Cancellation Securly: Step-by-Step

What is Securly

Service profile and business model

Securly is a school-focused software service that sells student safety, classroom monitoring, web filtering, and incident response tools. Its terms point to a service agreement with an initial term of 12 months if no other period is stated, and renewals also run in 12 month blocks unless non-renewal is sent at least 30 days before the term ends (securly.com).

For many users in the Philippines, the real pain starts when the account owner wants to stop the service but cannot find a simple cancel button. Here is the truth: based on the official contact page, Securly routes cancellation through support, not a self-serve billing switch inside a public help article, so you need to contact the company directly by email or phone (securly.com).

Main features people usually pay for

The paid value of Securly is practical, not cosmetic. Schools usually pay for classroom management, website filtering, student activity monitoring, awareness tools, and emergency or after-hours support, depending on the plan tier.

Verified pricing data shows plans such as Securly Classroom Core at $5.60 (₱321), Classroom Premium at $8.30 (₱476), On-Call at $8.20 (₱470), and Aware Core at $2.75 (₱158), all billed annually and usually tied to licenses or institution requirements. Bulk pricing may reduce the final rate, which matters if your school signed a larger order (pricing data provided; original prices in USD).

Availability in the Philippines

Securly is available as an online SaaS platform, but there is no verified local Philippines pricing page, no confirmed PHP checkout, and no verified support line in local time. Support hours are Monday to Friday, 8 am to 8 pm ET, which can be inconvenient in the Philippines because of the time difference.

There is also no verified live chat in the support details. The official support channels listed are email at [email protected] and phone at 1 (855) 732-8759, plus the contact page at Securly contact page.

How to cancel Securly without getting billed again

Checks to do before you contact support

Many users get frustrated because they think sending one message is enough, then a renewal charge still appears. Since Securly uses annual terms and auto-renewal with a 30 day non-renewal notice, you should check your renewal date before doing anything else and send your request more than 30 days before the current term ends (securly.com).

Before contacting support, save a screenshot of your current plan name, billing page, renewal date, license count, and any invoice number you can access. If your school account has admin roles, make sure the person sending the request is the authorized administrator, because support may refuse changes from a regular user.

• Take a screenshot of the current subscription or invoice screen.
• Note the end date of the current annual term.
• Save exported reports or needed student and classroom data.
• Prepare the account email, school name, and order or invoice reference.

Cancellation by web contact and account support

The verified cancellation route is to contact Securly Support directly. The official instruction is simple: email [email protected] or call 1 (855) 732-8759, and support will guide you through the cancellation process (securly.com).

There is no verified public click path such as Settings > Account > Cancel Subscription in the source data. So the practical web path is this: open Securly Contact Us, use the contact form or the listed support details, then clearly state that you are giving written notice of non-renewal or cancellation.

A good subject line saves time. Use something like Cancellation request for renewal term and include the school name, account email, product name, and renewal date in the first message. Ask for written confirmation with the effective cancellation date so you have proof if a later charge appears.

Cancellation by email and phone

Email is usually the best proof because Securly requires written notice for non-renewal under its terms. Send your request to [email protected] and state the exact product you want canceled, the account owner name, and that you do not authorize further renewal after the current term.

Phone support is available at 1 (855) 732-8759 from Monday through Friday, 8 am to 8 pm ET. If you are in the Philippines, take note that this schedule may fall late at night or early morning locally, so email is often more practical when time zones make calls difficult.

If you call, ask the agent to email a case number or confirmation while you are still on the line. Some users in the Philippines report delays when contacting support by email, so combining email plus phone on the same day can reduce back and forth.

Cancellation by registered mail

If you need stronger proof, you can also send a written notice by registered mail to the published company address tied to the service agreement. This route is slower, usually around 5 to 10 business days for delivery and processing, but it helps if there is a dispute about whether notice was sent on time.

Some people now use digital registered letter services such as Postclic instead of traditional mail because they create dated proof of sending, receipt, and opening. That can help if your renewal deadline is close and you want an extra paper trail.

After you cancel, what changes on your account

Access and service period

Securly’s terms do not promise an immediate shutdown the same day you ask to cancel. In practice, for annual SaaS subscriptions like this, the usual outcome is access continues until the end of the current paid term, then the next renewal does not start if your notice was accepted in time.

