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cancellation Clipmyhorse.Tv: Easy Method
What is ClipMyHorse.TV
Service overview
ClipMyHorse.TV is a subscription-based streaming service focused on equestrian sports, offering live broadcasts, replays and event highlights worldwide.
Where it operates
The service operates from Germany and publishes its terms and help resources on official ClipMyHorse.TV pages linked below.
How to cancel ClipMyHorse.TV
Cancel online via your account
- Log in at the ClipMyHorse.TV website.
- Go to "My Account" > "Membership" and click the cancellation button if available.
- Wait for a confirmation email - cancellation is not completed until you receive it.
- Official help article: How and when can I terminate my contract?
Cancel by email
- Send an email to [email protected] from the account email.
- Include your full name, account email, order or invoice number and a short statement that you wish to cancel the subscription.
- Keep the support reply/confirmation email as proof of cancellation.
What happens when you cancel
Access after cancellation
For paid subscriptions, cancellation normally takes effect at the end of the current billing term, and you retain access until that date.
Auto-renewal and data
Premium subscriptions auto-renew unless cancelled. ClipMyHorse.TV stores account details per its terms; review the terms for data handling or contact support for deletion requests.
Will I get a refund?
Right of withdrawal (14 days)
As a consumer, you generally have a 14-day statutory right to withdraw from the contract after purchase.
If you validly withdraw within 14 days, ClipMyHorse.TV must refund payments within 14 days of receiving the withdrawal notice.
Pro-rata and exceptions
- According to the terms, unused prepaid fees are refunded on a pro‑rata basis for mid‑term cancellations of premium subscriptions.
- Some terms mention special handling for passes (e.g., Badminton); check the terms or contact support to confirm whether a specific pass is eligible for a pro‑rata refund.
- If you explicitly consented to start the digital service immediately and acknowledged loss of withdrawal rights, the 14‑day right may not apply.
ClipMyHorse.TV plans and pricing
Pricing overview
No official United Arab Emirates (AED) pricing was found for 2024/2025; published rates are in euros on the official site.
How to confirm local price
During signup in the UAE the site may show a converted AED amount or charge in EUR with your bank’s conversion applied.
| Plan | Price (UAE / AED) | Notes |
|---|---|---|
| Standard / Premium | Contact for pricing | Official rates published in EUR; check your checkout or contact support for AED conversion. |
| Event Pass / Badminton Pass | Contact for pricing | Pass pricing and refund rules may differ; confirm before purchase. |
Your consumer rights in United Arab Emirates
Local consumer protection
UAE consumer protection law may provide additional rights beyond the service terms; these rights can include dispute resolution and refund mechanisms.
Where to get help
- For UAE government guidance see the Ministry of Economy consumer protection pages: https://www.moec.gov.ae.
- If you believe your rights are breached, you can file a complaint with UAE consumer authorities following their procedures.
Customer experiences
Positive feedback
Some users praise the content library, the ability to search by horse/rider and the convenience of on‑demand replays.
Responsive customer service has been reported in some cases for simple account updates.
Negative feedback
Many customers report difficulty cancelling, unexpected auto‑renewals and, in some cases, continued billing despite following cancellation steps.
Other common complaints include price increases, buffering or streaming quality issues, and app/navigation problems.
Documentation checklist
Required items to cancel
- Account email and username
- Order number, invoice or subscription ID (if available)
- Clear cancellation statement and preferred contact email
Useful supporting items
- Copies/screenshots of billing or renewal notices
- Confirmation emails from previous communications with support
- Payment receipts showing the charged amount and date
Common mistakes
Missing confirmation
Users sometimes assume cancellation is complete without receiving the required confirmation email. Without that confirmation the company may continue to charge.
Using the wrong email or account
Sending a cancellation request from an email address not linked to the ClipMyHorse.TV account is a frequent error and can delay or prevent processing.
Comparative recap
Quick comparison table
| Topic | How ClipMyHorse.TV handles it | What you should do |
|---|---|---|
| Cancellation method | Via account "Membership" button or support email | Cancel through your account and keep confirmation email |
| Refunds | 14‑day withdrawal and possible pro‑rata refunds | Request withdrawal within 14 days or ask for pro‑rata refund with details |
| Pricing | Officially published in EUR; AED conversion may apply | Check checkout currency and bank conversion; ask support for clarity |
| Support | Email [email protected]; response times vary | Keep copies of all communications and follow up if no confirmation |
After cancelling
What to expect
Retain access until the end of your paid period unless you successfully exercise a withdrawal or negotiate a refund.
Helpful links and next steps
- Terms and conditions: ClipMyHorse.TV Terms
- Cancellation help article: How and when can I terminate my contract?
- Contact support: [email protected]
Address
Company address
ClipMyHorse.TV Operations GmbH
Wandersmannstraße 68, 65205 Wiesbaden, Germany
Contact note
If you need formal written correspondence for a dispute or refund, send it to the company address above and keep proof of delivery.
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Written by Zayed Al Mansouri
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.