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cancellation Similarweb: Easy Method
What is Similarweb
Overview
Similarweb is a SaaS market intelligence and web analytics platform that lets businesses measure website and app traffic, analyze competitors, and track digital marketing performance.
Key functions
The platform provides Web Intelligence, Competitive Intelligence, SEO and Ads modules, plus Sales Intelligence tools tailored for lead research and account insights.
How to cancel Similarweb
Cancel via web account (recommended)
- Sign in to your account at Similarweb.
- Go to Account Settings → Subscription Information → Cancel Plan.
- Follow on‑screen prompts to confirm cancellation; your subscription remains active until the end of the current billing period.
Cancel via email or written notice
- Email [email protected] with your account details and a written cancellation request.
- Include your account name, billing email, invoice number or subscription ID, and requested cancellation date.
- Keep a copy of the sent email and any reply for your records.
What happens when you cancel
Access and features
After you cancel, your subscription remains active until the end of the paid period. You retain access to features and data until that date.
Data and account status
Account data is typically preserved but may be subject to Similarweb retention policies. Export any critical reports before the access period ends.
Will I get a refund?
Similarweb’s stated policy
Similarweb’s Terms state that payment obligations are non-cancelable and fees paid are non‑refundable.
Exceptions and how to request
- If you believe you qualify for a refund or have a billing dispute, email [email protected] with order details and a clear request for refund.
- Document your communication and request a written confirmation. If Similarweb declines, you can pursue local consumer remedies described below.
Similarweb plans and pricing
Pricing snapshot (monthly plans)
Below are sample monthly prices converted to AED (approx. 1 USD = 3.67 AED). Enterprise and custom quotes require contacting sales.
Notes on accuracy
Prices are derived from official plan types and converted to AED for convenience. Always confirm current pricing and invoices with Similarweb sales.
| Plan | Price (AED / month) | Period | Key features |
|---|---|---|---|
| Web Intelligence - Starter | AED 731.00 | Monthly | 1 user, 3 months history, competitive intelligence |
| Competitive Intelligence & SEO | AED 1,229.00 | Monthly | CI + SEO: organic search, keyword research, rank tracker, site audit, backlinks |
| Competitive Intel, SEO & Ads | AED 1,982.00 | Monthly | CI + SEO + Ad intelligence: creative & campaign insights |
| Professional (Web Intelligence) | AED 1,464.00 | Monthly | 5,000 keywords/table, 6 months history, rank tracker, backlink analytics, site audit |
| Sales Intelligence - Individual | AED 473.00 | Monthly | 1 user, 3 months history, 250 company views/mo, 50 AI insights |
Your consumer rights in United Arab Emirates
Relevant UAE law
Federal Law No. 15 of 2020 on Consumer Protection includes a 14‑day cooling‑off right for certain remote purchases of goods and digital services.
How this affects Similarweb subscriptions
- Although Similarweb’s terms state fees are non‑refundable, UAE law may grant you a 14‑day right to cancel and obtain a refund for remote digital purchases unless expressly excluded by statute.
- If you are in the UAE and Similarweb refuses a lawful refund, you may escalate to UAE consumer protection authorities.
Customer experiences
Positive feedback
Users in the UAE and globally praise Similarweb for powerful competitive insights, intuitive UI, and integration between Ad and Web Intelligence modules.
Negative feedback
Some customers report unexpected charges after trials, difficulty cancelling, aggressive sales outreach, and slow or unhelpful support responses.
Documentation checklist
What to collect before you cancel
- Account name and billing email
- Subscription ID or invoice number
- Dates of trial start, payment, and renewal
- Copies of relevant emails, receipts, and chat transcripts
What to include in your cancellation email
- Clear statement of cancellation and requested effective date
- Order/invoice number and account contact details
- Request for written confirmation and any refund request
Common mistakes
Failing to cancel in time
A frequent error is waiting until after the renewal date to cancel. Because billing periods continue until a cycle ends, late cancellations can incur another charge.
Not keeping records
Another common issue is not saving confirmation messages or support replies. Without proof of cancellation, disputes over billing and refunds become harder to resolve.
Comparative recap
Quick comparison
The table below summarizes Similarweb’s stated policies versus UAE consumer protections to help you decide next steps.
How to use this table
Use the comparison to prepare documentation and determine whether to request a refund directly or escalate to authorities.
| Topic | Similarweb (stated policy) | UAE consumer law implication |
|---|---|---|
| Cancellation method | Account Settings cancellation or email to [email protected] | Cancellations are valid; keep proof. UAE law supports remote cancellation rights. |
| Refunds | Fees are non‑refundable per Terms of Use | UAE law may override and permit refunds within a 14‑day cooling‑off period for remote digital purchases. |
| Notice periods | Monthly (post‑trial): 14 days written notice; Annual: 30 days before renewal | Statutory rights may still apply; check timing to avoid extra charges. |
After cancelling
What to do immediately
- Export any reports or data you need before access ends.
- Save confirmation of cancellation and all billing correspondence.
Where to get help
- Similarweb main site: https://www.similarweb.com/
- Similarweb Terms of Use: https://www.similarweb.com/corp/terms-of-use/
- UAE consumer information: https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection
Address
Legal contact
Legal Department Similarweb Ltd.
121 Menachem Begin Road, Tel Aviv, 6701203, Israel
Support contact
For billing and cancellation requests email: [email protected]
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Written by Shamma Al Mulla
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Similarweb subscription online, sign in to your account, navigate to Account Settings, then Subscription Information, and select Cancel Plan. Ensure to follow the prompts to confirm your cancellation.
To request a refund after canceling, email [email protected] with your order details and a clear refund request. Keep a copy of your email for your records.
After cancellation, your Similarweb subscription remains active until the end of the current billing period, and you retain access to your data until that date.
Yes, if you are on a monthly plan, you need to provide a 14-day written notice before cancellation. For annual plans, a 30-day notice before renewal is required.
Under UAE consumer law, you may have a 14-day cooling-off period for refunds on digital services. However, Similarweb's policy states that fees are non-refundable, so check your contract for specific terms.