Example: if your current term ends on June 30 and Securly confirms non-renewal on May 15, you would normally keep access until June 30, then service stops after that date. Ask support to confirm the exact end date in writing.

What happens if you do nothing

If you do not send non-renewal notice on time, the agreement continues for another 12 month renewal term under the published terms (securly.com). This is the point many users miss, especially if they assumed the subscription would quietly expire at year end.

The practical consequence is simple: forgetting the 30 day deadline can lock you into another annual cycle. That is why a calendar reminder 45 days before renewal is smarter than waiting for an invoice reminder.

Your data after the service ends

Securly’s terms do not clearly explain data retention after cancellation in the verified research set. Because that part is unclear, export anything you may need before the service end date, including reports, classroom settings, logs, and any documentation your school may need later.

If your school handles student records or safety alerts, do not assume those will remain available after the term expires. Ask support how long data stays accessible and whether an export can be generated before shutdown.

Securly refund policy and what actually works in the Philippines

What the refund policy says

The official terms are not friendly to partial refunds. Securly states that if the customer ends the agreement for convenience, the customer is not entitled to a pro rata refund of fees already paid or a reduction in fees still owed for the current term (securly.com).

In plain language, this means most users should not expect money back for the unused part of an annual subscription after cancellation. There is also no cancellation fee specifically found in the terms, but no pro-rated refund is the bigger issue.

Your rights in the Philippines

In the Philippines, consumer complaints for subscriptions are generally handled under the Consumer Act of the Philippines or RA 7394 through the DTI. For online purchases, there is no universal statutory cooling-off period that automatically applies to every digital subscription, while direct sales situations may have a 7 working day cooling-off rule under specific sales contexts.

That means Securly’s own terms will usually control the refund result unless there was misleading billing, unauthorized charging, or a service issue serious enough to support a complaint. If you were charged after timely cancellation, that becomes a stronger DTI complaint than a simple change-of-mind refund request.

How to request a refund anyway

If you still want to try, send a concise written request to [email protected] with the invoice number, charge date, amount, account email, and the reason. Ask for a written response and a case number on the same thread so you do not lose the timeline.

• State the exact charge amount and date.
• Attach the cancellation email or confirmation screenshot.
• Explain why the charge should be reversed.
• Ask for a refund decision in writing.

Your chances are highest if the charge happened after a timely non-renewal notice, after a free trial ended unexpectedly, or without your authorization. Your chances are lower if you simply stopped using the service during an active annual term.

Chargeback, bank dispute, and e-wallet options

If Securly does not fix an unauthorized or continued charge, you can dispute it with your bank, credit card issuer, or e-wallet provider such as GCash or Maya. In the Philippines, BSP rules commonly give cardholders up to 60 days from the statement date to dispute a transaction, so act quickly and keep screenshots.

Use chargeback as a last resort after you have attempted direct resolution with Securly. If you file one, include your cancellation request, any reply from support, invoice details, and proof that the charge happened after the effective cancellation date.

Securly terms that affect cancellation the most

Auto-renewal and commitment length

The key term is the renewal clause. The agreement continues for successive 12 month periods unless either party gives written notice of non-renewal at least 30 days before the end of the current term (securly.com).

The initial commitment is also usually 12 months if the order does not specify another period (securly.com). For many schools, this means the real cancellation window is not anytime you want but at least 30 days before the annual end date.

Free trial and what happens if you do not upgrade

Securly may allow administrators to sign up for a free trial of certain paid services. The website terms say that if the school district does not sign up for paid services, access to the paid services ends when the free trial period ends (securly.com).

This wording suggests a free trial does not automatically continue unless a services agreement is entered into. Still, if your team moved from trial to paid through a sales order, confirm the exact signed start date because that date controls the 12 month term.

Applicable law and unclear data retention

The service agreement says California law governs the contract (securly.com). For a Philippine customer, that does not erase your practical ability to complain locally to DTI over billing or service issues, but it does show the contract was drafted for a US company framework.

Data retention after cancellation is not clearly stated in the verified terms data. That gap matters because schools may need records after the service ends, so export before the final day instead of waiting for support to answer later.

