Postclic premium unlimited: promotional offer at AED 3.83 for 48h, then AED 208.25 per month without commitment
Cancellation service #1 in UAE
cancellation Securly: Easy Method
What is Securly
Overview
Securly is a subscription-based SaaS provider that offers web filtering, student safety monitoring, and device management focused on K - 12 education customers.
The service is typically sold to schools and institutions to control internet access, monitor student activity, and help enforce acceptable-use policies.
Primary uses
Common uses include content filtering, classroom device controls, and alerts for wellbeing or safety concerns.
Securly is delivered as a managed cloud service and is often contracted directly by educational institutions or obtained via mobile app stores for device-level features.
How to cancel Securly
Cancel App Store (iOS) subscriptions
- Open Settings on your iOS device and tap your Apple ID, then Subscriptions.
- Find the Securly subscription and choose Cancel Subscription. Apple controls the subscription lifecycle; Securly cannot cancel App Store subscriptions on your behalf.
- If you need a refund for an App Store purchase, request it through Apple (see official Apple support).
Cancel Google Play (Android) subscriptions
- Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions.
- Select the Securly subscription and cancel. Google manages Play subscriptions and refunds; Securly cannot cancel Play subscriptions directly.
- If you need a refund for a Google Play purchase, request it through Google Play support.
Cancel web-based / contract (direct) subscriptions
- Review the Securly Service Agreement or Terms & Conditions for your institution’s contract.
- Under standard Securly terms, terminating for convenience requires written 30-day advance notice to Securly.
- Send written notice by email to Securly support or via the institution’s account contact; you may also call the listed support line to request next steps.
What happens when you cancel
Access and billing
For App Store or Google Play purchases, cancellation stops the recurring billing in the store; access typically remains until the end of the paid period according to the store's rules.
For direct contractual subscriptions, access usually continues until the end of the paid term or as specified by the 30-day notice provision in Securly’s agreement.
Data, accounts, and continuity
Data retention and export policies are governed by your contract with Securly and applicable privacy terms.
Before cancelling, export any required reports or records and confirm how long Securly will retain institutional or user data per your agreement.
Will I get a refund?
App Store and Google Play purchases
- Refunds for purchases made through Apple App Store are handled by Apple under their refund policies; Securly cannot issue App Store refunds.
- Refunds for purchases made through Google Play are handled by Google under their refund policies; Securly cannot influence Google’s refund decisions.
- If you believe you qualify for a store refund, submit a request through the store’s official refund process promptly (time limits often apply).
Direct/web-based contractual payments
Under Securly’s standard terms, customers generally waive refund claims except where the agreement expressly allows them.
Typically there are no pro-rata credits or refunds for termination for convenience unless your specific contract states otherwise.
Securly plans and pricing
Pricing availability
No publicly available AED pricing for Securly products in the United Arab Emirates (2024/2025) was found in official sources.
Pricing is frequently quoted in USD via resellers or on request from Securly sales.
How to get a quote
Contact Securly sales or your local reseller for a formal proposal and country-specific pricing.
Use the official Securly website to request pricing or a demo.
| Plan | Price / Notes |
|---|---|
| Education / School plans | Contact for pricing - no public AED prices available. Request a quote via Securly sales. |
| App-based subscriptions (iOS / Android) | Pricing managed via Apple App Store or Google Play in local store currency; check the store listing for rates. |
Your consumer rights in United Arab Emirates
App Store & Google Play buyer protections
In the UAE, consumers can request refunds from Apple or Google, often if requested quickly (for example within 48 hours), though decisions rest with the store.
Store refund policies and timelines vary; submit requests through the official Apple or Google refund/reporting tools.
UAE consumer protection and cross-border services
UAE consumer protection laws may provide statutory rights in cases of misleading or defective services, but enforcement against foreign-based SaaS providers can be limited.
For national guidance, consult the UAE government consumer protection information.
Customer experiences
Common complaints reported publicly
Public reviews and forums frequently describe issues with overblocking of content, blocking of educational tools, and perceived intrusive filtering.
Users also report concerns about privacy, complexity of customization, and slow customer support in some cases.
Mixed or positive feedback
Some educators report that device-locking and monitoring features are helpful for classroom management.
Product review summaries for Securly MDM show mixed scores: notable strength in features but lower scores for customer service in some regional listings.
Documentation checklist
Before you submit cancellation
- Account owner name and email used to purchase the subscription.
- Order or receipt number, purchase date, and platform (App Store, Google Play, or direct contract).
- Contract or agreement reference and the institution’s billing contact information.
What to include in written notice
- Clear statement of intent to terminate, desired termination date, and reason (optional).
- Signature or authorising representative name and contact phone/email.
- Request confirmation of cancellation and final billing statement.
Common mistakes
Trying to cancel in the wrong place
Many users attempt to cancel directly with Securly when the purchase was made through Apple or Google. This delays resolution because App Store and Play subscriptions must be cancelled via the store.
Missing required notice or export steps
Institutions sometimes fail to provide the written 30-day notice required by direct contracts, leading to continued billing or administrative disputes.
Another frequent mistake is not exporting required reports or user data before access ends; plan exports in advance.
Comparative recap
How channels differ
The table below summarizes cancellation and refund responsibilities by purchase channel to aid quick decisions.
Quick reference
| Purchase channel | Who cancels | Refund authority | Typical notes |
|---|---|---|---|
| Apple App Store (iOS) | User via Apple ID > Subscriptions | Apple | Request refunds via Apple; Securly cannot cancel for you. |
| Google Play Store (Android) | User via Google Play Subscriptions | Request refunds via Google Play; Securly cannot cancel Play subscriptions directly. | |
| Direct / Web contract | Customer must give written notice per contract | Securly (per contract terms) - refunds typically not provided | Standard terms require 30-day written notice and generally deny pro-rata refunds unless contract states otherwise. |
After cancelling
Export and archive
Export any logs, reports, or student records you need before access ends. Confirm retention timelines with Securly or your institution's admin.
Obtain written confirmation of cancellation and final billing from Securly or the store.
Where to get help and official links
Contact Securly sales or support via the official site for account-specific instructions or contract questions: https://www.securly.com/.
For store refunds and subscription management, use Apple or Google official support pages:
For UAE consumer protection guidance consult the UAE government consumer protection portal: UAE consumer protection.
Address
Head office
Securly, Inc. 111 North Market Street, 4th Floor, San Jose, California, 95113, United States.
Contact methods
Support email: [email protected]. Phone (US support line): 1‑855‑732‑8759 (Mon - Fri, 8am - 8pm EST) - use these to ask about export, final invoices, or contract termination procedures.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Rashid Al Otaibi
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.