Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sygic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Sygic: Easy Method
What is Sygic
Overview
Sygic is a GPS navigation app that provides offline maps, route planning and real-time traffic where available.
It offers subscriptions and one-time purchases for premium features such as offline map downloads, advanced routing and travel planning (Sygic Travel / Tripomatic).
Main uses
The app is used for car navigation, walking routes and travel planning with both free and paid feature tiers.
Subscriptions may be purchased via the Sygic website, Apple App Store or Google Play Store depending on device and user choice.
How to cancel Sygic
Cancel via App Store (Apple)
- Open iPhone Settings → tap your Apple ID → Subscriptions.
- Find Sygic subscription and choose Cancel. Uninstalling the app does not cancel subscriptions.
- See Apple’s official guide: Manage subscriptions on iPhone.
Cancel via Google Play
- Open Play Store app → Profile → Payments & subscriptions → Subscriptions.
- Select the Sygic subscription → Cancel and follow on-screen steps. Uninstalling the app does not cancel subscriptions.
- See Google’s official guide: Cancel subscriptions on Google Play.
Cancel via Sygic web account
- Log in at accounts.sygic.com.
- Go to Order History / My Orders, select the active subscription, click "Cancel subscription" and confirm with "Yes".
- This is the preferred method if you purchased directly from Sygic’s website.
What happens when you cancel
Access after cancellation
When you cancel a recurring subscription, you typically retain paid features until the current paid period ends.
After the period ends you will lose access to premium features unless you renew or repurchase.
Renewal and account data
Cancellation prevents future automatic renewals but does not delete your Sygic account or stored data automatically.
Uninstalling the app does not cancel subscriptions; you must cancel via the platform or Sygic account used to subscribe.
Will I get a refund?
Refunds for web purchases
Sygic offers a 14-day right of withdrawal for single-payment licences or the first subscription period bought via the Sygic web e-shop.
To request a full refund for web purchases, notify Sygic in writing by email (refund@sygic.com) or registered post; refunds are processed within 14 days of notice.
Refunds for App Store / Google Play purchases
Refunds for purchases made through Apple or Google are governed by those platforms’ policies; Sygic does not control platform refunds.
There are generally no guaranteed pro‑rata refunds for unused time when cancelling mid-period; cancelling stops future renewal only.
Sygic plans and pricing
Pricing summary
Below are Sygic Travel (Tripomatic) prices listed for the United Arab Emirates App Store.
These prices apply to Sygic Travel; car-navigation pricing in AED may vary and should be checked in the app or official site.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Tripomatic Premium Monthly (Sygic Travel) | AED 14.99 | Monthly | Unlimited offline map downloads, walking navigation, full premium features of Sygic Travel |
| Tripomatic Premium Quarterly (Sygic Travel) | AED 52.99 | Quarterly | Same as monthly, 3-month access |
| Tripomatic Premium Yearly (Sygic Travel) | AED 84.99 | Annual | Same full features for a year |
| Sygic Travel Premium (lifetime) | AED 119.99 | Lifetime | One-time purchase unlocking all premium features for life |
Your consumer rights in United Arab Emirates
Cooling-off and web purchases
Consumers in the UAE generally have protections for online purchases; Sygic provides a 14-day withdrawal right for web e-shop purchases.
This aligns with common consumer protection practices for digital goods bought directly from a vendor.
Platform purchases and disputes
Purchases through Apple or Google are subject to platform terms; refunds and chargebacks must be pursued via those providers or your payment method.
If you believe a "lifetime" claim or other practice is misleading, UAE consumer-protection channels and your payment provider may be options to escalate.
Customer experiences
Positive feedback
Some users appreciate Sygic’s offline navigation and essential alert features, especially after initial setup adjustments.
There are reports of users coming to rely on Sygic’s interface and alerts once maps and settings are configured.
Negative feedback
Common complaints include app freezes, routing inaccuracies, difficulty restoring lifetime purchases and slow customer support replies.
Truck/caravan users sometimes report routing that ignores vehicle width/height settings, and some users report platform refund rejections.
Documentation checklist
Information to gather before contacting support
- Order ID or subscription receipt (email or App Store / Google Play transaction ID).
- The account email used with Sygic and device details (make, model, OS version).
- Date/time of purchase, screenshots of the purchase receipt and subscription status.
Supplementary documents
- Evidence of attempted cancellations (screenshots showing you cancelled or inability to restore purchase).
- Any correspondence with Sygic support and bank or platform refund rejection notices if applicable.
Common mistakes
Uninstalling instead of cancelling
Many users uninstall the Sygic app thinking this cancels the subscription. It does not; you must cancel through the platform or Sygic account.
Always check the App Store / Play Store subscriptions list or accounts.sygic.com to confirm cancellation.
Expecting pro‑rata refunds
Users often assume they will receive a partial refund for unused time. Sygic’s policy (and many platform policies) generally does not provide pro‑rata refunds.
For web purchases, refunds within the 14‑day right of withdrawal are possible; outside that window refunds are unlikely.
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Refunds | Key notes |
|---|---|---|---|
| App Store (Apple) | Cancel via Apple ID → Subscriptions in iPhone Settings or App Store subscriptions panel. | Refunds handled by Apple (subject to Apple policy); Sygic cannot force Apple refunds. | Uninstalling the app does not cancel subscription. |
| Google Play | Cancel via Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel. | Refunds handled by Google Play policies; Sygic does not control platform refunds. | Uninstalling the app does not cancel subscription. |
| Web (Sygic account) | Log in at accounts.sygic.com → Order History / My Orders → select subscription → Cancel subscription. | 14‑day right of withdrawal for web purchases; notify Sygic in writing to request refund. | Preferred method for direct purchases; refund processed within 14 days after written notice. |
After cancelling
What to check
Confirm cancellation by checking your subscriptions in the platform account or the Sygic Order History page.
Save confirmation emails or screenshots that show the cancellation date and remaining access period.
Helpful links and next steps
- Sygic account management: accounts.sygic.com
- Sygic support portal: www.sygic.com/support
- Apple subscriptions help: Apple subscription support
- Google Play subscriptions help: Google Play subscription support
Address
Company headquarters
Twin City C, Mlynské nivy 16, 821 09 Bratislava, Slovakia.
Contact note
For web-purchase refunds email: refund@sygic.com. For platform purchases use Apple/Google support channels.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.