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Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Smartsheet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Smartsheet: Easy Method
What is Smartsheet
Overview
Smartsheet is a cloud-based work execution platform for collaboration, project management, and workflow automation. It provides sheets, dashboards, reports, and automation to help teams plan, track, and report work.
Core uses
Teams use Smartsheet for project planning, resource tracking, approvals, and building custom workflows that integrate with other tools. It is offered as a subscription service with web and mobile access.
How to cancel Smartsheet
Cancel via Web (direct)
- Log into the Smartsheet web app as the account administrator.
- Go to Account > Plan & Billing Info.
- Select "Cancel my plan" and choose either "cancel at end of current subscription" or "cancel immediately".
- Save any confirmation emails and screenshots as proof of cancellation.
Mobile, Enterprise / Invoiced, and App Store methods
- Mobile app: only administrators of trial or free accounts can cancel via Settings → Cancel Account → confirm; the user is then redirected to the login screen.
- Enterprise or invoiced plans: request cancellation through Smartsheet Sales or Billing using the "Request to Cancel Plan" form or by contacting your sales/billing representative.
- App Store / Google Play subscriptions: cancel via your Apple ID subscriptions or Google Play subscriptions (Smartsheet does not control these cancellations).
What happens when you cancel
Access and data
When you cancel a direct subscription, sheets become read-only for 30 days. After that 30-day period, cancelled accounts' data may be deleted.
If you have important data, export or download sheets before cancelling to avoid loss.
Billing and renewal
Cancelled subscriptions do not qualify for prorated refunds under Smartsheet’s standard policy. Choose "cancel at end of current subscription" if you want to retain access until the paid period ends.
For Enterprise/invoiced accounts, billing and termination terms may be governed by your contract with Smartsheet Sales.
Will I get a refund?
Standard policy
Smartsheet’s User Agreement states cancelled accounts do not qualify for prorated refunds for unused subscription time. This is the general rule for web/direct subscriptions.
Requests for refunds are not typically granted solely because you cancel mid-term.
Exceptions and special cases
- Limited warranty remedy: refunds or credits may be available if Smartsheet materially breaches its warranty and fails to cure within the specified period (rare and case-specific).
- Learning services / training: fees are generally non-cancellable and non-refundable, except if purchased in error and no training has been consumed - request a refund within three business days.
- App Store / Google Play purchases: refunds are handled by Apple or Google per their policies; contact Apple or Google support for those requests.
Smartsheet plans and pricing
| Plan | Price (AED) |
|---|---|
| Individual / Business / Enterprise | Contact for pricing |
| Invoiced / Enterprise Sales | Contact for pricing |
How to get official pricing
Smartsheet does not publish AED pricing publicly for the UAE. Contact Smartsheet Sales to get a quote and currency details.
Use Smartsheet’s official contact channels to request pricing and any reseller options.
Currency and local pricing note
Official pricing is typically shown in USD or select currencies on the Smartsheet website. UAE-specific AED quotes usually require contacting sales or a local reseller.
Ask for a written quote that shows currency, taxes, and any invoicing terms before you commit.
Your consumer rights in United Arab Emirates
Cooling-off period
Under UAE consumer protection rules, consumers often have a cooling-off period (commonly around 14 days) for digital contracts unless the service is immediately delivered or consumption has begun.
If a service is delivered immediately and you have used it, the cooling-off right may not apply.
How rights may apply to Smartsheet
Smartsheet’s non-prorated refund policy may conflict with UAE law depending on circumstances. If you cancel within the statutory cooling-off period and have not consumed the service, you may have grounds to request a refund under local law.
If you dispute a charge or refund denial, you can escalate to UAE consumer protection authorities and provide documentation of purchase, cancellation, and communications.
Customer experiences
Positive feedback
Many users praise Smartsheet for dashboards, collaboration features, customization, and overall ease of use. Dashboards provide useful overviews with links and reporting capabilities.
Some UAE reviewers note strong functionality for managing projects and automations, though setup can be time-consuming for complex workflows.
Negative feedback
Common complaints include customer support quality for lower-tier plans, billing disputes, and difficulties with cancellations or being charged after cancelling.
Users also report increased pricing/licensing changes and unwanted marketing emails despite unsubscribe requests; experiences are mixed and can vary by plan and region.
Documentation checklist
Before you cancel
- Account owner/admin email and username.
- Subscription details: plan type, billing cycle, invoice numbers.
- Screenshots of Account > Plan & Billing Info page and cancellation flow.
- Exported copies of important sheets, reports, and attachments.
After you cancel
- Save cancellation confirmation email and any support tickets or form submissions.
- Keep copies of invoices and proof of prior payments for dispute resolution.
- Record dates when access becomes read-only and when data will be deleted.
Common mistakes
Cancelling the wrong account or via the wrong channel
Example: cancelling a mobile app subscription when the billing is managed via Smartsheet web or an enterprise invoice. This can leave the paid account active and lead to further charges.
Always verify where the subscription was purchased (direct, sales/invoice, Apple, Google) before cancelling.
Assuming automatic refunds or immediate data retention
Example: assuming you will receive a prorated refund after cancelling mid-term; Smartsheet’s policy normally disallows prorated refunds.
Also avoid assuming data will remain accessible indefinitely - sheets become read-only for 30 days and may be deleted thereafter.
Comparative recap
| Feature | Smartsheet | Common alternatives |
|---|---|---|
| Cancellation methods | Web admin console, mobile (limited), sales/invoice, app stores handled separately | Varies by vendor; many offer web cancellation, some require contacting sales for enterprise plans |
| Refund policy | No prorated refunds for cancelled subscriptions; limited exceptions | Varies; some competitors offer prorated refunds or more flexible policies |
| Support | Mixed reviews: capable but some users report slow or AI-driven lower-tier support | Support quality varies; higher-tier plans typically include stronger SLA options |
| Pricing transparency | Official site does not list UAE/AED pricing; sales contact required | Some competitors publish local currency pricing and clear plan comparisons |
After cancelling
Exporting and securing your data
Export sheets, attachments, and reports immediately after cancelling or before the read-only period ends. Do not rely on the account staying active beyond the stated retention period.
Confirm export file integrity and store backups in a secure location.
Next steps and support
If you need help, use Smartsheet’s official help center: Smartsheet Help.
For sales or billing questions and official pricing quotes, contact Smartsheet Sales: Contact Sales.
If you believe your consumer rights under UAE law were breached, see the UAE consumer information page: UAE Consumer Protection.
Address
Company address
Smartsheet UK Limited, 69 Old Broad Street, Floor 1, London, EC2M 1QS, United Kingdom.
Contact options
For support and billing issues use the official help portal: Smartsheet Help.
For sales, pricing, or invoiced contracts contact: Smartsheet Contact Sales.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.