Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Similarweb, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month without commitment
Send an e-Postclic to Similarweb
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in Philippines
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at ₱61.60 for 48 hours
then no commitment, ₱3,353.56 per month
to keep966649193710
Recipient
Similarweb
135 Cecil Street #10‑01 Philippine Airlines Building
069536 Singapore , Singapore
REF/2025GRHS4
Cancellation Similarweb: Easy Method
What is Similarweb
A traffic intelligence platform built for marketers and analysts
Similarweb is a subscription SaaS platform that tracks website and app traffic, audience behavior, keyword trends, referrals, and competitor performance. It is widely used by SEO teams, media buyers, agencies, and in-house marketing teams that need market intelligence beyond what free analytics tools can show.
The company was founded in 2007, and its subscriptions are positioned as business tools rather than low-cost consumer apps. The truth is, Similarweb is closer to a sales-led analytics platform than a casual self-serve tool, which matters because cancellation rules are stricter than what many users expect from a normal monthly app.
What users actually pay for
Paid plans focus on competitive benchmarking, keyword data, historical traffic data, API access, market research, and multi-user access. Entry pricing starts at about ₱11,000 per month for Web Intelligence Starter, while larger plans jump fast to ₱700,000 per year and ₱1,750,000 per year based on package data from Similarweb's marketing pages and exchange-based estimates for March 2026.
For many users in the Philippines, the real value question is simple: do you need competitor traffic estimates every month, or did you only need a short research window for a pitch, audit, or campaign? If your use case was temporary, canceling early matters because Similarweb states that payment obligations are non-cancelable and fees paid are non-refundable "similarweb.com".
How Similarweb works in the Philippines
Similarweb is available online in the Philippines, but there is no dedicated Philippine cancellation office publicly listed. A Singapore address tied to Similarweb SG Pte. Ltd. appears in corporate information, and support is handled online through account settings, email at [email protected], and live chat on the website.
Local pricing is not natively published in pesos on the main global pages, so Philippine users usually see foreign-currency style enterprise pricing flows or custom quotes. For this guide, plan amounts are shown in PHP, using the verified pricing dataset, so you can judge the cost more easily before deciding whether to stay, downgrade, or move to tools like SEMrush, Ahrefs, or Moz Pro.
How to cancel Similarweb without getting charged again
Checks to do before you press cancel
A lot of user frustration starts here. Some people think they already canceled, then a renewal charge still appears on the card. Others lose access faster than expected and realize they never exported data. Before you do anything, open your current plan page, note the next billing date, and take a full screenshot of your subscription details.
Also save anything you may need later, especially exported reports, keyword lists, competitor snapshots, invoices, and payment receipts. Similarweb's terms say that when the subscription ends, your account and organization account access can be terminated, and you will lose access to the platform and applications "similarweb.com".
- Screenshot your current plan name and billing cycle
- Note your renewal date in your calendar
- Download reports, exports, and invoices
- Save the email address used for billing
- Check whether you started with a trial or paid subscription
Cancel from the web account
The main cancellation route is through your Similarweb account. Similarweb's help material says you can log in, go to account settings, and find the cancellation option there "support.similarweb.com". In practice, users have reported difficulty finding the option inside settings, so do not stop at a general profile page. Look for billing or subscription controls specifically.
The most practical click path is this: log in to Similarweb, open Account Settings, then go to the subscription or billing area, and choose the cancellation option if it is visible. If you do not see a cancel button, open the support article and use support contact channels on the same day. That same-day paper trail matters if a billing dispute happens later.
- Log in to your Similarweb account
- Open Account Settings
- Go to Subscription or Billing
- Select the cancellation option
- Confirm and save the confirmation screen
If the interface is unclear, use the official help page:
Cancel by email, chat, phone, or registered mail
If the account path fails, send a written request to [email protected]. Use a direct subject line like "Cancel subscription before renewal" and include your account email, company name if applicable, current plan, and the date you are sending the request. Similarweb says it will use commercially reasonable efforts to respond within a reasonable time "similarweb.com", but no exact response SLA is published.
Live chat is also available through the Contact Us button on the Similarweb website, and a listed phone number is (800) 540-1086. Support hours are not specified in the verified data, so send email even if you also use chat or phone. That gives you a timestamped record.
