Cancel Setmore: Easy Method

What is Setmore

Overview

Setmore is an online appointment scheduling platform that helps businesses manage bookings, reminders and online meetings.

The service is available as a web app and as mobile apps distributed through the Apple App Store and Google Play.

Who uses it

Setmore is commonly used by small businesses, sole traders and service providers who need an online booking calendar and customer reminders.

Features vary by plan and by whether you purchased via the web or a mobile app store.

How to cancel Setmore

Cancel via the Setmore web app

• Sign in to your Setmore account on the web app.
• Go to Settings > Billing or Account settings and select Cancel or Downgrade.
• Alternatively, email [email protected] requesting cancellation; include your account email and invoice number.
• Cancellation via the web takes effect immediately but does not automatically entitle you to a refund for the unused period.

Cancel via mobile app stores

• iOS: Open the App Store, tap your profile, go to Subscriptions and cancel Setmore there. Cancellation stops auto-renewal and downgrades immediately.
• Android: Open Google Play, tap your profile, go to Payments & subscriptions > Subscriptions and cancel Setmore there.
• Setmore cannot cancel or refund store-based subscriptions for you; you must use the App Store or Google Play interface.

What happens when you cancel

Access and features

If you cancel a paid plan, access to Premium/Pro features ends according to the cancellation method.

For store cancellations, access typically ends immediately after cancellation or at the end of the billed period, depending on the store's rules.

Billing and renewal

Paid web accounts auto-renew until you downgrade or cancel in settings or via email.

Store-based subscriptions stop auto-renewal when cancelled in the respective store; Setmore cannot stop store renewals for you.

Data retention

Cancelling does not automatically delete your account data. You should export bookings, contacts and reports before cancelling if you need them.

Contact support if you need assistance exporting or permanently deleting account data.

Will I get a refund?

Web-based purchases (30-day guarantee)

New Pro users who upgraded via the Setmore web app may request a full refund within 30 days of upgrade.

To request this refund, email [email protected] with subject "trial period refund" and include your account details.

App Store and Google Play purchases

Purchases made through the Apple App Store or Google Play are not eligible for refunds through Setmore.

You must request refunds (if available) through the App Store or Google Play support channels; Setmore cannot process those refunds.

General refund policy

• Subscription payments are generally non-refundable per Setmore's Terms of Use, except for the 30-day web trial guarantee.
• Refunds outside the 30-day window are considered case-by-case and are not guaranteed.
• Always state purchase method, date and invoice when requesting a refund to speed review.

Setmore plans and pricing

Pricing overview

Pricing shown is in US dollars as published publicly; exact NZD charges may differ at checkout or in the App Store/Google Play NZ region.

Check the New Zealand App Store or Google Play pricing, or view prices during web checkout for the final NZ$ amount.

Plans table

Your consumer rights in New Zealand

Statutory rights

New Zealand consumer law (e.g., the Consumer Guarantees Act and Fair Trading Act) may provide rights that are independent of Setmore's published policies.

Setmore's public materials do not explicitly reference a New Zealand-specific 14-day cooling-off right.

How this affects refunds

• Setmore offers a 30-day web-based refund for new Pro upgrades, but this is a commercial policy rather than a statement of statutory rights.
• If you believe statutory consumer guarantees apply, you can contact Consumer Protection New Zealand for guidance.

Customer experiences

Positive feedback

Many users praise Setmore for an intuitive, easy-to-use interface and affordable pricing for small businesses.

Reviewers frequently highlight helpful customer support and smooth onboarding in Trustpilot and Capterra feedback.

Negative feedback

Common complaints include integration issues such as unreliable Google Calendar sync and challenges with Zoom links when appointments move.

Some users report occasional software hiccups (crashes, delayed saving) and limitations with financial reporting or package-selling features.

Documentation checklist

What to prepare before contacting support

• Account email and username used for Setmore login.
• Order invoice or subscription confirmation and the purchase date.
• Proof of payment (receipt or card statement) if available.
• Screenshot of subscription page or App Store/Google Play subscription entry if purchased via a store.

Helpful additional items

• Details of the action you want (cancel only, request refund, export data, delete account).
• Any previous support ticket numbers or correspondence that relate to the subscription.

Common mistakes

Canceling in the wrong place

A common error is cancelling the web account when the subscription was bought via the App Store or Google Play.

If you bought via a store, you must cancel in that store to stop renewals and to request any store refunds.

Assuming refunds are automatic

Expecting an automatic refund after cancelling is risky; Setmore only guarantees a 30-day web refund for new Pro upgrades.

Store purchases require you to use the App Store or Google Play refund processes, which are separate from Setmore's policies.

Forgetting to export data

Users sometimes cancel without exporting bookings, contacts or reports and then lose access to important records.

Always export any data you need before cancelling or ask support for assistance exporting data.

Comparative recap

At-a-glance comparison

After cancelling

Next practical steps

Export your bookings, customer lists and reports before you lose access to paid features.

Confirm cancellation by checking your billing settings and any confirmation email from Setmore or the app store.

Useful links and contacts

• Setmore Support: https://support.setmore.com
• Contact Setmore: [email protected]
• Apple Support (subscriptions): https://support.apple.com/billing
• Google Play Help (subscriptions): https://support.google.com/googleplay/answer/7018481
• Privacy & Terms: https://www.setmore.com/terms

Address

Primary APAC support office

AnywhereWorks India, Block - A, 5th Floor, Global Infocity Park, No. 40, Dr MGR Salai, Kandancavadi, Perungudi, Chennai - 600096, India.

Notes about New Zealand presence

No specific New Zealand postal address for Setmore cancellation was found in public materials at the time of writing.

If you need region-specific support, contact Setmore support or your app store for guidance on NZ processes and consumer protections.