Cancel PDFRUN online
Cancellation service #1 in United Kingdom
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pdfrun service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Pdfrun: Easy Method
What is Pdfrun
Service overview
Pdfrun (also styled on the website as PDFRun) is a subscription-based web platform for editing and managing PDF files. It offers tools such as convert, merge, split, annotate and other common PDF workflows without installing desktop software.
How it is delivered
The service is delivered as a SaaS product billed in U.S. dollars and accessed through a web dashboard or account portal. Subscriptions are managed online, by email, or by phone through PDFRun customer service.
How to cancel Pdfrun
Cancel via web dashboard
- Log in to your Pdfrun account at the web dashboard.
- Go to Account Settings → Subscription Settings → Update → Cancel.
- Confirm cancellation; you may cancel at any time from your account. See the official guide: PDFRun Plans, Pricing & Billing.
Cancel by email or phone
- Send a cancellation request to support@pdfrun.com. Include your account name, email, and order/transaction details when available.
- Call PDFRun customer service at 1‑888‑245‑8984 to request cancellation and a confirmation reference.
- Keep copies of your email and note the date/time and agent name if you call.
What happens when you cancel
Access and remaining term
After cancelling, access to paid features typically continues until the end of the current billing period unless your cancellation specifies immediate termination.
Automatic renewal
Cancellation stops future automatic renewals. Confirm that your subscription status shows “cancelled” in Account Settings and retain any confirmation messages.
Data and exports
Export any files or data you need before access ends. Retain copies of important PDFs and receipts because Pdfrun’s retention and data policies are governed by its terms of service.
Will I get a refund?
Standard refund practice
PDFRun provides prorated refunds upon request after you cancel your subscription, but refunds are not automatic. You must explicitly request a refund by contacting customer service via email or phone.
Money-back guarantee and exceptions
The official pricing page mentions a “100% Money Back Guarantee” within the first week; you can email them and they will refund the charge during that window. For prorated refunds after the first week, request via support and keep evidence of the request.
How to request a refund
- Email support@pdfrun.com with your account and transaction details and state you want a refund.
- Call 1‑888‑245‑8984 and ask customer service to process a prorated refund or a first-week guarantee refund if eligible.
- Keep written confirmation of any refund agreement and allow bank processing time for returned funds.
Pdfrun plans and pricing
Official pricing format
PDFRun’s official pricing is displayed in U.S. dollars (USD) on its site. No AED-specific prices for United Arab Emirates are published on the official pages as of 2024/2025.
How to confirm exact price
For current plan names, exact USD amounts and any promotional offers, check the official pricing page or contact support directly.
| Plan | Price (USD) | Notes |
|---|---|---|
| Official pricing | See official page | Contact for pricing / listed in USD |
Your consumer rights in United Arab Emirates
Cooling-off and digital services
UAE consumer law includes a 14‑day statutory “cooling-off” concept for some purchases, but its application to digital subscription services can be limited. Consumers should still request refunds via Pdfrun support if they believe they qualify.
Evidence and escalation
Retain cancellation confirmations, emails and transaction records. If Pdfrun does not resolve a valid refund or billing dispute, escalate to UAE consumer protection authorities with your documentation.
Voluntary guarantees
PdfRun’s own 7‑day money‑back guarantee is a voluntary commercial policy that can provide a straightforward remedy within that first week, independent of statutory rights.
Customer experiences
Positive feedback
Users often praise the platform for ease of use, simple templates, and smooth transactions. Many find it reasonably priced compared with larger alternatives and describe it as “super easy to use.”
Negative feedback
Complaints include unexpected charges after attempted cancellation, difficulty logging in to cancel, billing discrepancies and slow or automated support responses. Some reported prolonged unwanted charges until resolved.
Documentation checklist
What to gather before contacting support
- Account email and full name used for the Pdfrun account.
- Order number, transaction ID, billing date and amount (credit card/PayPal receipt).
- Screenshots of subscription status, billing page and any cancellation attempts.
- Copies of emails or chat transcripts with support and the date/time of phone calls.
How to present your case
- State clearly whether you want cancellation only, a prorated refund, or a first-week money-back refund.
- Attach receipts and include a polite but firm request for confirmation and a reference number.
Common mistakes
Not requesting a refund explicitly
Many users cancel the subscription but do not explicitly ask for a prorated or guarantee refund. Pdfrun does not automatically refund in all cases, so state your refund request when you cancel.
Failing to keep proof
Not saving email confirmations, screenshots or transaction receipts makes disputes harder to escalate. Always keep evidence of cancellation requests and any support replies.
Relying on trial cancellation without verification
Some customers reported being charged despite cancelling during a trial. Verify your account shows “cancelled” and keep confirmation; check your bank statements after cancellation.
Comparative recap
At-a-glance comparison
| Attribute | Pdfrun | Typical SaaS PDF editor |
|---|---|---|
| Cancel methods | Dashboard, email (support@pdfrun.com), phone (1‑888‑245‑8984) | Usually dashboard and email; phone support varies by provider |
| Refund policy | Prorated refunds on request; 100% money-back guarantee in first week | Policies vary; some offer pro-rated refunds or short money-back windows |
| Pricing currency | Listed in USD on official site | May list in local currency or USD depending on provider |
| Support response | Mixed reviews: some quick, some automated/slow | Varies widely by company and plan level |
After cancelling
Confirm cancellation
Check your Account Settings to confirm the subscription status shows “cancelled” and save any confirmation emails or reference numbers you receive.
Useful official links and contacts
- PDFRun Plans & Billing: https://www.pdfrun.com/resources/plans-pricing-and-billing/
- PDFRun Pricing page (USD pricing, guarantees): https://www.pdfrun.com/pricing/
- Support email: support@pdfrun.com
- Customer service phone: 1‑888‑245‑8984
Address
Official mailing address
PDF Run
40 E Main St Suite 1173
Location details
Newark, Delaware 19711
United States
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.