cancellation Setmore: Easy Method

What is Setmore

Overview

Setmore is a cloud-based appointment scheduling platform that helps businesses manage bookings, reminders, and customer communications.

It offers web and mobile apps, plus integrations for calendars, payments and video conferencing to streamline bookings.

Primary use cases

Common users include salons, clinics, fitness instructors and small businesses that need online booking and automated reminders.

Setmore provides free and paid tiers with increasing features for teams and payment handling.

How to cancel Setmore

Cancel via Web (recommended)

• Sign in to your Setmore account and open Settings → Subscription or Plan to downgrade or cancel.
• Alternatively, send an email to [email protected] requesting cancellation.
• Note: Web cancellations take effect immediately; follow confirmation steps shown in your dashboard or email.

Cancel via Google Play (Android) and App Store (iOS)

• Android: Open Google Play Store → Menu → Subscriptions, find Setmore and cancel. Subscription remains active until the end of the current billing period.
• iOS: Manage subscriptions in your Apple ID settings. Setmore advises that App Store upgrades follow Apple’s rules and refunds are handled by Apple.
• Keep copies of confirmation screens or emails after cancelling via a store for your records.

What happens when you cancel

Access and features

Web cancellations take effect immediately; paid features are removed as soon as cancellation is processed.

Google Play cancellations keep your Premium/Pro access until the end of the paid billing period.

Renewal and billing

Paid accounts auto-renew each subscription period unless cancelled or downgraded ahead of renewal.

After cancellation no further auto-renewals will occur, but unused billing amounts are generally not refunded (see refund section).

Data retention

Your account data (appointments, customers) typically remains in your Setmore account after downgrade or cancellation.

If you need data exported or deletion, request guidance from Setmore support via the official help channels.

Will I get a refund?

30-day web refund policy

If you upgrade to Pro via the Setmore website and are not satisfied within 30 days, you may request a full refund.

To request a refund, downgrade and email [email protected] with subject "trial period refund" within 30 days.

App Store and Google Play rules

Refunds are not available for upgrades made via Google Play or the App Store according to Setmore’s policy.

If you purchased through Apple or Google, request refunds through those platforms’ support channels.

General refund conditions

• Outside the 30-day web window, subscription payments are generally non-refundable under Setmore’s Terms of Use.
• Exceptional cases may be reviewed on a case-by-case basis but are not guaranteed.

Setmore plans and pricing

Pricing table

Pricing notes

Prices are converted from Qatar App Store (QAR) to AED using an approximate exchange rate as provided in the data.

For exact current regional pricing and billing currency, check your Setmore account or the official purchase screen.

Your consumer rights in United Arab Emirates

UAE consumer protections

As a UAE consumer you are entitled to clear disclosure of cancellation and refund terms before purchase.

Hidden terms or refusal to honour disclosed policies may be contestable under UAE consumer law.

How rules apply to Setmore

• Setmore provides a 30-day money-back guarantee only for Pro upgrades made via the web app.
• Purchases via Apple or Google follow those platforms’ rules; Setmore disclaims refunds via those channels.

Where to escalate

If you believe terms were not disclosed or service was misrepresented, you may contact UAE consumer protection authorities for advice.

See the UAE Ministry of Economy consumer pages for guidance: UAE Ministry of Economy.

Customer experiences

Positive feedback

• Users often praise Setmore’s customer service for being fast, helpful and friendly.
• Capterra UAE reviews highlight ease of use, value for money and an intuitive interface.

Negative feedback

• Some users report integration issues (e.g., Google Calendar) and occasional glitches with recurring appointments.
• Limitations include restricted ability to sell session packages, incomplete branding removal and periodic SMS reminder failures.

Takeaway

Setmore is frequently recommended for affordability and simplicity, but larger businesses may encounter limits in integrations and advanced commerce features.

Consider a trial via the web to verify fit before committing to an annual plan.

Documentation checklist

What to gather before cancelling

• Account email and username used to register with Setmore.
• Subscription invoice or receipt showing the purchase date and transaction ID.
• Screenshot or confirmation of the subscription page when you cancel.

For App Store / Google Play purchases

• App Store/Google Play purchase receipt (from Apple/Google emails or account purchase history).
• Order ID and billing period details for any refund requests with the platform provider.

Common mistakes

Cancelling in the wrong place

Many users try to cancel on the Setmore website after purchasing in an app store; refunds and cancellation processing are governed by the store’s rules.

Always cancel via the channel you used to subscribe (web, Google Play, or App Store) to avoid confusion.

Expecting automatic refunds

Assuming a pro-rated refund after cancelling is a frequent error - Setmore’s web refunds are only within the 30-day window and app-store purchases rely on platform policies.

Keep confirmation emails and transaction IDs to support any disputes or refund claims.

Comparative recap

Channel comparison

Quick recommendation

If possible, subscribe and manage plans via the web to retain Setmore’s 30-day refund option and direct support access.

For app-store purchases, keep receipts and follow platform refund processes if needed.

After cancelling

What to check immediately

• Confirm cancellation by saving any dashboard confirmation or email from Setmore.
• Verify billing has stopped by checking your payment method and upcoming billing dates.

Helpful links and contacts

• Setmore main site: https://www.setmore.com/
• Setmore help pages: https://www.setmore.com/help
• Setmore Terms: https://www.setmore.com/terms
• Google Play refund information: Google Play refunds
• Apple subscription & refund info: Apple subscriptions support
• Contact Setmore support by email: [email protected]

Address

Company headquarters

Setmore, 1033 Southeast Main Street, Portland, Oregon, 97214, United States.

Support contact

For account and billing support, use the help email: [email protected] or the official help pages listed above.