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I hereby notify you of my decision to terminate the contract relating to the Powtoon service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Powtoon: Easy Method
What is Powtoon
Quick description
Powtoon is a cloud-based SaaS platform for creating animated videos and presentations. It is aimed at businesses, educators, and marketers who need easy-to-use templates and exportable video assets.
How it is sold
Powtoon operates on a subscription model with tiered plans and periodic billing in USD. Users manage subscriptions through their Powtoon account on the Powtoon website.
How to cancel Powtoon
Cancel via the Powtoon website (recommended)
- Log into your Powtoon account on powtoon.com.
- Go to your Account or Billing page.
- In the Active Plans section hover over your plan and click "Cancel plan".
- Fill out and submit the cancellation form.
What the website cancellation does
- Cancelling online prevents the plan from auto-renewing at the end of the current billing term.
- The account remains active on the paid plan until the term expires; no immediate loss of access on cancellation.
What happens when you cancel
Access after cancellation
When you cancel, your subscription stays active until the end of the paid period. You retain the benefits of the plan until that expiry date.
Renewal and account status
Your subscription will not auto-renew after cancellation. After the term ends, your account will revert to the free or basic access level and paid features will be restricted.
Will I get a refund?
14-day refund right (verified policy)
Powtoon offers a 14‑day right to cancel and request a full refund under the UK Consumer Contracts Regulations 2014 if you cancel within 14 days of activating the subscription.
Refunds are typically processed within about 30 days once approved.
Exceptions and conditions
- No refund if you exported or published a Powtoon during the 14‑day period.
- No refund if you created a Powtoon longer than 3 minutes (even if not exported).
- No refund if you used 5 or more AI generations during the first 14 days.
Powtoon plans and pricing
Official monthly plans (USD and approximate AED)
| Plan | Monthly price (USD) | Approx. price (AED) | Key features |
|---|---|---|---|
| Lite | USD 15.00 | AED 55.10 | 5 premium exports/month; remove Powtoon branding; MP4 downloads; 2GB storage; up to 10 min video |
| Professional | USD 40.00 | AED 147.00 | Unlimited premium exports; full asset library; up to 20 min video |
| Business | USD 125.00 | AED 460.00 | Custom characters; text-to-voiceover; camera movement; reseller rights; 100GB storage; up to 30 min video |
| Education (student/teacher) | USD 8.00 | AED 29.60 | EDU branding; 10GB storage; full HD video |
Notes on pricing
Prices are listed in USD by Powtoon. AED equivalents are approximate, using 1 USD = 3.674 AED (mid‑January 2026 rate).
Always confirm current pricing and available discounts on the official site before subscribing.
Your consumer rights in United Arab Emirates
How Powtoon's refund policy applies
Powtoon’s 14‑day UK refunds policy is stated in its terms and may be applied to subscriptions sold under those terms.
If you are in the UAE, Powtoon’s stated policy and exceptions still apply as a contract term between you and Powtoon, but local rules can differ.
Practical steps for UAE customers
- Check your purchase confirmation and Powtoon Terms & Conditions for applicable refund provisions.
- If you believe local consumer law offers additional rights, contact your local consumer protection authority and your card issuer for chargeback options.
Customer experiences
Positive feedback (summary)
- Support often praised for quick, helpful and polite responses with useful follow-ups.
- Users appreciate the user-friendly interface and the template library.
- Capterra UAE ratings: Ease of Use 4.3, Customer Service 4.3, Features 4.4, Value for Money 4.1.
Negative feedback (summary)
- Complaints about unexpected charges and renewal issues where customers reported being billed after cancelling.
- Frustration with pricing, limited templates, export restrictions affecting refunds, and some technical limitations in editing and animation control.
Documentation checklist
What to gather before cancelling
- Account email and username used to sign up for Powtoon.
- Order/receipt number and date of subscription activation.
- Payment method details (last 4 digits of card, PayPal transaction ID, etc.).
What to keep for a refund claim
- Evidence of cancellation (confirmation screenshot or email) and date submitted.
- Records of any exports, publications, or AI generations made within the first 14 days.
- Copies of correspondence with Powtoon support.
Common mistakes
Assuming cancellation is immediate
Some users expect immediate loss of access after cancelling. In fact, cancelling prevents renewal but keeps access until the paid term ends.
Missing refund exceptions
Customers sometimes request refunds without realizing exports, published videos, creation over 3 minutes, or multiple AI generations void the 14‑day refund right.
Comparative recap
At-a-glance plan comparison
| Plan | Monthly (USD) | Main export allowance | Storage |
|---|---|---|---|
| Lite | USD 15 | 5 premium exports/month | 2GB |
| Professional | USD 40 | Unlimited premium exports | Standard (more than Lite) |
| Business | USD 125 | Unlimited, advanced features | 100GB |
| Education | USD 8 | Education-focused exports | 10GB |
Which to pick
Choose Lite for occasional users who need a few premium exports. Choose Professional for regular creators wanting full library access.
Business suits teams with heavy usage and resale rights; Education provides EDU-specific options at lower cost.
After cancelling
Next steps
- Save any final exports you need before your plan expires.
- Keep confirmation of cancellation and monitor your payment method for any unexpected charges.
Helpful official links
- Powtoon - official website
- Refer to Powtoon Terms & Conditions in your account or on the official site for full refund and cancellation details.
Address
Corporate address
Powtoon Limited
28 Church Road, London HA7 4XR, United Kingdom
Contact and legal
For account or billing issues use your Powtoon account settings and official help pages on the Powtoon website.
For formal notices, use the corporate address above and refer to Powtoon’s Terms & Conditions for the official communications process.