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I hereby notify you of my decision to terminate the contract relating to the Topaz Labs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Topaz Labs: Easy Method
What is Topaz Labs
Overview
Topaz Labs is a software company that provides AI-driven image and video enhancement tools for desktop and cloud workflows.
The product line includes one-time desktop licenses and subscription plans that cover apps such as Photo AI, Gigapixel, Video AI and Topaz Studio.
Who uses it
Photographers, videographers, restoration specialists and hobbyists use Topaz Labs to denoise, upscale, restore and improve image quality.
Licenses and subscription tiers target both casual users (single-seat) and professionals (multi-seat, commercial use).
How to cancel Topaz Labs
Cancel via your online account (recommended)
- Log in to your Studio (Topaz) Account Page on the Topaz Labs website.
- Go to Subscriptions → Manage → Cancel to stop recurring billing.
- Cancel at least 24 hours before the renewal date to avoid the next charge; cancellation on the renewal day may only take effect from the next cycle.
Alternate cancellation options
- If you cannot cancel in the account portal, contact Topaz support: support@topazlabs.com and request assistance with cancellation.
- For purchases made through App Store or Google Play, manage subscriptions via those stores; Topaz documentation does not provide a separate in-app cancellation flow.
What happens when you cancel
Access after cancellation
Access typically remains until the end of your current paid billing period.
For monthly subscriptions you keep access until the paid month ends; for annual plans you generally retain access until the 12‑month term ends.
Account, data and renewals
Your account and license records normally remain active; cancelling stops future recurring charges but does not always delete your account.
Cloud credits used are generally non-refundable and any remaining credits may be forfeited per policy.
Will I get a refund?
Standard web purchases
Topaz Labs offers a 7-day money-back guarantee for web purchases when requested within 7 days of purchase.
After 7 days, refunds for change of mind are not available under the stated policy.
Exceptions and annual commitments
- Annual-commitment subscriptions are not refundable during the 12-month term and are non-refundable for past billing periods.
- Cloud credits are generally non-refundable.
- If you believe a policy conflicts with local statutory consumer protections, you may seek remedies through local consumer authorities.
Topaz Labs plans and pricing
Pricing summary
The following table lists approximate AED prices converted from USD (1 USD ≈ 3.6725 AED). Exact AED checkout prices may vary and should be confirmed on Topaz Labs' site.
Contact Topaz Labs for the most current regional pricing or offers.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Photo AI (one-time license) | AED 731.86 | One-time | Desktop app, one year updates |
| Video AI (one-time license) | AED 1,097.80 | One-time | Desktop app, one year updates |
| Gigapixel (one-time license) | AED 363.58 | One-time | Desktop app, one year updates |
| Photo AI (monthly subscription) | AED 128.54 | Monthly | Includes upgrades (2 seats) |
| Gigapixel (monthly subscription) | AED 73.42 | Monthly | Includes upgrades (2 seats) |
| Topaz Studio (monthly subscription) | AED 135.87 | Monthly | All apps, unlimited local/cloud, video credits |
| Topaz Studio Pro (monthly subscription) | AED 275.44 | Monthly | All apps, Pro models, seat management, commercial use |
Your consumer rights in United Arab Emirates
Refund windows and statutory rights
Under Topaz Labs' stated policy, web purchases have a 7-day refund window; after that, refunds for change of mind are not provided.
UAE consumer protection laws and cooling-off provisions may offer different or additional rights; consumers should confirm local statutory protections.
Annual-commitment and platform purchases
- Annual-commitment subscriptions are binding for 12 months and non-refundable under Topaz policy; this may conflict with any UAE cooling-off requirements.
- Purchases through the App Store or Google Play follow those platforms' cancellation and refund rules; Topaz' docs do not document a separate store flow.
Customer experiences
Positive feedback
- Many users praise high-quality image enhancement, upscaling and restoration results.
- Some reviewers note responsive and helpful Topaz support, including quick refund handling in reported cases.
Negative feedback
- Users often criticize the move to subscription-only models and higher ongoing costs versus perpetual licenses.
- Reports exist of confusing or buggy cancellation and billing flows, and occasional software instability or UI issues.
Documentation checklist
What to gather before contacting support
- Order receipt or invoice showing purchase date and amount.
- Account email address used to register the subscription.
- Subscription ID or order number (if available) and last four digits of payment method.
Evidence to support refund or dispute
- Screenshot of subscription status in your Topaz Account Page.
- Any correspondence with Topaz support related to billing or cancellations.
- Proof of cloud credits used or remaining, if applicable.
Common mistakes
Missing the refund window
Many customers miss the 7-day refund window after a web purchase and later assume a refund is possible. Check dates carefully.
If you need a refund, request it within 7 days and provide your receipt and account details.
Canceling on renewal day or wrong place
Canceling on the renewal day can sometimes only take effect for the next cycle, so users still get charged for the current period.
Attempting to cancel only through an app store when the subscription is managed on Topaz’ web account can also lead to confusion.
Comparative recap
Quick comparison
| Plan type | Billing | Key features | Approx. AED price |
|---|---|---|---|
| Photo AI (one-time) | One-time | Desktop app, 1 year updates | AED 731.86 |
| Gigapixel (one-time) | One-time | Desktop app, 1 year updates | AED 363.58 |
| Photo AI (monthly) | Monthly | Upgrades included, 2 seats | AED 128.54 / month |
| Topaz Studio Pro (monthly) | Monthly | All apps, Pro models, seat mgmt | AED 275.44 / month |
| Annual-commitment | Annual (12 months) | Typically lower effective rate but binding | Non-refundable during 12 months |
After cancelling
Follow-up actions
Save confirmation of cancellation and any support tickets or emails that confirm the date and status of the cancellation.
Monitor your payment method for any unexpected charges in the next billing cycle and keep documentation handy if you need to dispute a charge.
Helpful links and contact
- Managing Your Subscriptions (Topaz Docs)
- Refund Policy (Topaz Docs)
- Support email: support@topazlabs.com (use for cancellation assistance and escalation)
- Topaz Labs official website
Address
Corporate mailing address
Topaz Labs, 14285 Midway Rd Ste 125, Addison, TX 75001, United States.
Contact notes
For account-specific actions (cancellations, refunds), use the online Account Page or email support@topazlabs.com.
If you are in the UAE and believe your consumer rights are affected, retain all receipts and correspondence for any local complaints or legal steps.