cancellation Spocket: Easy Method

What is Spocket

Overview

Spocket is a subscription-based SaaS platform that connects e-commerce stores with dropshipping suppliers, emphasising suppliers from the US and EU for faster fulfillment.

The service lets merchants import products to their stores, manage orders, and use premade product guarantees and supplier integrations.

Main features

Key features include product import, branded invoicing, supplier chat, and tiered plan limits for unique and premium products.

Spocket is sold as a recurring membership with web dashboard access and integrations such as Shopify.

How to cancel Spocket

Cancel via the web (recommended)

• Log into your Spocket account at the web dashboard.
• Go to Settings → Membership → Cancel and confirm by entering your account password.
• After you cancel, you keep access for the remainder of the current billing period.
• For the official step-by-step see the Spocket help page: How do I cancel my subscription?

Cancel via Shopify or mobile

• If you installed Spocket through Shopify, do not rely on uninstalling the app to stop billing - billing may continue.
• Contact Spocket support directly to confirm cancellation if you use Shopify; obtain written confirmation.
• There is no official public guide for cancelling via Google Play or Apple App Store; use the in-app dashboard or contact support if you subscribed through mobile.

What happens when you cancel

Access and billing

After cancelling you retain access to Spocket for the remainder of your paid billing period; no further subscription charges should be made after that period.

Accounts on trial cannot be paused; if you cancel a trial account, check the trial terms and get confirmation from support.

Data, products and settings

When the paid period ends you will lose access to your account settings and imported products unless you reactivate the membership.

Export any product lists, order data or settings before the subscription expiry to avoid data loss.

Will I get a refund?

Spocket’s official policy

Spocket’s terms state a 14-day right of withdrawal for consumers in distance contracts, with refunds issued within 14 days via the original payment method unless exceptions apply.

Exceptions can include digital services where delivery or provision started with your prior consent and acknowledgement of loss of withdrawal rights.

See the official terms for details: Spocket Terms & Conditions

Practical experience and exceptions

• Many users report difficulty obtaining refunds in practice, particularly after free trials or billing errors.
• If you believe a refund is due, document your cancellation and payment evidence, then contact support immediately.
• If refunds are refused, UAE consumers may escalate to local consumer protection authorities or pursue a chargeback through their bank.

Spocket plans and pricing

Price table (AED)

Pricing notes

These AED amounts are conversions from USD-based plan prices (1 USD ≈ 3.67 AED) and are provided for guidance.

Spocket does not always list official AED prices; always confirm final billing amounts in your account or with support.

Your consumer rights in United Arab Emirates

Cooling-off and refunds under UAE law

UAE consumer protection generally provides a cooling-off or withdrawal right for distance contracts, which can cover digital services purchased remotely.

Practical enforcement varies; keep written evidence of cancellation and refund requests to support any claim.

Escalation steps in the UAE

• Collect all documentation: invoices, screenshots, emails, and cancellation timestamps.
• Request a formal written confirmation of cancellation and any refund decision from Spocket support.
• If unresolved, file a complaint with local consumer protection authorities or request a chargeback from your payment provider.

Customer experiences

Positive feedback

Many users praise Spocket for faster shipping times, higher product quality from US/EU suppliers, and product-level guarantees (e.g., 14 - 30 day guarantees).

Some merchants appreciate the trade-off of slightly lower margins for faster fulfillment and supplier reliability.

Negative feedback

Common complaints include difficulty cancelling, unexpected recurring charges after uninstalling, and slow or unhelpful support responses.

Several users report denied or delayed refunds, especially after trial expirations or billing disputes.

Documentation checklist

Essential items to collect

• Account screenshots showing plan and billing dates.
• Cancellation confirmation (screenshot or email) from Spocket.
• Billing invoices and payment receipts showing charges.
• Support message history (timestamps and content).
• Bank or card statements showing disputed charges.

Optional but helpful items

• Exported product lists and order exports to show service usage.
• Trial subscription start and end dates, and any in-app consent records.
• Reference to terms and specific clauses you rely on (e.g., 14-day withdrawal).

Common mistakes

Assuming uninstall equals cancel

Many merchants uninstall the Shopify app and assume billing stops; Shopify app uninstall does not guarantee cancellation of the subscription.

Always cancel via the Spocket dashboard or obtain confirmation from Spocket support.

Not saving confirmation or checking bank statements

Failing to save a cancellation confirmation can make disputes harder to resolve if charges persist.

Check payment statements after cancellation and report any unexpected charges immediately.

Comparative recap

After cancelling

What to check immediately

• Save or screenshot the cancellation confirmation and membership status in your account.
• Monitor your card/bank statements for any further charges for at least one billing cycle.
• Export product lists, orders, and any necessary store data before access ends.

Helpful official links

• Spocket Help Center - cancellation guide: How do I cancel my subscription?
• Spocket Terms & Conditions (refunds & withdrawal rights): Spocket Terms & Conditions
• Spocket homepage for account login and contact: spocket.co

Address

Registered office

Spocket (address provided for reference): 555 Burrard St, Vancouver, BC V7X 1L4.

Contact notes

For billing disputes or cancellation confirmation, contact Spocket support via the Help Center and retain all correspondence for any escalation in the UAE.