Cancellation Videoscribe: Easy Method

What is Videoscribe

VideoScribe is a whiteboard-style animation tool developed by Sparkol that lets users create hand-drawn animated videos quickly using a library of images, text and templates. It is commonly used for marketing, training and educational videos and is available as a desktop and cloud-based/web subscription.

The product is sold and supported by Sparkol Limited. Subscriptions are typically billed on a recurring basis (annual being the common option for web purchases); Canadian subscribers commonly pay the converted USD annual price plus any applicable taxes.

How to cancel Videoscribe

Cancellation options depend on how you purchased the subscription (direct via VideoScribe/Sparkol website, through an app store, or via a reseller). Start by checking your account and purchase receipt to confirm the payment channel and renewal date. If you need proof of receipt, or if online cancellation does not complete, use a tracked postal method for formal notice.

• Check how you subscribed and gather your receipt/order ID and the email used for the account.
• Sign in at your VideoScribe account (web) and look for a Billing, Subscriptions or Account > Manage subscription area; if present, choose the option to cancel or turn off auto‑renewal and save any confirmation screenshot.
• If you cannot cancel in your online account, open the VideoScribe support/contact page and submit a cancellation request through their support form; keep the support ticket number or confirmation email.
• If online support does not resolve the cancellation or you want a formal written instruction, send a signed postal letter requesting cancellation and cessation of renewals to Sparkol Limited at the address below. Use a tracked, return‑receipt method so you can confirm delivery and keep a copy of the letter and tracking information.

What happens when you cancel

In most subscription services, cancelling stops automatic renewal but does not immediately remove access; you typically retain full access until the end of the paid billing period. After the paid period expires you will lose subscriber-only features unless you re-subscribe.

If you cancel via support or by letter, expect an acknowledgment from the company; if you do not receive confirmation within a reasonable time, follow up and retain proof of your cancellation attempt (screenshots, ticket numbers, tracked mail receipt).

Will I get a refund?

Refunds are not guaranteed and depend on the terms that applied to your purchase and the payment channel used. Annual pre‑paid subscriptions are commonly non‑refundable once the term has started, though exceptions are sometimes made in specific circumstances (technical failure, duplicate charges, or within any statutory cooling‑off period where applicable).

If you purchased through a third-party platform (Apple App Store, Google Play, or a reseller), refunds and cancellations follow that platform’s policy and must be handled through them. For disputed or unauthorized charges you may also be able to raise a chargeback with your payment provider or card issuer after attempting to resolve the matter with VideoScribe/Sparkol.

Videoscribe plans and pricing

Your consumer rights in Canada

Canadian consumer protection is largely provincial, but you generally have the right to clear information before purchase, to remedies for defective or misrepresented services, and in some cases a statutory right to cancel certain contracts. Digital subscription cancellations and refunds depend on the contract terms and applicable provincial consumer protection laws.

If you believe a business has breached its obligations (misleading pricing, failure to provide the service, or improper charges), start by contacting the supplier directly and keeping written records; if unresolved you can contact your provincial consumer protection office or consider a complaint to the Better Business Bureau or a dispute with your card issuer. For general federal guidance see the Government of Canada consumer information pages.

Customer experiences

User reports are mixed: many customers successfully cancel via their online VideoScribe account or receive prompt support replies, while others report delays or needing to use direct support tickets. A smaller number of users have required formal postal notification to get a clear written confirmation. Canadian subscribers frequently note that final charged amounts reflect currency conversion and tax, which can vary with payment method.

Documentation checklist

• Account email and username used for the subscription
• Order number, invoice or receipt showing the purchase date and transaction amount
• Payment method details (last four digits of card, payment provider)
• Screenshot of subscription status or billing page from your VideoScribe account
• Copies of any support requests, ticket numbers, replies, and tracked postal proof (tracking number and delivery receipt)

Common mistakes

Common mistakes include trying to cancel the wrong subscription (for example cancelling the desktop app when the web subscription was billed through the website or vice versa), assuming cancellation is instant rather than stopping auto‑renewal, and failing to keep confirmation. Another frequent error is sending an untracked or unsigned postal letter and later being unable to prove delivery. Also remember that purchases made through Apple or Google stores must be handled through those platforms, not directly with the vendor.

Comparative recap

After cancelling

After you cancel, keep copies of all confirmation messages and check your bank or card statements to ensure the subscription does not renew. Download and back up any VideoScribe projects or assets you need before the subscription expiry date if access will be lost afterward. If you encounter unexpected charges after cancellation, contact your card issuer and provide the cancellation evidence.

Helpful pages: VideoScribe support and contact pages, the VideoScribe terms and conditions, and general Canadian consumer protection guidance. If you need to escalate, use your provincial consumer protection office or the payment provider’s dispute resolution process.

VideoScribe support (general): https://www.videoscribe.co

Government of Canada consumer information: https://www.canada.ca/en/services/business/consumer-protection.html

Address

Sparkol Limited, 2 Redcliffe Way, Bristol, BS1 6NL, United Kingdom