cancellation Videoscribe: Easy Method

What is VideoScribe

Overview

VideoScribe is a subscription-based SaaS tool for creating whiteboard-style animations and explainer videos quickly. It provides a large library of assets, templates, and support for importing SVGs to build professional-looking videos.

Main uses

Users typically employ VideoScribe for marketing, training, and presentations where animated hand-drawn visuals improve engagement. The product is accessed via desktop software and tied to a user account for subscription management.

How to cancel VideoScribe

Cancel via website (recommended)

• Log into your VideoScribe account on the official site.
• Go to the "Subscriptions" section of your account settings.
• Select "Cancel subscription" and confirm by clicking "Yes, continue to cancel".
• You will receive an email confirmation and keep access until the end of the paid period.
• Cancel at least three business days before your next payment to avoid renewal.

Cancel via app stores

• If you subscribed through Apple App Store (iOS) or Google Play, you must cancel through that platform.
• Contacting VideoScribe directly will not cancel app-store subscriptions; follow Apple or Google Play subscription steps instead.

Contacting support

• If you have trouble cancelling online, contact VideoScribe Customer Success by email: [email protected].
• Refer to the official cancellation help page for step-by-step guidance: Cancel your subscription - VideoScribe Help.

What happens when you cancel

Access after cancellation

After you cancel, you retain full access to VideoScribe until the end of the paid period you already paid for. Your subscription will not renew after that date.

Billing and renewals

Cancellations stop future billing but do not typically produce a pro rata refund for the remaining period. To avoid an unwanted renewal, cancel at least three business days before the next charge.

Account and data

Your account, projects and uploaded assets remain associated with your account. If you later re-subscribe, your content is usually available again under the same account.

Will I get a refund?

Standard refund policy

VideoScribe provides a 7-day free trial that requires no payment during the trial period. After a paid subscription is taken, payments (monthly or annual) are generally non-refundable.

Exceptions and exceptional circumstances

• Refunds are considered only in exceptional cases, such as unresolved technical defects that prevent use of the service.
• Refund requests are evaluated on a case-by-case basis by VideoScribe support; not all requests will be approved.
• Official refund guidance is available here: Refund of VideoScribe subscription payments.

VideoScribe plans and pricing

Available plans

Official AED pricing is not published by VideoScribe; the following are approximate conversions from USD to AED.

Pricing notes

Prices below are converted using an approximate exchange rate and are for guidance only. Official billing may appear in USD depending on how you subscribe.

Your consumer rights in United Arab Emirates

Applicable laws

Digital services in the UAE are subject to Federal Law No. 15 of 2020 on Consumer Protection. This law gives consumers rights to remedies if services are defective or not as advertised.

Recent digital transaction rules

Federal Decree-Law No. 14 of 2023 reinforces requirements for clear, transparent terms for digital transactions and provides consumer remedies when services differ from descriptions.

How to enforce rights

• In Dubai, the Commercial Compliance and Consumer Protection Authority enforces consumer rights; national authorities also accept complaints.
• For national assistance, you can contact the Ministry of Economy call centre at 800 1222 to file a complaint or get guidance.
• Sellers cannot lawfully display a "No Refund" policy that contradicts statutory consumer rights under UAE law.

Customer experiences

Positive feedback

Many users praise VideoScribe for its speed, ease of use, and the breadth of its asset library. The ability to import custom SVGs and produce polished animations is frequently highlighted.

Negative feedback

Some customers dislike the subscription-only model and would prefer a perpetual-license option. Others have reported slow or unsatisfactory responses from customer service, particularly around refund requests.

Documentation checklist

What to gather before cancelling

• Account email and username used to subscribe to VideoScribe.
• Proof of purchase: billing statement, order confirmation, or receipt.
• If relevant, screenshots or error logs demonstrating technical issues.

What to include in a support request

• Clear subject line (e.g., "Subscription cancellation and refund request").
• Account details, subscription plan, date of purchase, and the action you want (cancel and/or refund).
• Any supporting evidence for refunds, such as failed functionality or correspondence showing unresolved issues.

Common mistakes

Cancelling on the wrong platform

A frequent mistake is attempting to cancel an App Store or Google Play subscription through the VideoScribe website. App-store subscriptions must be managed through Apple or Google.

Missing the cancellation window

Another common error is not cancelling early enough. To prevent an unwanted renewal, cancel at least three business days before the next billing date.

Comparative recap

Quick plan comparison

Which to choose

Choose monthly if you need flexibility or are evaluating the tool briefly. Choose annual if you expect regular use and want to reduce the effective monthly cost.

After cancelling

Confirmations and follow-up

After you cancel via the website you will receive an email confirmation. Keep this confirmation in case you need to reference the cancellation later.

Helpful links and next steps

• VideoScribe help - cancellation instructions: Cancel your subscription
• VideoScribe help - refund policy: Refund of subscription payments
• If you cannot resolve the issue with VideoScribe support, you can contact UAE consumer authorities (call 800 1222) for guidance on filing a complaint.

Address

Company address

VideoScribe / Sparkol (registered contact): 2 Redcliffe Way, BS1 6NL, Bristol, United Kingdom.

Local notes

For account or billing issues relevant to UAE residents, start with the VideoScribe help pages and support email; escalate to local consumer authorities if statutory rights are affected.