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Polycam

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UAE

Cancellation service #1 in UAE

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Google4.9

Calculated on 5.6K reviews

Termination letter drafted by a specialized lawyer
Sender
How to Cancel Polycam Subscription | Postclic
Polycam
548 Market St. PMB 76949
94104 San Francisco United States
contact@polycam.ai
Cancellation of Polycam contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Polycam service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Polycam
548 Market St. PMB 76949
94104 San Francisco , United States
contact@polycam.ai
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Polycam. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

cancellation Polycam: Easy Method

What is Polycam

Overview

Polycam is a mobile and web service that creates 3D scans and models using smartphone cameras, LiDAR, and photogrammetry. It offers tools for capture, editing, cloud sync, and sharing for professionals and hobbyists.

Key features

Features include LiDAR-enabled capture, photogrammetry modes, cloud storage, export options, and multi-platform apps for iOS, Android, and web. Subscriptions unlock advanced exports and cloud functionality.

How to cancel Polycam

Cancel on App Store (iOS)

  • Open the Settings app → tap your name → Subscriptions → select Polycam → tap "Cancel Subscription".
  • Subscription remains active until the end of the current billing period; canceling does not refund past payments.
  • See Apple-specific guidance: Polycam help - Cancel on Apple.

Cancel on Google Play (Android)

  • Open Google Play Store → tap your profile icon → Payments & Subscriptions → Subscriptions → select Polycam → tap "Cancel Subscription".
  • The subscription stays active until the end of the current paid period; past charges are not refunded by canceling.
  • See Google-specific guidance: Polycam help - Cancel on Google Play.

Cancel via Web (Polycam account)

  • Sign in to your Polycam account and go to Billing or Manage subscription (Stripe-managed) to stop automatic renewal.
  • Cancellations stop future payments but access continues until the end of the paid period.
  • Manage web subscriptions: Polycam help - Web subscriptions.

Cancel by email or postal mail

  • Accepted methods also include email to legal@polycam.ai or postal mail to the company address; email or in‑app cancellation is preferred for speed.
  • If using email, include account email, subscription ID, and a clear request to cancel automatic renewal.

What happens when you cancel

Access after cancellation

When you cancel, your paid access typically continues until the end of the current billing period. You retain features and cloud access until that expiry date.

Automatic renewal and billing

Cancelling stops future automatic renewals. You will not receive new charges after the current paid period ends, but canceling does not retroactively remove prior charges.

Data and account retention

Your account and uploaded scans generally remain available according to Polycam's retention policies while you still have access. Export or download important assets before your access ends.

Will I get a refund?

Web (direct subscriptions)

Polycam states that subscription payments made directly via the web are non-refundable, including unused portions or cancellations during an active period.

See official policy: Polycam help - Refunds (web).

App Store and Google Play purchases

Refunds for App Store subscriptions must be requested directly through Apple; Polycam cannot issue refunds for iOS-billed purchases.

Similarly, Google Play refunds must be requested through Google Play support; Polycam cannot initiate refunds for Play-billed purchases.

Official guidance: Polycam help - Requesting refunds.

Exceptions and dispute options

  • If you believe an automatic charge occurred despite timely cancellation, collect evidence and contact support as soon as possible.
  • Consumers in the UAE may have additional rights under local law; see the consumer rights section below for next steps.

Polycam plans and pricing

Pricing availability

Public, verified pricing details were not available in the source data for this guide.

For current plan names, features, and regional pricing, contact Polycam or check the official site.

How to get pricing

Visit the official website or contact support for up-to-date pricing and any UAE-specific offers or taxes.

Plan Price Notes
Contact for pricing Contact for pricing Please visit the official site or contact support for current regional pricing and billing terms.

Your consumer rights in United Arab Emirates

UAE consumer protection overview

The UAE Consumer Protection Law requires clear information on cancellation and refund policies and mandates fair treatment of consumers. Digital services may be subject to cooling-off rights in some circumstances.

Polycam's "no-refund" statement for web payments may not override local statutory rights under UAE law.

