Cancel TREND MICRO online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Trend Micro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Trend Micro: Easy Method
What is Trend Micro
Overview
Trend Micro is a subscription-based cybersecurity company that provides antivirus, internet security, privacy tools, and identity protection for home and business users.
The product family includes device antivirus, mobile security apps, VPNs, and identity monitoring with managed subscriptions and automatic renewal options.
Typical users
Trend Micro is used by individuals and families seeking device and online protection, and by small businesses requiring endpoint and email security.
Subscriptions are sold directly, through app stores, and via UAE retailers/resellers with regional pricing and support.
How to cancel Trend Micro
Cancel online (Trend Micro website)
- Go to Trend Micro Account and sign in.
- Open Manage Subscription → Cancel Subscription and complete the feedback form to confirm cancellation.
- Cancellation of auto-renewal on Trend Micro’s website is free; your subscription remains active until the end of the current billing period.
Cancel via app stores and in-app purchases
- For One Series products bought from the App Store, cancel via your App Store account settings under Subscriptions. See Apple help: Manage subscriptions on Apple.
- For iOS in‑app purchases, cancel in iOS Settings → Apple ID → Subscriptions (use the Apple support link above).
- For Google Play purchases, cancel in the Google Play Store → Subscriptions. See Google help: Cancel subscriptions on Google Play.
- For Microsoft Store purchases, manage or cancel via your Microsoft account or the Microsoft Store app. See Microsoft help: Manage subscriptions in Microsoft Store.
Other methods (resellers, phone, post)
- If you purchased from a UAE reseller or retailer, contact that seller for cancellation and refund processes.
- You can also contact Trend Micro Help Center or local support for assistance: Trend Micro Help Center.
- If required, send a cancellation letter by post to the UAE office address (see Address section) or contact local support by email/phone through official channels.
What happens when you cancel
Access and renewal
Cancelling auto-renewal does not cut your access immediately. Your subscription remains active until the end of the current billing period.
After the current period ends, automatic renewal stops and you will not be charged again unless you re-subscribe.
Data, settings and account
Your Trend Micro account and settings remain available for sign-in; product features tied to an active subscription will cease at the end of the period.
Backups, licenses, or identity data stored by the service may be retained per Trend Micro policies - check your account or the Help Center for data retention details.
Will I get a refund?
Trend Micro refund policy
Trend Micro offers a 30-day money-back guarantee for online purchases (shipping costs may be excluded where applicable).
Refund requests for purchases made directly are handled via Trend Micro’s Refund Request Page and can be tracked in the Case Management Portal.
Platform-specific exceptions
- In-app purchases must be refunded through the platform where they were purchased (Apple App Store, Google Play, Microsoft Store).
- Refunds are typically processed within 5 - 7 business days once approved, though processing time may vary by bank or platform.
Trend Micro plans and pricing
Official UAE prices (including VAT)
Below are representative prices collected for the UAE market from Trend Micro official channels and major UAE retailers.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Mobile Security - Monthly (App Store) | AED 10.99 | Monthly | Premium mobile security via app |
| Mobile Security - Yearly (App Store) | AED 112.99 | Annual | Premium mobile security via app |
| Mobile Security - 2 Years License (App Store) | AED 199.99 | 2 Years | Premium mobile security via app |
| Maximum Security - 1 Device for 12 Months (Terrabyt) | AED 152.00 | Annual | Antivirus for 1 device |
| Antivirus+ - 1 Device for 12 Months (Terrabyt) | AED 93.00 | Annual | Basic antivirus for 1 device |
| Maximum Security - 1 User for 2 Years (Carrefour UAE) | AED 63.79 | 2 Years | Multi-device protection; 1 user |
| Maximum Security - 1 User for 3 Years (Carrefour UAE) | AED 75.69 | 3 Years | Multi-device protection; 1 user |
| Internet Security - 5 Devices for 1 Year (Carrefour UAE) | AED 80.51 | Annual | Protection for up to 5 Windows devices |
| Trend Micro Maximum Security - 1 Device for 12 Months (Official Site) | AED 159.00 | Annual | Maximum Security for PC, Mac, Mobile |
| Maximum Security Plus - 2 - 4 Devices for 12 Months (Official Site) | AED 220.00 | Annual | Includes VPN and CleanerPro |
| Security Suite Pro - 3 - 6 Devices for 12 Months (Official Site) | AED 319.00 | Annual | Includes VPN/Wi‑Fi protection & identity theft protection |
| Security Suite Pro Plus - 3 - 6 Devices for 12 Months (Official Site) | AED 379.00 | Annual | Includes advanced anti‑scam, VPN, identity theft protection |
| ID Protection - Annual (Official Site) | AED 259.00 | Annual | Identity theft protection, password manager, dark‑web monitoring |
| VPN - 2 - 6 Devices for 12 Months (Official Site) | AED 159.00 | Annual | Secure VPN for public Wi‑Fi on multiple devices |
Notes
Prices were collected from Trend Micro official UAE shop, Apple App Store UAE, and reputable UAE retailers (Terrabyt & Carrefour). All prices include VAT where stated.
