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cancellation Hoichoi: Easy Method
What is Hoichoi
Service overview
Hoichoi is a subscription streaming service focused on Bengali language content, offering movies, web series and original productions. It targets global Bengali audiences with a mix of classic titles and new releases.
Availability in the UAE
Hoichoi is available in the United Arab Emirates through its website and mobile apps on Android and iOS. Subscriptions may be managed directly or through the respective app stores depending on how you subscribed.
How to cancel Hoichoi
Cancel via Hoichoi website (direct/web)
- Write an email to [email protected] requesting cancellation and include your account details and reason for cancelling.
- Your subscription remains active until the end of the current billing period; cancellation via email does not automatically refund any payments.
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile → Payments & subscriptions → Subscriptions → select Hoichoi → Cancel subscription.
- Turning off auto‑renewal stops future charges; you keep access until the period end and no refund is issued.
Cancel via App Store (iOS)
- On iPhone/iPad open Settings → tap your name (Apple ID) → Subscriptions → select Hoichoi → Cancel subscription.
- Cancellation prevents renewals but does not automatically generate refunds; service continues until the billing period expires.
What happens when you cancel
Access and billing
After cancellation, you retain access to Hoichoi content until the end of your current paid billing cycle. The subscription will not auto‑renew after that date.
Account data and library
Your account, watch history and preferences typically remain on Hoichoi unless you request account deletion. Downloads and offline content will stop working once the subscription expires.
Will I get a refund?
Hoichoi refund policy
Hoichoi states that subscriptions are non‑refundable. Cancellation does not trigger a refund and unused portions are generally not reimbursed.
Possible exceptions and practical notes
- If a purchase error or double charge occurs, contact Hoichoi support with transaction evidence to request an investigation.
- Where the service is demonstrably defective (unplayable content, major outages), UAE consumer law may provide remedies; see the consumer rights section below.
Hoichoi plans and pricing
Pricing availability
No publicly verified Hoichoi subscription prices for AED (UAE) for 2024/2025 were found in the available data.
How to get current prices
Check the Hoichoi app on your device or the app store entry during signup for live pricing in AED, or contact Hoichoi support for confirmation.
| Plan | Price (AED) |
|---|---|
| Contact for pricing | Contact for pricing |
Your consumer rights in United Arab Emirates
Relevant UAE law
Under UAE Federal Law No. 15 of 2020 on Consumer Protection, consumers have rights related to defective or mis‑described goods and services. Remedies can include cancellation and refunds for defective digital services within a reasonable time.
How this applies to Hoichoi
- Hoichoi’s stated no‑refund policy may not override statutory rights if the service is defective or materially misrepresented.
- For lawful, functioning digital subscriptions, a statutory cooling‑off right for digital content may not automatically apply; check specifics with UAE authorities if in doubt.
Customer experiences
Positive highlights
Users praise Hoichoi for a rich catalogue of Bengali films, original series, and generally good streaming quality in some regions. Easy casting to TVs is appreciated by many viewers.
Common complaints
Frequent issues reported include connection errors, poor smart TV app stability, difficulty managing subscriptions in‑app, and limited direct customer support channels.
Documentation checklist
What to include when contacting support
- Your Hoichoi account email or username used for the subscription.
- Transaction details: payment date, amount, and payment method or receipt.
- Clear request statement: “Please cancel my subscription” and preferred outcome (cancellation only, or dispute/refund request).
Additional evidence for refund claims
- Screenshots or recordings showing service defects, error messages, or failed streams.
- Any correspondence with Hoichoi support and timestamps.
Common mistakes
Assuming email cancellation is instant
Many users expect immediate account deactivation after emailing support. In practice, cancellation is processed but access remains until the billing period ends; refunds are not automatic.
Not checking how you subscribed
If you subscribed via Google Play or the App Store, cancelling on Hoichoi’s website will not stop automatic renewals from the store. Always cancel through the store used for payment.
Missing transaction evidence
When requesting refunds or disputing charges, failing to provide receipts or transaction IDs delays resolution. Keep payment confirmations until the issue is closed.
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Refund | Access after cancel |
|---|---|---|---|
| Hoichoi Website (Direct/Web) | Email [email protected] with cancellation request | No refunds (per Hoichoi policy) | Access remains until billing period end |
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → Hoichoi → Cancel | No refunds; turning off auto‑renewal prevents future charges | Access remains until billing period end |
| App Store (iOS) | Settings → Apple ID → Subscriptions → Hoichoi → Cancel | No refunds; same conditions as other platforms | Access remains until billing period end |
After cancelling
Follow-up steps
Save a copy of your cancellation email or confirmation from the app store and monitor your bank/card statements for unexpected renewals. Keep service access until the billing expiry date.
Helpful official links
- Hoichoi official website
- Hoichoi support and help centre
- UAE official consumer protection information
Address
Hoichoi corporate address
18th Floor Acropolis, Rajdanga Main Road, Kolkata - 700107
Support contact
Email: [email protected]
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Written by Hessa Al Mansoori
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.