Cancel TURBOTAX online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Turbotax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation TurboTax: Easy Method
What is TurboTax
Overview
TurboTax is tax-preparation software from Intuit that helps individuals and businesses prepare and file tax returns using guided workflows and calculators.
It is offered as desktop downloads and as online/mobile subscriptions, with different purchase channels (Intuit website, app stores, and third-party retailers).
Key characteristics
Products include legacy desktop editions and current online/mobile services; pricing and support depend on the purchase channel and product type.
Cancellation and refund rules vary by channel (App Store, Google Play, Intuit account, or retailer).
How to cancel TurboTax
Cancel via Intuit account (online)
- Sign in to your Intuit or TurboTax account at turbotax.intuit.com.
- Go to Account settings or My Products > Subscriptions, locate the subscription and choose Cancel or Turn off auto‑renew.
- Follow on-screen prompts to confirm cancellation; keep confirmation screenshots or email for records.
Cancel via app stores, phone or mail
- App Store or Google Play purchases must be cancelled through the respective store; TurboTax cannot process these cancellations.
- Phone cancellation options (US numbers): 1-800-446-8848 or 1-800-4-INTUIT - expect US-based support procedures.
- If required, you can also send mail to TurboTax/Intuit at the corporate address to request cancellation or dispute charges.
What happens when you cancel
Access and service
After cancelling, access typically continues until the end of the paid term; you will not be billed for future renewal if cancellation took effect before auto‑renewal.
For accounts cancelled before auto‑renewal, access to current-year features may remain until the subscription expiration date.
Billing and data
Cancelling prevents future charges but does not guarantee refunds unless covered by specific refund policies.
Your account data, filings and downloaded copies generally remain accessible per Intuit’s data retention policies; export or save important files before losing access.
Will I get a refund?
General refund rules
Refund eligibility depends on the product type and purchase channel. Policies differ between desktop downloads, online/mobile purchases, and app‑store transactions.
Intuit’s U.S.-based terms and app-store policies typically govern refunds; UAE consumers should review both sets of terms.
Key exceptions and conditions
- TurboTax Desktop (download or retail): eligible for a 60‑day money‑back satisfaction guarantee if purchased directly from Intuit or authorized retailers.
- TurboTax Online or Mobile: once payment is made - even if you haven’t filed - the product is considered used and is generally non‑refundable, except in limited cases (wrong state selected, duplicate charges, or irreparable defect before the filing deadline).
- App Store purchases: refunds must be requested through Apple or Google Play; Intuit does not process app‑store refunds.
- Online purchases made via retailers: these are non‑refundable and are not covered by Intuit’s 60‑day guarantee.
TurboTax plans and pricing
Legacy pricing (verified)
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| TurboTax Premier 2014 (Federal + State + E-File) | AED 135.00 | One-time download | Older desktop version; includes federal + state + e-file capabilities |
| TurboTax Home & Business + State 2019 (Mac Download) | AED 529.00 | One-time download | Legacy Mac version; includes home & business and state filing capabilities |
Pricing notes
These prices reflect legacy versions sold by a UAE retailer (Whizz.ae). No current TurboTax subscription or App Store pricing in AED for 2024/2025 could be identified.
For current plans, features, and official pricing, check Intuit’s site or the relevant app store where you purchased the product.
Your consumer rights in United Arab Emirates
Legal framework
UAE consumers are protected by laws such as UAE Federal Law No. 15 of 2020 on Consumer Protection, which requires clear information and fair contract terms.
Digital services must not mislead users or withhold refunds where local law requires remedies for defective services.
Practical steps and recourse
- Review the product terms you agreed to (Intuit terms and any app‑store terms) to understand applicable jurisdiction and refund rules.
- If the vendor does not honor rights, you can use app store dispute mechanisms (Apple or Google), or file a complaint with UAE consumer protection authorities; see official guidance at u.ae - Consumer Protection.
Customer experiences
Positive feedback
Some UAE reviewers praise TurboTax Business for being intuitive, easy to navigate, and helpful for making tax preparation less stressful.
Capterra UAE ratings show high ease of use and positive likelihood to recommend among certain users.
Negative feedback
- Complaints include poor chat support and difficulty reaching human agents.
- Reports exist of deceptive customer support, software glitches, unexpected fees, and issues leading to incorrect filings on global review sites like Trustpilot.
Documentation checklist
Account and purchase records
- Account email and username used to purchase or subscribe.
- Order number, receipt, or transaction ID (from Intuit, Apple, or Google Play).
Evidence and communication
- Screenshot(s) of subscription page, billing date, and any auto‑renew notices.
- Copies of emails, chat transcripts, or phone call dates and reference numbers.
Common mistakes
Billing and refund misunderstandings
Purchasers often assume all purchases are refundable; in reality, online/mobile purchases are usually non‑refundable once paid unless specific exceptions apply.
Expecting Intuit to refund app‑store purchases is a common error - those refunds must go through Apple or Google Play.
Cancellation process errors
Attempting to cancel via the wrong channel (e.g., contacting TurboTax for an app‑store purchase) can delay resolution.
Missing the auto‑renewal window (for products with annual auto‑renew) leads to the next year’s charge; set calendar reminders to cancel before renewal dates.
Comparative recap
Quick comparison
| Channel | Can you cancel via TurboTax? | Refund likely? | Notes |
|---|---|---|---|
| App Store or Google Play | No - cancel through the app store | Refund via app store only (subject to store policy) | TurboTax cannot process app‑store cancellations or refunds |
| Web / Intuit account (Online) | Yes - cancel in your Intuit account | Typically no refund for partial periods; check exceptions | Cancellation stops future renewals but usually not prorated refunds |
| TurboTax Advantage subscription | Yes - cancel via Intuit Account before auto‑renewal | No refund for current year if services already received | Cancel prior to early-November auto‑renewal to avoid next charge |
| TurboTax Desktop (download/retail) | Contact seller or Intuit (if purchased directly) | Eligible for 60‑day money‑back if purchased directly or from authorized retailers | Desktop purchases have a satisfaction guarantee window |
| Online purchased via retailers | Depends on retailer’s policy | Generally non‑refundable and not covered by Intuit’s 60‑day guarantee | Check the retailer’s refund/return terms |
After cancelling
What to check immediately
- Confirm cancellation by saving on‑screen confirmation or cancellation email from Intuit or the app store.
- Verify last billing date and export any needed tax files or receipts before access ends.
Helpful links and next steps
- TurboTax main site: turbotax.intuit.com
- TurboTax support and contact: turbotax.intuit.com/support
- Request Apple refunds: Apple report a problem
- Request Google Play refunds: Google Play refund policies
Address
Corporate address
TurboTax, Intuit Inc., 2800 E Commerce Center Place, Tucson, AZ 85706.
Contact notes
Phone support (US): 1-800-446-8848 or 1-800-4-INTUIT. Use these contacts for account and billing support, noting support procedures are US-based.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.