If you want stronger proof, you can also send a registered cancellation letter to the Singapore address on file. Traditional registered mail is slower, usually around 5 to 10 business days for delivery handling, but some people prefer it for documentation. If you do not want to visit a post office, digital registered-letter services such as Postclic can create timestamped proof of sending and receipt.
What to write in your cancellation request
Write clearly and keep it short. State that you are canceling the subscription and do not want automatic renewal at the end of the current term. If you are within a trial period or you were charged after trying to cancel, say that too, with the exact date and amount.
- Full name or company name
- Login email address
- Plan name
- Last four digits of payment card if available
- Date of cancellation request
- Request to disable auto-renewal
- Request for written confirmation
After you cancel: access, renewal, and account data
How long access usually continues
Similarweb's materials do not give a consumer-friendly line like "you keep access until the end of the billing cycle," so you should not assume anything beyond your current paid term. In many SaaS setups, access continues until the end of the period already paid, but trial access may end quickly if you upgrade, downgrade, or if the account status changes.
Just a reminder: if your plan renews annually, the key date is the renewal date, not the day you stop using the platform. Since Similarweb subscriptions typically have a minimum one-year term and may auto-renew unless you opt out "sec.gov", late cancellation can mean another full term if your contract says so.
What happens if you do nothing
If you do not opt out, Similarweb says many subscriptions provide for automatic renewal after the initial term "sec.gov". That means silence can be expensive, especially on annual contracts like ₱82,500, ₱700,000, or ₱1,750,000 plans. Mark your calendar well before renewal, ideally 30 days earlier, even if the exact notice requirement is not prominently shown in the consumer-facing help article.
This is one of the biggest pain points for users in the Philippines. When cancellation steps are unclear, people miss the deadline, and the charge appears before support resolves the issue. That is why screenshots and dated emails matter as much as the cancel click itself.
Your data and exports after termination
Similarweb's terms say that upon termination, your account, your organization's account, and all licenses granted for the platform are terminated, and you lose all access to the platform or applications "similarweb.com". In plain language, do not leave reports, exports, or internal screenshots inside the platform if you may need them later.
Download important files before cancellation, especially if your team relies on monthly benchmarking decks or exported keyword tables. If you are managing client work in the Philippines, save copies to your internal drive before the account closes.
Similarweb refund policy and what you can realistically expect
The basic refund rule is strict
This is the part many users hate. Similarweb's Terms of Service say payment obligations are non-cancelable and fees paid are non-refundable "similarweb.com". That means prorated refunds are generally not part of the default policy, even if you stop using the service halfway through a paid term.
Based on the review data provided here, refund sentiment is poor. Several complaints mention charges after trial cancellation or refunds being delayed or denied. If you are hoping for a goodwill refund, submit the request fast, on the same day as the charge, and include screenshots of the cancellation attempt.
Your rights in the Philippines for online subscriptions
In the Philippines, Republic Act No. 7394, or the Consumer Act, can help in some situations, but it is not a blanket refund guarantee for every SaaS plan. The 7-day cooling-off rule is commonly associated with door-to-door sales or certain remote sales contexts. For other contracts, there is no universal cooling-off period for all subscriptions, so the exact facts matter.
If the service was not delivered as promised, the charge was unauthorized, or the platform did not match what was represented, you can push for a refund or complaint under Philippine consumer rules. Here is the practical point: Similarweb's own terms do not mention a specific cooling-off or withdrawal right, so Philippine consumer protections may become relevant only when there is a billing problem, misleading presentation, or non-delivery.
How to request a refund step by step
Send the refund request to [email protected] and attach proof right away. Include the transaction date, amount, payment method, your account email, and screenshots showing the cancellation attempt or trial timeline. If you were charged during what you believed was still a trial period, mention the exact day count.
- Email [email protected] with refund in the subject line
- Attach invoice, receipt, or card statement
- Add screenshots of cancellation screens or emails
- State the amount and date charged
- Ask for a written response and timeline
Chargeback, bank dispute, and e-wallet disputes in the Philippines
If support does not resolve an unauthorized or continued charge, you can escalate through your bank, card issuer, or e-wallet provider such as GCash or Maya. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP complaint handling practices. Save your cancellation confirmation before you file anything.
