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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Skype service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Skype: Easy Method
What is Skype
Overview
Skype is a cloud-based communication service for voice calls, video calls and instant messaging across devices. It supports one-to-one and group calls, SMS, and pay-as-you-go credit for calling landlines and mobiles.
Where it is used
Individuals and small teams commonly use Skype for personal and light business calls. Availability of full Skype voice services can vary by country and local regulation.
How to cancel Skype
Cancel via your Skype/Microsoft account (web)
- Sign in to your Microsoft/Skype account on the web.
- Open your profile and go to Subscriptions or Services & subscriptions.
- Click Manage next to the Skype subscription, then select Cancel subscription.
- Cancel at least three days before renewal to avoid being charged.
- Official guide: Microsoft: Cancel or change a Skype subscription.
Cancel via mobile app stores or alternative methods
- If purchased via Apple App Store: cancel in Settings → your name → Subscriptions → Skype, or via App Store account on Mac/PC. See Apple subscriptions help.
- If purchased via Google Play: open Google Play → profile icon → Payments & subscriptions → Subscriptions → Skype and cancel there. See Google Play subscriptions.
- If you cannot cancel online, you can contact billing via Microsoft support or email billing@skype.net as an alternative.
What happens when you cancel
Service access and renewal
When you cancel, your subscription stops renewing at the end of the current paid period unless you have immediate cancellation with a refund. You keep access until the subscription expiry date.
Account and data
Cancellation does not delete your Microsoft or Skype account. Messages, contacts and call history remain tied to your account unless you request account deletion separately.
Will I get a refund?
Refund policy summary
- Unused, unexpired Skype subscriptions or unused Skype Credit may be eligible for refunds in certain cases.
- In-app purchases made through Apple or Google are refunded by Apple or Google; Skype cannot directly refund those purchases.
- Contact Microsoft support within applicable windows to request refunds for eligible cases.
Common refund exceptions and timelines
- Unused Skype Credit: may be refundable if requested within 14 days of purchase.
- Error, fraud, or technical faults: charges made in error may be eligible for refund if reported (commonly within 90 days).
- App-store purchases: request refunds through Apple or Google Play.
Skype plans and pricing
Plans overview
Skype offers pay-as-you-go credit and various subscription bundles for calling specific countries or regions. Exact UAE-listed monthly subscription prices are not consistently published.
Pricing table
| Plan | Price | Period | Features | Notes |
|---|---|---|---|---|
| Skype Credit (calls to UAE landline/mobile) | ≈ AED 1.01/min + AED 0.33 connection fee | Per minute | Pay-as-you-go calling to UAE numbers | Rates destination-based; charges shown in AED where available |
| Skype Subscriptions (country/region bundles) | Contact for pricing | Monthly or yearly | Unlimited or allotment minutes to specified destinations | Exact AED subscription prices are not publicly available for all plans |
Your consumer rights in United Arab Emirates
Cooling-off and refunds
For purchases made directly from Skype, a 15-day cooling-off period can apply during which you may cancel and request a refund if the product has not been used or allocated.
See Skype legal terms for details and conditions regarding cancellations and returns.
VoIP access and local rules
- Voice-over-IP services are subject to UAE regulation; Skype voice services have been restricted in the UAE at times.
- For local regulatory guidance, consult the UAE Telecommunications and Digital Government Regulatory Authority: TDRA / TRA.
- Licensed VoIP apps approved in the UAE may be required for voice calling without a VPN; check local provider options and licensing.
Customer experiences
Common complaints
- Users report issues such as call drops, audio problems, and app instability on some platforms.
- There are recurring complaints about payment handling and difficulties with subscription changes after billing model shifts.
- In the UAE, restricted access or the need for alternative licensed apps adds friction for users.
Positive notes
- Skype remains widely used for simple cross-border calls, video meetings and messaging.
- Its pay-as-you-go credit is convenient for occasional calls to landlines and mobiles in many countries.
- Microsoft support and account portals provide self-serve cancellation and billing management for many users.
Documentation checklist
What to gather before you cancel
- Microsoft account email and sign-in details associated with the subscription.
- Order number, subscription ID or transaction receipt for the purchase.
- Payment method details and a screenshot of the charge if disputing a payment.
Where to find receipts and purchase history
- Check Microsoft account > Services & subscriptions or billing history for Microsoft purchases.
- For App Store purchases, review your Apple purchase history in Settings or report via Apple support.
- For Google Play purchases, check Google Play account purchase history or request a refund via Google Play help.
Common mistakes
Timing errors
Many users wait until after renewal to cancel, missing the cutoff and getting charged for another period.
Cancel at least three days before the renewal date to reduce the risk of being billed again.
Store vs Skype billing confusion
Users sometimes try to cancel a subscription in the Skype web portal when the purchase was made through the App Store or Google Play; cancellations must be made through the original store in those cases.
Expect app-store refunds to be handled by Apple or Google, not by Skype/Microsoft directly.
Comparative recap
Quick method comparison
| Method | Steps summary | Refund path | Notes |
|---|---|---|---|
| Skype/Microsoft account (web) | Sign in → Services & subscriptions → Manage → Cancel | Request via Microsoft support for eligible cases | Preferred for direct Skype charges; cancel ≥3 days before renewal |
| Apple App Store (iOS) | Settings → your name → Subscriptions → Skype → Cancel | Refunds via Apple | App-store purchases must be managed in Apple account |
| Google Play (Android) | Google Play → profile → Payments & subscriptions → Subscriptions → Skype | Refunds via Google Play | Use Google Play refund request page for in-app purchases |
| Email / Support | Contact Microsoft support or email billing@skype.net for help | Handled by Microsoft support team | Useful when you cannot access account or need billing investigation |
After cancelling
Next steps
- Confirm cancellation email or check Services & subscriptions to verify status.
- Keep receipts and any cancellation confirmation in case you need to request a refund or dispute a charge.
- If you rely on voice calls in the UAE, arrange alternative licensed VoIP services or local calling apps as needed.
Official support and links
- Manage or cancel subscriptions: Microsoft support
- Refunds and billing queries: Skype refund policy (Microsoft)
- Apple subscriptions help: Apple support
- Google Play subscriptions: Google Play help
Address
Corporate address
Skype (Microsoft division) - Corporate mailing address:
23-29 Rives de Clausen, 2165 Luxembourg, Luxembourg
Contact options
For billing enquiries, you may contact Microsoft support or use the email billing@skype.net for account-specific billing issues.
General Microsoft support and contact portal: Microsoft Support.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.