Cancel SURVEYMONKEY online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Surveymonkey service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Surveymonkey: Easy Method
What is SurveyMonkey
Overview
SurveyMonkey is a subscription-based online platform for creating, distributing, and analysing surveys. It offers templates, a drag-and-drop builder, real-time dashboards, and export options for survey data.
Who uses it
Individuals and organisations in the UAE use SurveyMonkey for market research, customer feedback, employee surveys and event registration. Plans range from a free Basic tier to paid individual and team subscriptions.
How to cancel SurveyMonkey
Cancel on the web (recommended)
- Log in to your SurveyMonkey account on a PC or Mac.
- Go to My Account > Billing Details.
- Disable Auto-renew for your subscription - it will continue until the end of the current billing period and then downgrade to the free Basic plan.
- For full instructions, see SurveyMonkey Help: Account cancelation.
Cancel via mobile app stores
- If you subscribed through the iOS App Store, cancel via iOS Settings > Apple ID > Subscriptions > SurveyMonkey. See Apple support for details: Manage subscriptions on iPhone or iPad.
- If you subscribed through Google Play (Android), cancel in the Play Store: Profile > Payments & Subscriptions > Subscriptions > SurveyMonkey. See Google Play support: Cancel a subscription on Google Play.
Other cancellation methods
- SurveyMonkey lists additional options such as contacting support by email or using their cancellation/contact forms for account issues.
- For billing and account closure queries, use the official help pages linked above or your account’s billing area for the fastest result.
What happens when you cancel
Access and features
After disabling auto-renew, your paid subscription remains active until the end of the current billing period.
When the paid term ends, your account will be downgraded to the free Basic plan and you will lose paid features and higher response limits.
Data and exports
You retain access to your account and any data stored, subject to Basic plan limits on responses, questions, and exports.
Export important data (CSV, XLS, PDF) before downgrade if you need continued access to full datasets.
Will I get a refund?
SurveyMonkey refund policy
SurveyMonkey does not automatically refund unused time when you cancel a subscription or delete an account.
Previous charges are generally non-refundable unless a refund is required by applicable law or by specific exceptions noted by SurveyMonkey.
Exceptions and regional rules
- EU consumers may have a 14-day cancellation/refund right under EU rules - see SurveyMonkey’s EU policy: EU subscription cancellation policy.
- In the UAE, there is no automatic 14-day cooling-off right for digital subscriptions; refunds are therefore unlikely except where law requires.
SurveyMonkey plans and pricing
Known UAE pricing
| Plan | Price (AED) | Period | Key features |
|---|---|---|---|
| Standard Monthly (Individual) | AED 308.00 | Monthly | Unlimited surveys, unlimited questions per survey, 1,000 responses/month, skip logic, data exports (CSV, PDF, PPT, XLS), custom quizzes, custom branding |
Pricing notes
The AED price above originates from a UAE reseller listing and is included for local reference.
SurveyMonkey’s official site displays USD pricing; AED billing may be available but official AED plan prices are not always published directly by SurveyMonkey. Contact SurveyMonkey or local resellers for exact UAE billing details.
Your consumer rights in United Arab Emirates
General UAE position
There is no specific, statutory 14-day automatic refund or cooling-off right for digital subscriptions in the UAE equivalent to the EU rule.
Consumers in the UAE should assume that refunds are not guaranteed unless a vendor’s policy or applicable law provides otherwise.
Practical advice for UAE consumers
- Cancel auto-renew in your account before the next billing date to avoid being charged for the next period.
- Keep proof of cancellation and billing records in case you need to dispute charges with your payment provider or bank.
Customer experiences
Positive feedback
Many UAE users report that SurveyMonkey is user-friendly, with a strong drag-and-drop builder and useful templates.
Review sites note real-time dashboards and helpful analytics for small-to-medium projects.
Negative feedback
Some customers report limitations on the free/basic plan and express dissatisfaction with pricing and billing support.
Complaints include unexpected restrictions (response limits, export limits) and difficulty resolving billing issues quickly.
Documentation checklist
What to prepare before cancelling
- Account email and login credentials.
- Proof of payment (receipt, credit card statement) for the current subscription period.
- Exported copies of survey data you want to keep (CSV, XLS, PDF).
What to keep after cancelling
- Confirmation of cancellation (screenshot or email).
- Billing statements showing the final charge and the date the subscription ends.
Common mistakes
Failing to disable auto-renew
Many users forget to disable Auto-renew in Billing Details and are charged for another period.
Always check the next billing date and cancel before that date to prevent an unwanted charge.
Not exporting data or misunderstanding limits
Users sometimes lose access to features and response data after downgrade because they did not export results beforehand.
Verify Basic plan limits (questions, responses, exports) and export any important survey data before cancellation completes.
Comparative recap
Quick comparison
| Product | Strengths | Weaknesses |
|---|---|---|
| SurveyMonkey | Robust templates, advanced logic, exports, enterprise features | Higher cost for advanced features; free plan has strict limits |
| Google Forms | Free, simple to use, integrates with Google Workspace | Limited advanced survey logic and professional templates |
| Typeform | Engaging conversational forms, polished UX | Can be pricier for higher response volumes |
How to choose
Pick SurveyMonkey for advanced survey logic and enterprise reporting.
Choose simpler or lower-cost tools if budget and response limits are the primary concerns.
After cancelling
Next steps
- Export your survey data and copies of any reports you need before the account downgrades.
- Save and keep your cancellation confirmation and billing records for future reference.
Helpful links
- SurveyMonkey Help: Account cancelation
- SurveyMonkey: EU subscription cancellation policy
- Apple support: manage subscriptions
- Google Play support: cancel subscriptions
Address
Corporate address
SurveyMonkey Europe UC
70 Sir John Rogerson's Quay, Dublin 2, D02 NP96, Ireland
Contact note
For billing or legal correspondence from the UAE, include full account details and copies of receipts to help SurveyMonkey locate your account quickly.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.