For consumer complaints, DTI handles online subscription issues under RA 7394. If the charge appears after a confirmed cancellation or the service was misrepresented, file a bank dispute first, then add a DTI complaint if needed. Use chargeback as a last resort when support is unresponsive or the charge clearly should not have happened.
Terms that matter before your next renewal hits
Auto-renewal and minimum commitment
Similarweb subscriptions typically last for a minimum term of one year and are renewable thereafter "sec.gov". The same filing says many subscriptions provide for automatic renewal, but customers may opt out and have no obligation to renew after the term expires. That sounds reasonable on paper, but the practical risk is forgetting to opt out in time.
If you signed up thinking this worked like a simple month-to-month app, heads up: the one-year commitment changes the math completely. Always confirm whether your account is on monthly Starter billing or an annual contract tied to a sales quote.
Trial terms and the risk of surprise charges
Similarweb offers a free no-obligation trial subscription with limited features and data "similarweb.com". The trial starts when you create and begin using the account and ends at the period shown on the subscription page, or after 24 hours if no period is specified. The trial can also end sooner if you upgrade to a paid subscription.
This short clause explains why some users feel blindsided. If the trial page or upgrade flow is not crystal clear, a user may believe they still have free access while the system already considers the account billable. That is exactly why taking screenshots during signup is worth the extra minute.
What the terms say about account loss after cancellation
Similarweb states that once the subscription is terminated, account access and platform licenses end "similarweb.com". There is no user-friendly promise of long-term read-only access after cancellation in the verified terms provided here. So if you need invoices, exports, or research history, save them before the term ends.
The terms data provided also does not specify a dedicated dispute resolution path. When support is slow, that leaves you relying on your email trail, bank dispute process, and Philippine consumer complaint channels.
Similarweb plans and pricing in Philippine peso
Current plans and what each one includes
| Plan | Price (PHP) | Billing period | Main features |
|---|---|---|---|
| Web Intelligence Starter | ₱11,000 | Monthly | Basic benchmarking, 1 user |
| Web Intelligence Starter | ₱82,500 | Annual | Basic benchmarking, 1 user |
| Web Intelligence Team | ₱700,000 | Annual | 15 months data, 5 users |
| Web Intelligence Business | ₱1,750,000 | Annual | API, research, 5 users |
| Enterprise | Custom pricing | Annual | Unlimited keywords, 10 users |
These PHP amounts are approximate and based on exchange rates as of March 2026 from the verified dataset. For the official package pages, use Similarweb's marketing site "similarweb.com".
Which plan costs the most and where the savings are
The lowest published recurring option in the dataset is Web Intelligence Starter at ₱11,000 monthly. The most expensive published plan is Web Intelligence Business at ₱1,750,000 annually, while Enterprise uses custom pricing and can go higher depending on scope.
The annual Starter at ₱82,500 is far cheaper than paying ₱11,000 for 12 months, which would total ₱132,000. That means the annual Starter saves about ₱49,500 across a year, or roughly 37.5 percent versus paying the monthly rate for a full year. The trade-off is obvious: lower annual cost, higher lock-in risk.
Consumer rights in the Philippines when Similarweb will not cooperate
The laws that matter to you
For Philippine users, the key law is the Consumer Act of the Philippines, Republic Act No. 7394. In plain terms, it helps when a service is misrepresented, not delivered, or billed improperly. For some remote or direct sales situations, a 7-day cooling-off period may apply, but there is no general automatic cooling-off rule for every kind of software subscription.
This matters for Similarweb because its terms do not give a specific cooling-off or withdrawal right. So if your issue is simple regret after purchase, the terms are strict. If your issue is an unauthorized charge, hidden trial conversion, or failure to deliver what was promised, Philippine consumer protection becomes much more useful.
How to file a complaint
Start with Similarweb support so you can show you tried to resolve the issue directly. Then prepare your evidence bundle: screenshot of the plan page, cancellation proof, invoice, card statement, and all email replies. For billing disputes, contact your bank, credit card issuer, GCash, or Maya within 60 days from the statement date when possible.
