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Cancel PERPLEXITY online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Perplexity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Perplexity: Easy Method
What is Perplexity
Overview
Perplexity is an AI-driven search and answer tool that synthesizes information from multiple sources to provide concise answers, citations, and follow-up exploration features.
Primary uses
People use Perplexity for research, quick fact-finding, drafting ideas, and extracting referenced information from the web.
How to cancel Perplexity
Cancel on the web (computer)
- Sign in at perplexity.ai and open Settings.
- Go to Subscription → Manage Subscription → Cancel plan.
- Access continues until the end of your current billing cycle.
Cancel on mobile apps (iOS and Android)
- iOS / App Store: Open App Store → Profile → Subscriptions → Perplexity - Ask Anything → Cancel subscription.
- Android / Google Play: Open Play Store → Profile → Payments & Subscriptions → Perplexity - Ask Anything → Cancel subscription.
Other cancellation methods and important notes
- You can also request cancellation by emailing support@perplexity.ai or via the web Intercom/help channels if available in your account.
- Deleting your Perplexity account does NOT automatically cancel your paid subscription; cancel the subscription separately before deleting the account.
What happens when you cancel
Access after cancellation
When you cancel, your subscription remains active until the end of the current billing period.
You will retain paid features and access for the remainder of that cycle; features are removed when the billing period ends.
Auto-renewal and future billing
Cancel before the renewal date to prevent the next automatic charge to your payment method.
After cancellation, auto-renewal is stopped but prior payments are not automatically refunded unless eligible (see refund policy).
Account data and content
Cancelling a subscription does not necessarily delete your account or content. Account deletion is a separate action.
If you later reopen or resubscribe, some settings or history may be retained per Perplexity’s data retention practices.
Will I get a refund?
Refund windows for UAE customers
For customers in the United Arab Emirates (non-EU/UK/Turkey): monthly subscription refund requests are accepted up to 24 hours after purchase.
Annual subscriptions in UAE are eligible for a full refund if requested within 72 hours of purchase.
Other regions and exceptions
- EU / UK / Turkey customers: eligible for refund within 14 days of purchase for both monthly and annual plans.
- No refunds are issued after account termination for Terms of Use violations.
How to request a refund
- Web: Use Manage Subscription in your account or contact Perplexity support via the web help/Intercom.
- iOS users: request refunds through Apple at reportaproblem.apple.com.
- Android users: contact Perplexity support via email (support@perplexity.ai) as instructed by Perplexity help pages.
Perplexity plans and pricing
Pricing availability
No official Perplexity subscription prices in AED (United Arab Emirates dirham) were found for 2024/2025.
Perplexity publishes pricing in USD on its website; for local-currency or enterprise pricing, contact Perplexity directly.
How to get current pricing
Visit the Perplexity website or contact support to request pricing information or an invoice in your preferred currency.
| Plan | Price | Notes |
|---|---|---|
| Perplexity subscription | Contact for pricing | No official AED pricing published; USD pricing available on the site. |
Your consumer rights in United Arab Emirates
Local consumer protection context
No specific UAE consumer-protection rights are documented in the materials used to compile this guide beyond Perplexity’s stated refund windows.
Therefore, Perplexity’s published refund and cancellation rules are the default terms to follow for UAE customers.
Practical steps if you have a dispute
- Collect transaction evidence, cancellation confirmations, and correspondence with support.
- If unresolved, you may contact UAE consumer protection authorities; check official UAE government sites for complaint procedures.
Official resources
For general UAE consumer guidance, consult the UAE Ministry of Economy or local consumer protection offices for complaint submission procedures.
Perplexity’s own help pages are the primary reference for refunds and cancellations.
Customer experiences
Positive feedback summary
Some users praise Perplexity for ease-of-use, helpful citations, and strong utility for research tasks and quick information synthesis.
These strengths are commonly noted by reviewers who use the product for academic or investigative workflows.
Negative feedback summary
Other users report issues such as unexpected charges, difficulty cancelling, unsatisfactory refund handling, and occasional inaccuracies in AI responses.
User reports also describe slow or limited customer support and occasional billing duplication across platforms.
Balanced takeaway
Perplexity is often appreciated for its answers and citations, but prospective subscribers should be aware of reported customer service and billing problems.
Keep documentation of purchases and cancellations to help resolve any disputes more quickly.
Documentation checklist
What to gather before contacting support
- Account email and username associated with the subscription.
- Proof of purchase: receipt, invoice, or transaction ID from your bank or payment provider.
- Subscription confirmation or renewal notice showing the plan and date.
- Screenshots of billing entries, subscription settings, and any cancellation attempts.
- Correspondence with Perplexity support (dates and message copies).
Why this matters
Having clear documentation speeds up support investigations and improves your chance of a timely refund when eligible.
Keep copies for at least several months after cancellation or any disputed charge.
Common mistakes
Deleting account instead of cancelling subscription
Many users mistakenly delete their Perplexity account believing it cancels the paid subscription.
Account deletion does not cancel billing; always cancel the subscription in Settings or via the platform store first.
Missing refund windows and double-billing
Requesting refunds after the applicable window (24 hours for monthly, 72 hours for yearly in UAE) commonly leads to denial under Perplexity policy.
Another frequent issue is double-billing when a user subscribes through multiple platforms (web and app); check which platform processed your payment.
Poor documentation of attempts
Failing to save receipts, confirmation emails, and screenshots makes disputes harder to resolve.
Always record timestamps and correspondence when you attempt cancellation or request a refund.
Comparative recap
Purpose of the comparison
This table highlights typical strengths and weaknesses of Perplexity versus a generic AI-answer competitor to aid quick decision-making.
Entries are broad summaries based on user feedback and product descriptions; they are not exhaustive technical benchmarks.
| Aspect | Perplexity | Typical competitor |
|---|---|---|
| Answer presentation | Concise answers with citations and source links. | Varies; some provide longer conversational replies with fewer citations. |
| Research usefulness | Well-regarded for quick research and referenced responses. | Often strong but experience varies by model and integrations. |
| Customer support & refunds | Mixed reviews: some report slow or limited support and refund issues. | Support quality varies; enterprise plans usually offer stronger SLAs. |
| Billing transparency | Users report both clear billing and occasional unexpected charges. | Depends on vendor; app-store billing can complicate refunds. |
After cancelling
Confirm cancellation and keep records
Save cancellation confirmation emails or screenshots from the Manage Subscription page.
Verify that auto-renewal is turned off in the platform where you subscribed (web, App Store, or Google Play).
Useful official links
- Perplexity help and billing FAQ: perplexity.ai billing & subscription
- Perplexity refund policy: perplexity.ai refunds
- Apple refunds (iOS users): reportaproblem.apple.com
Address
Registered correspondence
C/O Cogency Global (Uk) Limited
6 Lloyds Avenue, Unit 4cl, London, United Kingdom, EC3N 3AX
Support contact
Email support: support@perplexity.ai (use this for account and billing inquiries).
Official site: https://www.perplexity.ai/
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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