Securly plans and pricing in PHP

Current published plan levels

Which plan costs the most

From the verified list, Classroom Premium is the highest priced at $8.30 (₱476), while Aware Core is the lowest at $2.75 (₱158). On-Call sits close to Premium at $8.20 (₱470), which tells you emergency support carries almost the same pricing weight as advanced classroom management.

If your school is paying for multiple modules, check whether you still use the premium features. A plan that looked necessary during remote learning may now be overkill if classroom monitoring needs have dropped.

Billing notes that matter before cancellation

The published pricing notes say subscriptions are annual and may vary by license volume and requirements. Discounts may apply for bulk purchases, so the invoice your school signed may not match the public list exactly.

No separate cancellation fee or early termination fee was found in the terms. The bigger cost risk is renewing into another full 12 month term because notice was sent too late.

Your rights in the Philippines when a SaaS subscription will not end cleanly

Laws and agencies that matter for Securly users

For users in the Philippines, the main local framework is the Consumer Act of the Philippines or RA 7394, with complaints commonly handled by the Department of Trade and Industry or DTI. If the issue is a continued card charge, BSP complaint routes and bank chargeback processes also matter.

Securly’s terms mention California law, but if you are a Philippine customer dealing with misleading charges, non-response, or cancellation problems, you can still bring the billing issue to DTI in practical consumer terms. The local question is simple: were you charged fairly and according to what was disclosed.

Cooling-off and withdrawal in practical terms

For direct sales contexts, Philippine consumer guidance recognizes a 7 working day cooling-off period in some situations. For online subscriptions, there is no universal cooling-off rule that automatically guarantees cancellation without penalty for every digital service.

So if you signed a normal Securly SaaS order and later changed your mind mid-term, RA 7394 does not automatically override the no pro-rata refund clause. If the problem is deceptive billing or a post-cancellation charge, your position is stronger.

How to file a complaint

Start by sending one final written complaint to Securly with your evidence and a short deadline for reply, such as 5 business days. If there is still no solution, prepare a DTI complaint with your invoices, cancellation request, screenshots, and the charge details.

• Write a clear timeline of events.
• Attach proof of payment and cancellation.
• Include the support email thread and any case number.
• State the remedy you want, such as reversal or confirmation of non-renewal.

Useful local contacts

For consumer issues, DTI is the practical first stop in the Philippines. For card disputes, contact your issuing bank, GCash, Maya, or credit card provider first, then escalate to BSP if the dispute process stalls.

Use the DTI consumer help channels through the official website and keep your evidence organized before filing. The cleaner your paper trail, the easier it is to prove that Securly should not have billed you again.

What customers say about cancellation and support delays

Overall verdict based on available reviews

Overall rating in the available review set: only negative reviews were provided, with 0 positive and 4 negative out of 4 unique reviews. Based on that small sample plus the official setup, cancellation looks harder than it should be because support response time becomes the bottleneck.

Local pain points line up with the research data. Users in the Philippines may struggle with non-business-hour contact because support follows US Eastern Time, and email replies can take time.

Recurring themes

Individual testimonials

• "Worst Customer Service ever. We have been trying to reach them about a couple of concerns that involves our bill... I have stopped using my Sky account and requested cancellation so we don't get billed but they kept ignoring us." (TrustPilot)
• "I called to request stop payment... then was transferred... then was told it's not a case of overpayment and it cannot be returned back to me... Tagalof na nga ang usapan di pa rin naintindihan" (TrustPilot)
• "Unauthorized Transactions... currently not in the Philippines... I still didn't hear anything from them for 48 hours now... I got my money back in my account but no explanation" (TrustPilot)

These reviews are not all clearly about Securly itself, so read them as support-pattern warnings rather than precise product proof. Still, the pattern is useful: billing problems become much worse when support is slow or hard to reach.

Documents to prepare before and after you cancel

What to save before sending the request

If your cancellation later becomes a billing dispute, documents decide the outcome. Save screenshots of the plan page, renewal date, billing history, and the admin dashboard that shows who controls the account.

• Subscription screen capture
• Invoice or order form
• Renewal date screenshot
• Admin account identity proof

What you need for a refund or charge dispute

Prepare the transaction ID, payment date, amount, and card or e-wallet reference. If the charge appears in pesos through your bank, save the exact posted amount and statement date because the 60 day BSP dispute clock commonly runs from the statement date.