Retail promotions and reseller pricing may differ; check the seller or official Trend Micro UAE pages for current offers.
Your consumer rights in United Arab Emirates
Refund and cancellation window
Under Trend Micro policy, online purchases are eligible for a 30-day money-back guarantee from the date of purchase.
This company-specific guarantee is separate from any statutory rights you may have under UAE consumer protection laws.
Fees and processing
- Cancellation of auto-renewal on Trend Micro’s site is free - there are no cancellation fees for stopping auto-renewal.
- Refunds are generally processed within 5 - 7 business days after approval; platform refunds (Apple, Google, Microsoft) follow each platform’s timelines.
For formal advice or to escalate a dispute, contact the UAE Ministry of Economy Consumer Protection: UAE Ministry of Economy.
Customer experiences
Positive feedback
Many UAE users rate Trend Micro highly for ease of use, feature set, and value. Reviews note strong cybersecurity capabilities and features such as email security and dark‑web monitoring.
Capterra reports a solid overall rating and praise for AI features and effective protection tools.
Common complaints
Customer complaints on some review platforms cite issues with recurring billing after cancellation and difficulty reaching timely customer service.
Users on community forums have reported interface issues when cancelling auto‑renewal; if you encounter errors, capture screenshots and contact Trend Micro support or your app store for resolution.
Documentation checklist
Purchase & account records
- Order number or invoice (email receipt)
- Account email/Trend Micro Account ID
- App store transaction ID for in‑app purchases
Proofs for refunds and disputes
- Payment proof (bank/credit card statement showing the charge)
- Screenshots of subscription status, cancellation attempts, or error messages
- Case ID or confirmation from Trend Micro Help Center after you submit a refund request
Common mistakes
Cancelling the wrong account or device
Many users have multiple accounts or devices. Cancelling an account that is not the billed account can leave the paying subscription active.
Always verify the billing email and transaction ID before cancelling or requesting a refund.
Relying on store-level expectations for direct purchases
If you bought directly from Trend Micro’s site, attempting to request a refund from Apple/Google may delay resolution; platform purchases must be handled through the platform.
Conversely, platform in‑app purchases cannot be refunded directly by Trend Micro and must go through the App Store, Google Play, or Microsoft Store.
Comparative recap
Quick comparison
| Plan | Price (AED) | Best for |
|---|---|---|
| Trend Micro Maximum Security (Official) | AED 159.00 / year | Single-device users needing full protection for PC, Mac, and mobile |
| Mobile Security - Yearly (App Store) | AED 112.99 / year | Mobile-only protection for iOS/Android users |
| VPN - 2 - 6 Devices (Official) | AED 159.00 / year | Users wanting secure public Wi‑Fi and privacy on multiple devices |
Recommendation
Choose the purchase channel that matches your preferred refund path: buy on the official site for Trend Micro-managed refunds, or buy via the app store if you want platform-managed billing and refunds.
Keep receipts and account details handy to simplify cancellations and refund requests.
After cancelling
Things to check right after cancellation
- Confirm you have a cancellation confirmation email or a case ID from Trend Micro.
- Verify the subscription end date in your Trend Micro Account or the app store subscription panel.
- Monitor your bank or card statement for any refund or unexpected charges.
Helpful official links
- Trend Micro Help Center and support: https://success.trendmicro.com/
- Trend Micro Account login: https://account.trendmicro.com/
- Apple subscriptions help: https://support.apple.com/
- Google Play subscriptions help: https://support.google.com/
- Microsoft Store subscriptions help: https://support.microsoft.com/
Address
Local office
Unit 3301 Swiss Tower, Cluster Y
Jumeirah Lakes Towers P.O. Box 488075, Dubai, United Arab Emirates
Contact & mailing
For postal cancellations, send a signed cancellation letter with purchase details to the address above.
For support and refund requests, use the Trend Micro Help Center or contact the reseller from whom you purchased the subscription.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.