If the issue is not fixed, file a complaint with DTI and explain the timeline in plain English. State the date you subscribed, the amount charged, the date you canceled, and why you believe the charge should be reversed. If the issue relates to card processing or dispute handling, BSP may also become relevant through your financial provider's complaint channel.
Useful Philippine contacts
For consumer complaints, DTI is the practical first stop for an online subscription dispute under RA 7394. For payment disputes, go through your issuer or e-wallet provider and escalate under BSP complaint systems if your provider mishandles the dispute.
- DTI consumer assistance website: Department of Trade and Industry
- BSP website: Bangko Sentral ng Pilipinas
What customers say about canceling this service
Overall verdict: cancellation looks harder than it should be
Based on the review set provided here, the cancellation experience trends negative: 0 positive and 5 negative reviews out of 5 unique reviews. The recurring pattern is not just dissatisfaction with price. It is frustration about unexpected charges, trial confusion, and support that felt too slow when money had already been taken.
Local issue data also points to two practical problems in the Philippines: users report difficulty finding the cancellation option in account settings, and some say contacting support for cancellation help is a hassle. No specific dark pattern was identified in the research, but the process still feels opaque to many users.
Recurring themes and review summary
| Theme | Frequency | Typical example |
|---|---|---|
| Unexpected charge | 4 reviews | Trial ended with billing |
| Refund frustration | 1 review | Refund denied or delayed |
| Support trouble | 2 reviews | No timely response |
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | Negative trend | 5 |
Only negative reviews were supplied in the research set, so it would be misleading to pretend the public cancellation sentiment is balanced. To be fair, Similarweb is still respected as a powerful intelligence tool for SEO and market research. The pain point is the billing and cancellation experience, not necessarily the quality of the data product itself.
- "I signed up for a free trial in English. Every part of the process, from onboarding to the dashboard, was in English. They then billed me on day 6 before the trial was over." (TrustPilot)
- "I was charged $199 immediately [about ₱11,100] for just 1 month use. After I canceled my 7-day trial on the first day, the free usage for 7 days was all gone." (TrustPilot)
- "I contacted Similarweb nearly a week after they charged me because I forgot to cancel my free trial. There are no reminders that you can get a refund after the subscription is charged." (TrustPilot)
- "I signed up for the 7-day free trial today and was immediately charged in error." (TrustPilot)
- "I was really frustrated to see that you’ve charged me $1875 [about ₱104,600], even though I cancelled my 7-day trial on time." (TrustPilot)
Documents to prepare before and after cancellation
What to save before canceling
The best cancellations are the ones you can prove. Before you click anything, save a screenshot of your plan page, your billing date, and the exact name of the package. If you are on a team or enterprise setup, save the quote, order form, or renewal email too.
- Plan page screenshot
- Billing date screenshot
- Invoice or receipt PDF
- Trial signup page screenshot
- Exported reports and keyword data
What to keep for refund or dispute cases
If a charge appears after cancellation, evidence wins the argument. Save the transaction ID, statement date, amount, and any email where support acknowledged your request. Banks and DTI will ask for dates, amounts, and proof that you tried to resolve it directly.
- Cancellation confirmation email
- Chat transcript or ticket number
- Card or e-wallet statement
- Support email thread
- Screenshot of the final confirmation page
Mistakes that lead to extra charges
Common slip-ups and how to avoid them
One common mistake is assuming that stopping use means stopping billing. It does not. If you signed an annual term or forgot to disable auto-renewal, billing may continue at renewal. The fix is simple: cancel in the account, email support, and ask for written confirmation on the same day.
Another mistake is expecting a prorated refund after canceling mid-term. Similarweb's terms say fees paid are non-refundable "similarweb.com". If you cancel on day 10 of a paid month or in the middle of an annual term, a refund is not the default outcome.
- Problem: You canceled verbally on chat only. Solution: Send email and save screenshots.
- Problem: You missed the renewal date. Solution: Set a reminder at least 30 days early.
- Problem: You relied on trial memory. Solution: Screenshot the trial end date during signup.
- Problem: You did not export data. Solution: Download reports before the term ends.
- Problem: You waited too long to dispute a charge. Solution: Contact your issuer within 60 days from the statement date.
