Cancel Clipmyhorse.Tv: Easy Method

What is Clipmyhorse.Tv

Service overview

Clipmyhorse.Tv is a streaming platform focused on equestrian sports, offering live events, replays and subscription passes for users worldwide.

The service is provided by ClipMyHorse.TV Operations GmbH and includes various subscription types and event passes accessed via web and apps.

Who it is for

The platform targets riders, fans, event organisers and professionals who need live coverage and archived videos of equestrian competitions.

Subscriptions may be billed directly by Clipmyhorse.Tv or via app stores depending on how the user signed up.

How to cancel Clipmyhorse.Tv

Cancel via website (recommended)

• Log in to your Clipmyhorse.Tv account on the website.
• Go to "Membership" or "Account" in your profile.
• Click "Cancel contract here" and follow on-screen prompts to complete cancellation before the renewal moment.
• Wait for the confirmation email - without that email your cancellation is not completed.

Cancel by email and via app stores

• You may cancel by sending an email to [email protected] as outlined in the Terms.
• If you subscribed through the App Store or Google Play, cancellation often must be done through those platforms according to their policies; Clipmyhorse.Tv’s public help pages do not provide specific steps for app-store cancellations.

What happens when you cancel

Access after cancellation

Access usually continues until the end of the paid period unless the Terms state otherwise.

If you cancel before renewal, you retain access for the time you already paid for; you will not be billed at the next renewal.

Confirmation and data

You must receive a confirmation email for the cancellation to be completed; keep that email as your record.

Account data and viewing history remain subject to the provider’s privacy and data-retention policies in the Terms.

Will I get a refund?

Right of withdrawal (14 days)

Clipmyhorse.Tv’s Terms provide a 14-day right of withdrawal from the conclusion of the contract.

If you exercise this right, the company must reimburse all payments without undue delay and within 14 days of receiving the withdrawal notice.

Pro‑rata refunds and exceptions

• For Premium and Badminton Pass subscriptions: if cancelled after the initial contract term, prepaid usage fees will be refunded on a pro‑rata basis.
• Refund availability and timing depend on how you paid (direct billing vs. App Store/Google Play may have different rules).
• Always request refunds in writing and retain the confirmation email as proof.

Clipmyhorse.Tv plans and pricing

Pricing availability

Exact New Zealand dollar pricing is not publicly available on verified sources.

For current local pricing please check the sign-up flow or contact support.

Summary table

Your consumer rights in New Zealand

Company-stated withdrawal right

Clipmyhorse.Tv states a 14-day right of withdrawal; this is applied per their Terms and must be exercised within the stated period.

Refunds following a valid withdrawal must be processed without undue delay and within 14 days of notice receipt.

General New Zealand protections

New Zealand consumers also have protections under local consumer laws and can seek advice from consumer protection agencies if you suspect unfair business practices.

If you have trouble enforcing your rights (for example, missing confirmation emails or unexpected billing) consider contacting local consumer authorities for guidance.

Customer experiences

Positive feedback

Some customers report responsive and efficient customer service for account updates and support requests.

Positive experiences typically note helpful staff and straightforward issue resolution.

Common complaints

Reported problems include unexpected full-year billing, difficulty cancelling or removing payment methods, and slow follow-up on cancellation requests.

There are also reports of streaming issues such as buffering, jerky video and app instability for some users.

Documentation checklist

What to prepare before you cancel

• Account email and username used for the subscription.
• Proof of payment (last transaction receipt or card statement).
• Contract start date or subscription activation date.
• Details about the subscription type (Premium, Badminton Pass, annual, etc.).

What to keep after cancelling

• Cancellation confirmation email from Clipmyhorse.Tv.
• Any reply from support if you cancelled by email.
• Records of refund confirmation or repayment details if applicable.

Common mistakes

Not getting or keeping the confirmation email

Many users assume cancellation is complete without saving the confirmation email. Without it, the company may not recognise your cancellation.

Always download or forward the confirmation email to a secure location after cancelling.

Missing the renewal moment or wrong cancellation channel

Cancelling after the renewal moment often results in another billing cycle; cancelling through the wrong channel (website vs app store) can leave the subscription active.

If you signed up via an app store, cancel in that store and confirm with Clipmyhorse.Tv support if needed.

Comparative recap

Quick comparison

After cancelling

Follow-up steps

Save your cancellation confirmation and monitor your payment method for any unexpected charges after the cancellation date.

If you expect a refund, allow the stated processing time and follow up in writing if it is delayed.

Helpful links and contact

Official site: clipmyhorse.tv

Support email: [email protected]

Address

Company address

ClipMyHorse.TV Operations GmbH

Wandersmannstraße 68, 65205 Wiesbaden, Germany

Notes

For New Zealand customers there is no separate local postal address; use the support email or the website for cancellations and queries.