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Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sendgrid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Sendgrid: Easy Method
What is SendGrid
Overview
SendGrid (Twilio SendGrid) is a cloud-based email delivery platform for transactional and marketing emails.
It provides an Email API, SMTP relay, analytics, templates, and marketing campaign tools for businesses of all sizes.
Core capabilities
Key capabilities include scalable email sending, deliverability tools, contact management, and integrations with web apps and CRMs.
Plans range from free tiers to paid Marketing and Email API plans with dedicated IP and advanced features.
How to cancel SendGrid
Cancel via web console (recommended)
- An Account Administrator must log in to the SendGrid web console.
- Go to Settings → Account Details → Your Products → scroll to the bottom → click "Cancel Subscription".
- Follow and confirm any on-screen prompts; service remains active until the end of the current billing period.
What about mobile store subscriptions
- SendGrid subscriptions cannot be canceled through the iOS App Store or Google Play.
- All cancellations must be completed via the SendGrid web console as described above.
What happens when you cancel
Access and service
After cancellation, your subscription stops future renewals but the service typically remains active through the end of the paid billing period.
No prorated refunds are issued for the unused portion of the billing period.
Data and account status
Account data (contacts, templates, analytics) follows SendGrid's data retention and deletion policies after cancellation.
Export any important data promptly; retention windows are commonly 30 - 60 days depending on policies and account type.
Will I get a refund?
Refund eligibility
- Refunds are only considered if: there is no usage in the current calendar month, there are no overages, and there are no contacts stored in Marketing Campaigns.
- Refunds apply only to the current month’s subscription charge; prior charges and overages are not refundable.
Important exclusions
- No prorated refunds: canceling does not produce a partial refund for unused days.
- SendGrid will not honor a refund if a chargeback has already been requested via your card issuer or financial institution.
SendGrid plans and pricing
Pricing currency and note
SendGrid publishes prices in USD. AED equivalents below are approximate using 1 USD ≈ 3.67 AED.
For exact billing in AED or localized options, contact SendGrid sales or check your account billing settings.
Plans (monthly)
| Plan | Price (USD / approx AED) | Period | Key features |
|---|---|---|---|
| Free (Email API) | USD 0/mo (≈ AED 0) | Monthly | 100 emails/day, basic tools |
| Free (Marketing) | USD 0/mo (≈ AED 0) | Monthly | 2,000 contacts, 6,000 emails/month |
| Basic (Marketing Campaigns) | USD 15.00/mo (≈ AED 55) | Monthly | Up to 100K contacts, 300K emails, editors, segmentation, support |
| Advanced (Marketing Campaigns) | USD 60.00/mo (≈ AED 220) | Monthly | Up to 200K contacts, 1M emails, automation, dedicated IP, teammates |
| Essentials (Email API) | USD 19.95/mo (≈ AED 73) | Monthly | 50K - 100K emails, 2 webhooks, analytics |
| Pro (Email API) | USD 89.95/mo (≈ AED 330) | Monthly | 100K - 2.5M emails, dedicated IP, validations, SSO |
Your consumer rights in United Arab Emirates
General protection and contract cancellation
UAE consumer protection laws require businesses to provide clear terms and comply with advertised policies.
However, SendGrid’s published policy does not indicate a statutory 14-day cooling-off refund for paid subscriptions.
Practical recourse and actions
- Cancel via the web console to stop future billing; keep records of cancellation confirmation and invoices.
- If you believe you were charged wrongly, first open a support ticket and reply to invoice emails before pursuing a chargeback.
- Note: initiating a payment chargeback may void SendGrid’s consideration of a refund per their policy.
Customer experiences
Positive feedback
Many users praise SendGrid for easy SMTP setup, strong API integration, analytics, and scalability.
Free tiers and robust import/integration features receive positive mentions for reliability and uptime.
Negative feedback
Common complaints include occasional account suspensions, billing disputes, and perceived slow or inadequate support response.
Some users also report abrupt pricing changes, data deletion concerns, and difficulty regaining access after account issues.
Documentation checklist
What to export before cancelling
- Export contacts and lists from Marketing Campaigns (CSV or requested export).
- Download email templates, transactional templates, and campaign content.
- Save delivery reports, analytics exports, and billing invoices for your records.
Account and security items
- Record API keys and integration settings or revoke keys if no longer required.
- Keep confirmation screenshots or emails of cancellation and any support ticket numbers.
Common mistakes
Attempting to cancel via app stores
Users sometimes try to cancel through the iOS App Store or Google Play; SendGrid does not support cancellation via those stores.
Always cancel from the SendGrid web console to ensure future charges stop.
Assuming automatic refunds or data safety
Some customers assume prorated refunds will be issued - SendGrid does not provide prorated refunds for unused time.
Also, failing to export contacts/templates before cancellation can lead to data loss if retention windows elapse.
Comparative recap
Quick comparison
| Feature | SendGrid | Notes / Alternatives |
|---|---|---|
| Cancellation method | Web console (Account Administrator) | Not cancellable via App Store/Google Play; keep admin access |
| Refund policy | Very limited - only if no usage, no overages, no contacts | Many SaaS vendors offer limited trial refunds; check vendor policy |
| Pricing currency | USD (AED approximate shown) | Contact sales for localized billing or enterprise quotes |
| Support & reliability | Strong API and deliverability tools; mixed support experiences | Consider enterprise plans for higher SLA and support |
After cancelling
Next steps
- Confirm cancellation receipt and save any confirmation or ticket numbers.
- Export needed data (contacts, templates, reports) immediately.
Helpful official links
Address
Company address
Twilio Inc.
1801 California Street Suite 500, Denver, Colorado, 80202, United States
Support contact reminder
Use the official support portal for account and billing inquiries to create a documented ticket.
Keep invoices and cancellation records safe in case further follow-up with billing or your card issuer is needed.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.