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I hereby notify you of my decision to terminate the contract relating to the Setmore service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Setmore: Easy Method
What is Setmore
Overview
Setmore is a cloud-based appointment scheduling platform that helps businesses manage bookings, reminders, and customer communications.
It offers web and mobile apps, plus integrations for calendars, payments and video conferencing to streamline bookings.
Primary use cases
Common users include salons, clinics, fitness instructors and small businesses that need online booking and automated reminders.
Setmore provides free and paid tiers with increasing features for teams and payment handling.
How to cancel Setmore
Cancel via Web (recommended)
- Sign in to your Setmore account and open Settings → Subscription or Plan to downgrade or cancel.
- Alternatively, send an email to help@setmore.com requesting cancellation.
- Note: Web cancellations take effect immediately; follow confirmation steps shown in your dashboard or email.
Cancel via Google Play (Android) and App Store (iOS)
- Android: Open Google Play Store → Menu → Subscriptions, find Setmore and cancel. Subscription remains active until the end of the current billing period.
- iOS: Manage subscriptions in your Apple ID settings. Setmore advises that App Store upgrades follow Apple’s rules and refunds are handled by Apple.
- Keep copies of confirmation screens or emails after cancelling via a store for your records.
What happens when you cancel
Access and features
Web cancellations take effect immediately; paid features are removed as soon as cancellation is processed.
Google Play cancellations keep your Premium/Pro access until the end of the paid billing period.
Renewal and billing
Paid accounts auto-renew each subscription period unless cancelled or downgraded ahead of renewal.
After cancellation no further auto-renewals will occur, but unused billing amounts are generally not refunded (see refund section).
Data retention
Your account data (appointments, customers) typically remains in your Setmore account after downgrade or cancellation.
If you need data exported or deletion, request guidance from Setmore support via the official help channels.
Will I get a refund?
30-day web refund policy
If you upgrade to Pro via the Setmore website and are not satisfied within 30 days, you may request a full refund.
To request a refund, downgrade and email help@setmore.com with subject "trial period refund" within 30 days.
App Store and Google Play rules
Refunds are not available for upgrades made via Google Play or the App Store according to Setmore’s policy.
If you purchased through Apple or Google, request refunds through those platforms’ support channels.
General refund conditions
- Outside the 30-day web window, subscription payments are generally non-refundable under Setmore’s Terms of Use.
- Exceptional cases may be reviewed on a case-by-case basis but are not guaranteed.
Setmore plans and pricing
Pricing table
| Plan | Price (AED) | Period | Key features |
|---|---|---|---|
| Setmore Premium (Monthly) | AED 90.72 | Monthly | Mobile app premium features |
| Setmore Pro (Monthly) | AED 134.06 | Monthly | Unlimited appointments, SMS/email reminders, 2-way sync, remove branding |
| Setmore Pro Plus (Monthly) | AED 199.58 | Monthly | Expanded team features |
| Setmore Solo Premium (Monthly) | AED 43.34 | Monthly | Premium for solo users on mobile |
| Starter Solo Premium (Monthly) | AED 40.31 | Monthly | Basic solo premium |
| Starter Solo Premium (Annual) | AED 403.19 | Annual | Basic solo premium |
| Starter Pro (Monthly) | AED 131.04 | Monthly | Pro-tier for starter |
| Starter Pro (Annual) | AED 906 | Annual | Pro-tier for starter |
| Starter Pro Plus (Monthly) | AED 201.59 | Monthly | Top-tier starter package |
| Starter Pro Plus (Annual) | AED 1,312 | Annual | Top-tier starter package |
Pricing notes
Prices are converted from Qatar App Store (QAR) to AED using an approximate exchange rate as provided in the data.
For exact current regional pricing and billing currency, check your Setmore account or the official purchase screen.
Your consumer rights in United Arab Emirates
UAE consumer protections
As a UAE consumer you are entitled to clear disclosure of cancellation and refund terms before purchase.
Hidden terms or refusal to honour disclosed policies may be contestable under UAE consumer law.
How rules apply to Setmore
- Setmore provides a 30-day money-back guarantee only for Pro upgrades made via the web app.
- Purchases via Apple or Google follow those platforms’ rules; Setmore disclaims refunds via those channels.
Where to escalate
If you believe terms were not disclosed or service was misrepresented, you may contact UAE consumer protection authorities for advice.
See the UAE Ministry of Economy consumer pages for guidance: UAE Ministry of Economy.
Customer experiences
Positive feedback
- Users often praise Setmore’s customer service for being fast, helpful and friendly.
- Capterra UAE reviews highlight ease of use, value for money and an intuitive interface.
Negative feedback
- Some users report integration issues (e.g., Google Calendar) and occasional glitches with recurring appointments.
- Limitations include restricted ability to sell session packages, incomplete branding removal and periodic SMS reminder failures.
Takeaway
Setmore is frequently recommended for affordability and simplicity, but larger businesses may encounter limits in integrations and advanced commerce features.
Consider a trial via the web to verify fit before committing to an annual plan.
Documentation checklist
What to gather before cancelling
- Account email and username used to register with Setmore.
- Subscription invoice or receipt showing the purchase date and transaction ID.
- Screenshot or confirmation of the subscription page when you cancel.
For App Store / Google Play purchases
- App Store/Google Play purchase receipt (from Apple/Google emails or account purchase history).
- Order ID and billing period details for any refund requests with the platform provider.
Common mistakes
Cancelling in the wrong place
Many users try to cancel on the Setmore website after purchasing in an app store; refunds and cancellation processing are governed by the store’s rules.
Always cancel via the channel you used to subscribe (web, Google Play, or App Store) to avoid confusion.
Expecting automatic refunds
Assuming a pro-rated refund after cancelling is a frequent error - Setmore’s web refunds are only within the 30-day window and app-store purchases rely on platform policies.
Keep confirmation emails and transaction IDs to support any disputes or refund claims.
Comparative recap
Channel comparison
| Channel | Cancellation effect | Refunds available | How to cancel |
|---|---|---|---|
| Web (browser / desktop) | Cancels immediately; paid features removed upon cancellation. | 30-day money-back guarantee for web Pro upgrades; no refunds for unused portions outside that window. | Dashboard → Subscription or email help@setmore.com. |
| Google Play (Android) | Subscription continues until end of current billing period. | No refunds from Setmore; request via Google Play refund process. | Google Play Store → Menu → Subscriptions → Cancel. |
| App Store (iOS) | Managed by Apple; follow Apple subscription controls. | Setmore does not process refunds for App Store purchases; request via Apple. | Manage Subscriptions in Apple ID settings; contact Apple Support for refunds. |
Quick recommendation
If possible, subscribe and manage plans via the web to retain Setmore’s 30-day refund option and direct support access.
For app-store purchases, keep receipts and follow platform refund processes if needed.
After cancelling
What to check immediately
- Confirm cancellation by saving any dashboard confirmation or email from Setmore.
- Verify billing has stopped by checking your payment method and upcoming billing dates.
Helpful links and contacts
- Setmore main site: https://www.setmore.com/
- Setmore help pages: https://www.setmore.com/help
- Setmore Terms: https://www.setmore.com/terms
- Google Play refund information: Google Play refunds
- Apple subscription & refund info: Apple subscriptions support
- Contact Setmore support by email: help@setmore.com
Address
Company headquarters
Setmore, 1033 Southeast Main Street, Portland, Oregon, 97214, United States.
Support contact
For account and billing support, use the help email: help@setmore.com or the official help pages listed above.