After cancellation, keep the confirmation email, case number, and any reply from support in one folder. If a second renewal charge appears, you will need all of that immediately.

Common mistakes that lead to extra charges

Sending the request too late

The biggest mistake is missing the 30 day non-renewal deadline. If your term ends on August 31 and you contact support on August 15, that may be too late under the published terms and another 12 month renewal could already be locked in.

Solution: set a reminder 45 days before renewal and send written notice that day, not in the final week.

Assuming stopping use means stopping billing

Some users stop using a service and expect the invoice to stop automatically. For Securly, an annual agreement can continue even if your team no longer uses the platform, because billing follows the contract term, not your actual login activity.

Solution: always send explicit written non-renewal and ask for confirmation of the exact end date.

Expecting a pro-rated refund

Another common error is assuming unused months will be refunded. Securly’s terms say customers are not entitled to a pro rata refund when terminating for convenience during the current term (securly.com).

Solution: focus your refund request on billing error, duplicate payment, unauthorized charge, or post-cancellation renewal. Those arguments are stronger than simple non-use.

Not collecting proof from support

If you only make a phone call and get no case number, you may have little evidence later. This becomes a serious problem if support replies slowly and the renewal date passes.

Solution: send email even if you call, then save the reply, case number, and timestamp. Proof beats memory every time.

Forgetting to export data before service end

Securly does not clearly explain post-cancellation data retention in the verified terms. Waiting until the account is already inactive can leave you scrambling for reports or logs you should have downloaded earlier.

Solution: export all needed records before the final service date and confirm with your team that nothing essential remains inside the platform.

Quick comparison of Securly cancellation methods

Method comparison table

Key takeaway

For Securly, the real-world path is web contact, email, and phone because that is what the official support page confirms. The store methods appear in the comparison format you requested, but there is no verified evidence in the source set that Securly bills standard consumer subscriptions through App Store or Google Play, so do not assume those channels apply to your account.

If your priority is speed, use email plus phone. If your priority is proof near a deadline, add registered mail.

After canceling, how to make sure the billing really stopped

Immediate follow-up steps

Right after you send the cancellation request, save a PDF copy of the email, screenshot the sent timestamp, and create a calendar reminder for the contract end date. If support confirms cancellation, save that message in at least two places.

Then check whether the confirmation says end of current term or immediate termination. Those are not the same, and the wording affects whether one more scheduled invoice is still valid.

Monitor your statement and dispute fast if needed

Watch your bank, credit card, GCash, or Maya statement for at least 2 billing cycles after the cancellation effective date. If a charge appears after that date, contact the payment provider immediately and mention that you already canceled.

In the Philippines, unauthorized or continued charges can be disputed through your bank or e-wallet provider, and card disputes commonly must be raised within 60 days from the statement date under BSP-related practice. DTI handles consumer complaints under RA 7394, so keep every screenshot and support email.

Alternatives if you are moving away from Securly

If your school is comparing replacements, Teachmint focuses on school management and learning workflows, PowerSchool is strong on student information and communication, and Toddle is built around modern teaching support. Remind can also work if your main goal is communication with students and families rather than heavy monitoring.

These are not one-to-one copies of Securly, so match the tool to the job. If you mostly needed classroom management, start there. If you needed student information records, PowerSchool may be the closer fit.

Useful links

• Securly contact and support
• Securly terms and conditions
• Securly website terms
• Department of Trade and Industry

Where to send a written cancellation notice

Physical cancellation address

If you want to send a formal written notice by post, use the published cancellation address connected to the service agreement details:

• 111 N. Market Street, 4th Floor, Suite 400, San Jose, CA 95113, United States

This route is useful if your renewal deadline is close and you want an additional proof trail beyond email. Because the research notes mention uncertainty about which headquarters handles cancellations, include your account email, school name, product name, and the phrase written notice of non-renewal in the letter.

Practical sending tips

Mail is slower, so do not wait until the last few days before renewal. Send the letter early enough for a 5 to 10 business day delivery window, and also send the same notice by email to [email protected] on the same day.

If support later says they did not receive the request, your email timestamp plus registered delivery record can make a big difference. For annual SaaS contracts with a 30 day notice rule, that extra proof is worth the effort.