Cancel VIDEOSCRIBE online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Videoscribe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Videoscribe: Easy Method
What is VideoScribe
Overview
VideoScribe is a subscription-based SaaS tool for creating whiteboard-style animations and explainer videos quickly. It provides a large library of assets, templates, and support for importing SVGs to build professional-looking videos.
Main uses
Users typically employ VideoScribe for marketing, training, and presentations where animated hand-drawn visuals improve engagement. The product is accessed via desktop software and tied to a user account for subscription management.
How to cancel VideoScribe
Cancel via website (recommended)
- Log into your VideoScribe account on the official site.
- Go to the "Subscriptions" section of your account settings.
- Select "Cancel subscription" and confirm by clicking "Yes, continue to cancel".
- You will receive an email confirmation and keep access until the end of the paid period.
- Cancel at least three business days before your next payment to avoid renewal.
Cancel via app stores
- If you subscribed through Apple App Store (iOS) or Google Play, you must cancel through that platform.
- Contacting VideoScribe directly will not cancel app-store subscriptions; follow Apple or Google Play subscription steps instead.
Contacting support
- If you have trouble cancelling online, contact VideoScribe Customer Success by email: hello@sparkol.com.
- Refer to the official cancellation help page for step-by-step guidance: Cancel your subscription - VideoScribe Help.
What happens when you cancel
Access after cancellation
After you cancel, you retain full access to VideoScribe until the end of the paid period you already paid for. Your subscription will not renew after that date.
Billing and renewals
Cancellations stop future billing but do not typically produce a pro rata refund for the remaining period. To avoid an unwanted renewal, cancel at least three business days before the next charge.
Account and data
Your account, projects and uploaded assets remain associated with your account. If you later re-subscribe, your content is usually available again under the same account.
Will I get a refund?
Standard refund policy
VideoScribe provides a 7-day free trial that requires no payment during the trial period. After a paid subscription is taken, payments (monthly or annual) are generally non-refundable.
Exceptions and exceptional circumstances
- Refunds are considered only in exceptional cases, such as unresolved technical defects that prevent use of the service.
- Refund requests are evaluated on a case-by-case basis by VideoScribe support; not all requests will be approved.
- Official refund guidance is available here: Refund of VideoScribe subscription payments.
VideoScribe plans and pricing
Available plans
Official AED pricing is not published by VideoScribe; the following are approximate conversions from USD to AED.
Pricing notes
Prices below are converted using an approximate exchange rate and are for guidance only. Official billing may appear in USD depending on how you subscribe.
| Plan | Price (AED) | Billing period | Key features |
|---|---|---|---|
| Monthly | AED 154.14 | Monthly | Full access to VideoScribe (all features); cancel any time |
| Annual | AED 660.60 | Annual (≈ AED 55.05/month) | Full access with annual billing; lower effective monthly cost |
Your consumer rights in United Arab Emirates
Applicable laws
Digital services in the UAE are subject to Federal Law No. 15 of 2020 on Consumer Protection. This law gives consumers rights to remedies if services are defective or not as advertised.
Recent digital transaction rules
Federal Decree-Law No. 14 of 2023 reinforces requirements for clear, transparent terms for digital transactions and provides consumer remedies when services differ from descriptions.
How to enforce rights
- In Dubai, the Commercial Compliance and Consumer Protection Authority enforces consumer rights; national authorities also accept complaints.
- For national assistance, you can contact the Ministry of Economy call centre at 800 1222 to file a complaint or get guidance.
- Sellers cannot lawfully display a "No Refund" policy that contradicts statutory consumer rights under UAE law.
Customer experiences
Positive feedback
Many users praise VideoScribe for its speed, ease of use, and the breadth of its asset library. The ability to import custom SVGs and produce polished animations is frequently highlighted.
Negative feedback
Some customers dislike the subscription-only model and would prefer a perpetual-license option. Others have reported slow or unsatisfactory responses from customer service, particularly around refund requests.
Documentation checklist
What to gather before cancelling
- Account email and username used to subscribe to VideoScribe.
- Proof of purchase: billing statement, order confirmation, or receipt.
- If relevant, screenshots or error logs demonstrating technical issues.
What to include in a support request
- Clear subject line (e.g., "Subscription cancellation and refund request").
- Account details, subscription plan, date of purchase, and the action you want (cancel and/or refund).
- Any supporting evidence for refunds, such as failed functionality or correspondence showing unresolved issues.
Common mistakes
Cancelling on the wrong platform
A frequent mistake is attempting to cancel an App Store or Google Play subscription through the VideoScribe website. App-store subscriptions must be managed through Apple or Google.
Missing the cancellation window
Another common error is not cancelling early enough. To prevent an unwanted renewal, cancel at least three business days before the next billing date.
Comparative recap
Quick plan comparison
| Plan | Approx. Price (AED) | Billing | Cancel any time | Best for |
|---|---|---|---|---|
| Monthly | AED 154.14 | Monthly billing | Yes | Short-term projects or trials |
| Annual | AED 660.60 | Annual billing (≈ AED 55.05/month) | Yes (billed annually) | Regular users who want lower annual cost |
Which to choose
Choose monthly if you need flexibility or are evaluating the tool briefly. Choose annual if you expect regular use and want to reduce the effective monthly cost.
After cancelling
Confirmations and follow-up
After you cancel via the website you will receive an email confirmation. Keep this confirmation in case you need to reference the cancellation later.
Helpful links and next steps
- VideoScribe help - cancellation instructions: Cancel your subscription
- VideoScribe help - refund policy: Refund of subscription payments
- If you cannot resolve the issue with VideoScribe support, you can contact UAE consumer authorities (call 800 1222) for guidance on filing a complaint.
Address
Company address
VideoScribe / Sparkol (registered contact): 2 Redcliffe Way, BS1 6NL, Bristol, United Kingdom.
Local notes
For account or billing issues relevant to UAE residents, start with the VideoScribe help pages and support email; escalate to local consumer authorities if statutory rights are affected.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.