How to act if you face an issue

If you experience unfair billing or denied refunds that conflict with UAE law, you can file a complaint with the relevant UAE authority (e.g., Ministry of Economy or local Consumer Protection Department).

Retain all evidence - receipts, screenshots, emails - before filing an official complaint to support your case.

Customer experiences

Positive feedback

Many users praise Polycam for fast, intuitive 3D capture, especially on LiDAR-equipped devices, and for an easy-to-use interface across platforms.

Users also appreciate cloud syncing and export capabilities for field-to-office workflows.

Reported problems

Some customers report billing and cancellation issues, including difficulty obtaining refunds, duplicate charges, or trouble with support responsiveness.

These negative reports highlight the importance of saving receipts and confirming cancellations directly through the platform used to purchase the subscription.

Documentation checklist

What to save

  • Order receipts and transaction IDs (App Store, Google Play, or Stripe receipts).
  • Screenshots of subscription status, billing history, and cancellation confirmation.
  • All emails or messages exchanged with Polycam support, and timestamps of actions taken.

How to prepare evidence

  • Compile items in PDF or zipped folder for attachments when contacting support or filing complaints.
  • Include a short timeline of events and clearly state the requested remedy (refund, reversal, or cancellation confirmation).

Common mistakes

Failing to cancel in the correct place

Example: Cancelling in the Polycam app but forgetting to cancel the purchase in the App Store or Google Play. Always cancel through the original billing provider.

Verify cancellation by checking the subscription page in the store where you purchased.

Not keeping proof of cancellation or payment

Example: Relying on verbal confirmation or failing to save screenshots of the cancelled subscription page. Without evidence, disputes are harder to resolve.

Always save confirmations, receipts, and timestamps immediately after cancelling.

Comparative recap

Quick comparison

The table below summarizes cancellation points, who handles refunds, and access after canceling for each method.

How to choose which method to use

Cancel via the original billing channel for fastest results. Use email if you need a written record with Polycam directly.

Method How to cancel Who handles refunds Access after cancel
App Store (iOS) Settings → Subscriptions → Polycam → Cancel Apple (request through Apple support) Active until end of current billing period
Google Play (Android) Play Store → Payments & Subscriptions → Subscriptions → Polycam → Cancel Google Play (request through Google support) Active until end of current billing period
Web (Polycam / Stripe) Manage subscription in your Polycam account Billing/Manage page Polycam/Stripe - web purchases are typically non-refundable Access until paid period expires
Email or Postal Email legal@polycam.ai or send postal notice to company address Polycam (for account actions; refunds subject to policy) Depends on confirmation and paid period

After cancelling

Confirming cancellation

Check your subscription status in the original store (App Store, Google Play) or the Polycam Billing page to confirm cancellation.

Save any confirmation emails or screenshots showing the subscription is set to expire and will not renew.

Escalation and helpful links

Address

Mailing address

548 Market St. PMB 76949, San Francisco, CA 94104.

Other contact details

For cancellations and legal notices, email: legal@polycam.ai.

For in-app or store-based purchases, manage subscriptions via the App Store, Google Play, or your Polycam account as described above.

Similar cancellation services

FAQ

To cancel your Polycam subscription on the App Store, open the Settings app, tap your name, select Subscriptions, choose Polycam, and tap 'Cancel Subscription'. Remember, your subscription remains active until the end of the current billing period.

Yes, you can cancel your Polycam subscription through Google Play by opening the Play Store, tapping your profile icon, selecting Payments & Subscriptions, choosing Polycam, and tapping 'Cancel Subscription'. Your subscription will remain active until the end of the current billing period.

To cancel your Polycam subscription via the web, sign in to your Polycam account, go to the Billing or Manage subscription section, and stop the automatic renewal. Note that web subscriptions are typically non-refundable.

If you decide to cancel your Polycam subscription by email, send your request to legal@polycam.ai and include your account email, subscription ID, and a clear request to cancel automatic renewal. Keep proof of your cancellation request.

Yes, after you cancel your Polycam subscription, you will retain access to all features and cloud storage until the end of your current billing period.