Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Qustodio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Qustodio: Easy Method
What is Qustodio
Overview
Qustodio is a subscription-based parental control service that helps families monitor and manage children's online activity across devices.
Primary features
Common features include web filtering, screen time limits, activity reports and location tracking depending on the plan and device platform.
How to cancel Qustodio
Web (direct purchase) - steps
- Send an email to support@qustodio.com requesting cancellation of your subscription.
- Include your account email, order/receipt number and renewal date to speed processing.
- Submit the cancellation at least 30 days before the renewal date to stop automatic renewal.
App Store (iOS) and Google Play Store (Android) - steps
- iOS: Open Apple ID / App Store > Subscriptions and cancel the Qustodio subscription there; billing is handled by Apple.
- Android: Open Google Play Store > Subscriptions in your Google Account and cancel the Qustodio subscription there; billing is handled by Google.
- Qustodio cannot cancel subscriptions or issue refunds for purchases billed by Apple or Google - you must use the platform's subscription management.
What happens when you cancel
Access and billing
After cancellation your subscription will not renew at the next billing date. You typically keep access until the end of the paid billing period.
Data and account handling
Your Qustodio account and collected data remain stored unless you request full account closure. Contact support if you also want account deletion.
Will I get a refund?
Refunds for web purchases
For direct (web) purchases, refunds may be requested by contacting Qustodio Support within 30 days of purchase.
Refunds for App Store and Google Play purchases
Refunds for iOS in-app purchases must be requested from Apple. Refunds for Android in-app purchases must be requested from Google.
Qustodio plans and pricing
Price source and currency
Prices below were retrieved from UAE App Store in-app purchase listings as of early 2026 and are shown in AED.
Plans table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Qustodio 5 devices | AED 229.99 | Annual (1 year) | Protect up to 5 devices |
| Qustodio Premium Basic | AED 229.99 | Annual (1 year) | Basic premium features |
| Qustodio 10 devices | AED 404.99 | Annual (1 year) | Protect up to 10 devices |
| Qustodio Premium Complete | AED 399.99 | Annual (1 year) | Complete premium features |
| Qustodio Premium Basic + Care | AED 299.99 | Annual (1 year) | Basic + Care Plus support |
| Qustodio Complete + Care | AED 399.99 | Annual (1 year) | Complete + Care Plus support |
| Qustodio 15 devices | AED 599.99 | Annual (1 year) | Protect up to 15 devices |
Your consumer rights in United Arab Emirates
Key consumer protections
UAE law gives consumers rights to clear pre-contract information, honest billing and redress for defective products or services.
How this applies to subscriptions
For digital subscriptions, check the seller’s terms on cancellation and refunds. If a platform (Apple/Google) billed you, that platform’s refund rules apply.
If you believe your consumer rights in the UAE were breached, you can pursue a complaint with the relevant consumer protection authority or the Ministry of Economy for guidance.
Customer experiences
Positive feedback
Users praise Qustodio for varied alerts, ease of setup and helpful monitoring features in many cases.
Negative feedback
Common complaints include slow or unhelpful customer service, difficulty cancelling or getting refunds, and occasional functional issues on some platforms.
Documentation checklist
What to prepare before contacting support
- Account email and username used with Qustodio.
- Order number or receipt and purchase date.
- Device details and platform (web, iOS, Android).
- Screenshot of subscription/renewal notice if available.
Additional helpful items
- Clear statement of the action you want (cancel, refund, account deletion).
- Any prior support reference numbers or email threads.
Common mistakes
Not cancelling in the right place
Many users try to cancel via Qustodio after buying through Apple or Google. Those subscriptions must be cancelled in the App Store or Google Play account.
Missing the cancellation window
Failing to cancel at least 30 days before renewal for web purchases can result in a charged renewal. Keep track of renewal dates and save your receipts.
Comparative recap
Channel comparison
| Channel | How to cancel | Refund policy |
|---|---|---|
| Web (direct purchase) | Send email to support@qustodio.com and request cancellation; allow 30 days before renewal to stop auto-renewal. | Refunds may be requested from Qustodio Support within 30 days of purchase. |
| App Store (iOS / Apple) | Cancel via Apple ID / App Store Subscriptions settings; Qustodio cannot change Apple billing. | Request refunds directly from Apple; Qustodio cannot issue App Store refunds. |
| Google Play Store (Android) | Cancel via Google Play Store > Subscriptions in your Google Account; Qustodio cannot change Google billing. | Request refunds directly from Google; Qustodio cannot issue Google Play refunds. |
After cancelling
What to check next
Confirm cancellation by saving the support reply or screenshot of the cancelled subscription in the App Store/Google Play.
Verify that no new charges appear on your payment method after the expected renewal date.
Helpful official links
- Qustodio Help Center
- Manage subscriptions on iPhone, iPad, and Apple TV (Apple Support)
- Cancel, pause, or change a subscription (Google Play Help)
- Email Qustodio Support: support@qustodio.com
Address
Company mailing address
227 W Trade St #1100 Carillon Tower Charlotte, NC 28202 USA
Contact note
For subscription actions contact support@qustodio.com first. Use the official Help Center links above for platform-specific guidance.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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