop builder, course delivery, and options for publishing apps to app stores or using a branded/white‑label app depending on plan.

How to cancel Passion.Io

• On the web (Passion.Io dashboard): Sign in at your Passion.Io account, go to More → Account Settings → Billing Details → Cancel Subscription. Cancellation stops future payments and your access ends at the close of your current billing period. If you cancel within 30 days you may be eligible for a full refund under the 30‑Day Money‑Back Guarantee. See the refund details at Passion.Io refund help.
• Apple (iOS) in‑app subscriptions: Open Settings → your name → Subscriptions → select the Passion.Io subscription → Cancel Subscription. For refunds of Apple purchases you must request a refund from Apple; Passion.Io cannot process Apple refunds. See guidance at Passion.Io help on app purchases.
• Google Play (Android) in‑app subscriptions: Open Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Passion.Io → Cancel subscription. For refunds of Google Play purchases you must request a refund from Google; Passion.Io cannot process Google Play refunds. See guidance at Passion.Io help on app purchases.

What happens when you cancel

When you cancel a subscription through the Passion.Io dashboard cancellation stops future billing and your account retains access until the end of the current billing period. After that period your paid features are disabled. If you cancel an in‑app subscription through Apple or Google Play, the platform’s billing will stop at the end of that store’s billing cycle.

Before cancelling, export or back up any course content, user lists, or app assets you need because access to paid features and certain administrative functions will be removed once the subscription expires. If you need a written confirmation of cancellation, request one by email and keep screenshots or confirmation messages for your records.

Will I get a refund?

Passion.Io offers a 30‑day money‑back guarantee for first‑time subscribers on eligible subscription plans; you may request a full refund within 30 days of your initial purchase. After 30 days refunds are discretionary and renewals are generally non‑refundable. Certain plans - listed by Passion.Io as Plus, Done‑for‑you, CMBA, and Educational - are explicitly not eligible for refunds. See the terms at Passion.Io Terms of Service.

One‑time (non‑subscription) purchases have a full refund window up to 30 days; requests for these should be sent to [email protected]. If your purchase was made through Apple or Google Play, Passion.Io cannot issue a refund - refunds for in‑app purchases must be requested via Apple or Google following their refund procedures. Additional details are in Passion.Io’s help articles at Passion.Io help and the payments overview at Passion.Io payments.

Passion.Io plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection principles, digital subscription services must provide clear cancellation and refund terms and reasonable disclosures before purchase. Passion.Io’s 30‑day money‑back guarantee for eligible subscriptions and one‑time purchases exceeds many standard cooling‑off expectations (commonly 14 days), which is favourable for Canadian consumers when the purchase is directly with Passion.Io.

However, purchases made through Apple or Google are governed by those marketplaces’ terms and procedures; if you bought through an in‑app purchase you must request refunds via Apple or Google even though Canadian consumer law may still provide protections through those platform agreements. Also note Passion.Io’s stated exclusions for certain plans should be disclosed at point of sale; if you believe a disclosure was unclear you may wish to keep records and raise the issue with consumer protection authorities in your province.

Customer experiences

User feedback is mixed. Many reviewers praise Passion.Io’s intuitive builder, onboarding support, helpful coaching, and responsiveness - examples mention step‑by‑step guidance and successful app launches to stores. Positive sources include Trustpilot and user blogs highlighting ease of use and supportive teams.

On the other hand, some customers report lengthy app‑approval processes (notably with Google Play) and difficulties obtaining refunds or confirmations of cancellation. Complaints filed to third‑party sites cite ongoing charges after cancellation requests and dissatisfaction with perceived rigidity of the 30‑day refund policy. These negative reports underline the importance of documenting cancellations and receipts.

Documentation checklist

• Account email and username associated with Passion.Io
• Invoice(s) or receipt(s) showing plan name, purchase date, and transaction ID
• Screenshots of billing history and subscription settings
• Confirmation of cancellation (email or screenshot) or support ticket IDs
• For Apple/Google purchases: store receipt (Apple receipt or Google Play order confirmation)
• Copies of any correspondence with Passion.Io support, including dates and agent names if provided

Common mistakes

A frequent mistake is cancelling in the Passion.Io dashboard while the subscription was actually billed through Apple or Google; in that case charges may continue until you cancel in the app store. Another common issue is not saving confirmation messages or invoice numbers - without those records it is harder to prove dates for refund windows. Some users expect refunds after the 30‑day window; the policy is explicit that refunds after that period are discretionary and renewals are typically non‑refundable. Finally, not exporting content before access ends can leave you without course materials or learner data once the subscription lapses.

Comparative recap

After cancelling

After you cancel, save any confirmation messages and export course content, user lists, and app assets you need before access ends. If you need a refund or have a dispute: for web purchases contact [email protected] and reference your invoice and cancellation confirmation; for Apple or Google purchases use the platform’s refund process (see Apple or Google support). Helpful links: Passion.Io refund help (how do I get a refund), Passion.Io app‑purchase guidance (managing common client concerns), and Passion.Io terms (Terms of Service).

Address

Registered/corporate address: Independence284, Inc., 2035 Sunset Lake Road, Suite B‑2, Newark, New Castle, DE 19702, USA.