cancellation Totalav: Easy Method

What is TotalAV

Overview

TotalAV is a subscription-based security suite offering antivirus protection, system cleanup tools, VPN, and password management for Windows, macOS, iOS and Android devices.

Primary uses

It is designed to detect and remove malware, improve device performance, and provide privacy tools such as ad blocking and a private VPN.

How to cancel TotalAV

Cancel via App Store (iOS)

• Open Settings on your iPhone or iPad.
• Tap your name → Subscriptions → TotalAV → Cancel Subscription.
• Apple handles the cancellation and any App Store refunds; TotalAV does not process App Store refunds.
• See Apple subscription help: Apple - manage subscriptions.

Cancel via Google Play (Android)

• Open the Google Play Store app and tap your profile icon.
• Go to Payments & subscriptions → Subscriptions → TotalAV → Cancel subscription.
• Google Play processes cancellations and refunds for Play purchases.
• See Google Play support: Google Play - cancel subscriptions.

Cancel web (direct purchase via TotalAV website)

• Log into your TotalAV Online Portal at https://www.totalav.com/.
• Open My Subscriptions or My Services and click Cancel Subscription to disable auto‑renewal.
• Service remains active until the end of the paid billing period.
• Official guidance: TotalAV - disable auto-renewal.

What happens when you cancel

Access after cancellation

When auto‑renewal is cancelled your subscription remains active until the current paid period ends.

You retain full functionality until expiry unless otherwise stated in a refund agreement.

Billing and renewal

Cancelling prevents future automatic charges at the next renewal date but does not automatically issue a refund.

If you purchased via App Store or Google Play, the respective store controls renewals and refunds.

Data and account

Your account information and any settings remain stored on TotalAV servers unless you request account deletion from support.

Contact TotalAV support if you need account closure or data removal after subscription expiry.

Will I get a refund?

Web purchases (annual / bi‑annual)

Annual or bi‑annual plans bought directly from TotalAV are generally eligible for a full refund if cancelled and requested within 30 days of the initial purchase or renewal.

• Request must be submitted within the 30‑day window to qualify for a full refund.

Web purchases (monthly / quarterly)

Monthly or quarterly plans purchased via the website are typically eligible for a full refund if requested within 14 days of initial purchase or renewal.

• Submit your refund request promptly; the 14‑day window applies to short‑term plans.

App Store / Google Play purchases

Refunds for purchases made via App Store or Google Play are handled by Apple or Google under their respective policies.

Contact the store directly for refund requests; TotalAV cannot issue refunds for those store purchases.

Official refund guidance (web): TotalAV - billing & refunds.

TotalAV plans and pricing

Summary

Exact AED pricing for the UAE is not listed publicly. Below are the verified plan names, typical USD prices and approximate AED conversions using an indicative rate (US$1 ≈ AED 3.67).

Note on local pricing

Taxes, local VAT and exchange rates may change final checkout amounts. Check the UAE checkout or App Store for exact AED prices.

Your consumer rights in United Arab Emirates

Legal protections

UAE consumers are protected by the UAE Consumer Protection Law (Federal Decree‑Law No. 24 of 2006 and its amendments), which requires clear information and fair contract terms.

The law supports refunds or remedies for defective or misrepresented services and unfair commercial practices.

Practical steps if problems arise

• First contact TotalAV support and request cancellation or refund per their published policy.
• If unresolved, consider filing a complaint with the UAE Consumer Protection authorities and keep copies of communications and receipts.

Customer experiences

Positive feedback

Users commonly praise easy installation, a user‑friendly interface, reliable malware detection, and low impact on system performance.

Many also highlight competitive pricing and useful cleanup features in reviews.

Negative feedback

Some customers report unexpected recurring charges for add‑ons, difficulties cancelling, and slow or unsatisfactory customer support responses.

App Store and Play purchases often require dealing with the store for refunds, which can add complexity to cancellation experiences.

Documentation checklist

Before you request cancellation

• Order confirmation or receipt (email) showing purchase date and plan type.
• Account email address and billing reference used for the purchase.

If requesting a refund or dispute

• Copies of correspondence with TotalAV support and any refund request tickets.
• Bank/credit card statements showing the charge(s) and dates for evidence.

Common mistakes

Not checking purchase channel

Buying via App Store or Google Play means the store manages billing and refunds; contacting TotalAV directly will not resolve store-managed refunds.

Missing the refund window

Delaying a refund request past the 14‑ or 30‑day policy window commonly disqualifies a full refund for web purchases.

Keep proof of the purchase date and submit refund requests promptly.

Comparative recap

Quick plan comparison

How to choose

Pick annual plans for multi‑device households to reduce per‑device costs; choose monthly only if you need short‑term protection on iOS via App Store.

After cancelling

Confirm cancellation

• Check your account portal or the App Store / Google Play subscription page to verify auto‑renewal is disabled.
• Retain confirmation emails or screenshots showing the cancellation.

Helpful official links

• TotalAV main site: https://www.totalav.com/
• Disable auto‑renewal (TotalAV help): TotalAV - disable auto-renewal
• Refund & billing help (TotalAV): TotalAV - billing & refunds

Address

Official company address

Total Security Ltd, 16-18 Barnes Wallis Road, Segensworth, Fareham, Hampshire, PO15 5TT, United Kingdom.

Need support?

Use the TotalAV help pages linked above to open a support ticket or find local contact options in your Online Portal.