Cancel Hoichoi: Easy Method

What is Hoichoi

Service overview

Hoichoi is a streaming service focused on Bengali-language films, TV series and original content. It offers subscription plans that stream on apps and the web.

Where it is used in New Zealand

Users in New Zealand subscribe via the Hoichoi website or in-app purchases on Apple and Google Play stores. Local pricing appears on the App Store NZ listing.

How to cancel Hoichoi

Cancel via App Store (iOS)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID, then Subscriptions.
• Select hoichoi and choose Cancel Subscription.

Cancel via Google Play Store (Android)

• Open the Google Play Store app and tap your profile icon.
• Go to Payments & subscriptions → Subscriptions.
• Select hoichoi and tap Cancel Subscription.

Cancel via web (bank/card/UPI)

• If you paid with UPI, revoke the mandate in your UPI app to stop future payments.
• If you paid with a card, cancel the standing instruction/auto-debit in your net-banking portal.
• If you cannot cancel directly, email [email protected] requesting cancellation and include your account email and transaction details.

Additional cancellation notes

• Which method to use depends on how you originally paid (App Store, Google Play, or Hoichoi web).
• Keep confirmation details or screenshots for your records after cancellation.

What happens when you cancel

Subscription access after cancellation

Turning off auto-renewal stops future charges but does not immediately remove access.

Your subscription remains active until the end of the current billing cycle.

Billing and renewals

No further charges are applied after cancellation takes effect at the end of the billing period.

Make sure you cancel through the same platform you originally used to avoid continued billing.

Account data and content

Your account and viewing history typically remain available while your paid period is active.

After expiry, access to premium content will stop unless you re-subscribe.

Will I get a refund?

Official refund policy

Hoichoi’s help centre states subscriptions are non-refundable and cancellation does not trigger a refund.

Cancelling only prevents renewal; it does not automatically return past payments.

Possible exceptions and actions

• If you paid via Apple or Google, check their refund procedures and request a refund from the respective store.
• If Hoichoi refuses a refund you believe is lawful, you can raise a dispute with your card issuer or payment provider.
• Keep evidence (receipts, screenshots, correspondence) when requesting refunds or disputes.

Hoichoi plans and pricing

How prices are shown

App Store NZ lists several monthly and annual prices; plan names are not clearly matched to each price.

For exact current pricing, check the app store listing or hoichoi’s subscription page while in New Zealand.

Pricing table (App Store NZ listings)

Your consumer rights in New Zealand

Statutory rights overview

Under New Zealand consumer law, some digital purchases may be subject to a cooling-off period or consumer guarantees depending on how the sale occurred.

Statutory rights are separate from a provider’s stated refund policy and can sometimes override a provider’s “non-refundable” clauses.

Practical recourse in NZ

• If you believe your statutory rights apply, contact Hoichoi support first and escalate if needed.
• Seek advice from Consumer NZ or your payment provider and consider a card chargeback or payment dispute if a refund is wrongly denied.

Customer experiences

Summary of positive feedback

There are few to no positive reviews on Trustpilot NZ for hoichoi.tv; most public reviews are negative.

Some users do enjoy the content offering, but positive public feedback is limited on NZ Trustpilot listings.

Common negative reports

• Difficulty cancelling subscriptions or having to email support to stop billing.
• Unexpected or repeated charges, including billing after attempted cancellations.
• Poor customer service responsiveness and technical/streaming issues.
• Some users describe the service as scam-like due to billing practices.

Documentation checklist

What to gather before contacting support

• Your Hoichoi account email and username.
• Payment receipt or transaction ID from the App Store, Google Play, or bank.
• Dates of subscription start and any attempted cancellations.
• Screenshots of billing, subscription screens, or error messages.

What to include in your cancellation email

• Clear subject line (e.g., “Please cancel my Hoichoi subscription - [email protected]”).
• Include the payment method, transaction reference, and a request for confirmation.
• Attach screenshots if you experienced billing after cancellation or failed attempts to cancel.

Common mistakes

Assuming cancelling in one place cancels everywhere

Canceling on the Hoichoi website does not stop App Store or Google Play in-app renewals.

Always cancel through the same platform used to purchase the subscription.

Not keeping confirmation and not revoking mandates

Many users forget to save cancellation confirmations or fail to revoke bank/UPI mandates, which can lead to continued charges.

Always record confirmation emails and, for UPI or auto-debits, revoke the mandate in your banking or UPI app.

Comparative recap

Quick comparison of cancellation routes

After cancelling

What to do immediately after cancellation

• Save any cancellation confirmation or screenshot you receive.
• Monitor your card or bank account for unexpected charges over the next billing period.

Useful links and next steps

• Hoichoi Help Centre - cancellation and billing: How do I cancel auto-renewal/mandate?
• Hoichoi Help Centre - subscription & billing info: How do I cancel my subscription?
• Trustpilot NZ hoichoi.tv reviews (for community reports): Trustpilot NZ - hoichoi.tv
• Consumer information in NZ for disputes: Consumer NZ

Address

Contact method for cancellations

Hoichoi does not provide a New Zealand postal address for cancellations.

All cancellation or subscription-support requests must be sent by email to [email protected].

What to expect when you email

Include your account email, payment receipts and a clear cancellation request to speed processing.

Keep copies of all correspondence and follow up if you do not receive confirmation within a few business days.