Real-world scenarios that happen a lot
A frequent scenario is a user canceling what they think is a 7-day trial, then losing access immediately and still seeing a charge. Review data in this brief includes exactly that kind of complaint. In cases like this, your strongest evidence is the trial page screenshot, the timestamp of cancellation, and the statement line showing the posted amount.
Another scenario involves hidden complexity on business plans. A manager thinks the account is monthly because the team uses it every month, but procurement actually signed an annual commitment. Before canceling, verify whether the plan is a self-serve Starter product or a contract-based annual subscription.
A quick comparison of your cancellation routes
Method overview
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No cancellation fee found | Easy |
| App Store (iOS) | Before next billing | No cancellation fee found | Medium |
| Google Play (Android) | Before next billing | No cancellation fee found | Medium |
| Registered mail | 5 to 10 business days | No cancellation fee found | Higher but best proof |
Key takeaway for Philippine users
Web cancellation is the fastest if the button is visible and working. Email adds a written record, and registered mail adds stronger proof if the account route fails. App Store and Google Play only matter if your subscription was actually started through those stores, which is less common for a B2B tool like Similarweb but still worth checking on mobile.
No cancellation fee or early termination fee was found in the terms data supplied here. That does not mean the subscription is cheap to leave. The bigger cost is being locked into a non-refundable paid term.
What to do right after canceling
Your next 48 hours
Right after canceling, look for a confirmation email and take a screenshot of the final page. If no email arrives within a short time, send a follow-up to [email protected] and ask them to confirm that auto-renewal is disabled. Save everything in one folder.
Then set a reminder for your next billing date and another one 3 to 5 days after. On those dates, check whether access has changed and whether any new charge appears on your card, GCash, or Maya history.
How long to monitor your bank or e-wallet
Monitor at least until the next statement cycle closes. If an unauthorized or continued charge appears, contact your bank, card issuer, GCash, or Maya immediately and attach the cancellation proof. In the Philippines, you typically have up to 60 days from the statement date to dispute a transaction, so do not sit on it.
If you still need a similar tool after canceling, consider alternatives based on your budget. SEMrush costs about $119.95 to $449.95 per month, or roughly $119.95 (₱6,700) to $449.95 (₱25,200). Ahrefs runs about $99 (₱5,500) to $999 (₱55,900) per month, while Moz Pro is about $99 (₱5,500) to $599 (₱33,500) monthly. For customer-experience teams in the Philippines, SurveySensum may also be worth a look if your real need is feedback intelligence rather than traffic intelligence.
Useful links
- Similarweb official website
- Similarweb cancellation article
- Similarweb terms
- Similarweb packages
- DTI official website
Where to send a written cancellation notice
Physical address available in the research
There is no publicly disclosed Philippine cancellation office in the verified material used for this guide. The address linked to Similarweb SG Pte. Ltd. is in Singapore, so Philippine users will usually handle cancellation online instead of in person.
If you want to send a written notice by post, use the available address below and keep the receipt and tracking details.
Postal address on file:
- 135 Cecil Street #10-01 Philippine Airlines Building, Singapore 069536
Online cancellation through the account dashboard and [email protected] is still the faster route for most users in the Philippines. If you send mail, do it as a backup to your web and email cancellation, not as your only step.
The practical bottom line
Similarweb can be canceled, but the process is not as smooth as a casual app subscription. The safest move is to cancel before the next billing date, save proof at every step, export your data early, and watch your payment method through the next statement cycle.
If you were charged after canceling, act fast. Use support first, then your bank or e-wallet dispute process, and escalate to DTI if needed. That sequence gives you the best chance of resolving the issue without wasting weeks.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Therese Perez
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling, check your current plan details, note the next billing date, and take a screenshot of your subscription. Save any reports or data you may need later, as access will end after cancellation.
If you can't locate the cancellation option in your account settings, you can send a written cancellation request to [email protected]. Make sure to include your account email and current plan details.
After cancellation, you will lose access to your Similarweb account and all associated data. It's crucial to export any necessary reports or data before proceeding with the cancellation.
Yes, you should send your cancellation request to [email protected]. Ensure your subject line clearly states your intention to cancel before the renewal date.
The Web Intelligence Starter plan costs ₱11,000 per month, so be mindful of your billing cycle to avoid unexpected charges if you decide to cancel.