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Cancel PRIME VIDEO
in 30 seconds only!
Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Prime Video service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Prime Video: Easy Method
What is Prime Video
Service overview
Prime Video is Amazon’s subscription streaming service offering movies, TV series, and original programming in the United Arab Emirates.
It is provided either as part of a full Amazon Prime membership or, in some launch/promotional cases, as a standalone Prime Video subscription.
How it is delivered
Prime Video works across web browsers, smart TVs, mobile apps, and supported streaming devices with a single Amazon account.
Billing and subscription management depend on where you subscribed: Amazon (web), Apple App Store (iOS), or Google Play Store (Android).
How to cancel Prime Video
Cancel on the Amazon website (recommended)
- Log into your Amazon account.
- Go to Accounts & Lists → Prime Membership (or Memberships & Subscriptions).
- Select Manage Membership and then End Membership to cancel.
Cancel via mobile app stores
- Apple App Store (iPhone/iPad): Settings → Your Name → Subscriptions → Find Prime Video → Cancel.
- Google Play Store (Android): Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Find Prime Video → Cancel.
- Note: If you don’t see the subscription in Google Play, check other Google accounts you may have used.
What happens when you cancel
Access after cancellation
If you cancel via the Amazon website, access normally continues until the end of your current billing cycle.
For store-managed subscriptions (Apple or Google), access typically continues until the end of the paid period as handled by the store.
Account, renewal and data
Cancelling stops future renewal charges but does not automatically delete your Amazon account or viewing history.
Any purchases or rentals are subject to their existing expiry rules; add-on channel subscriptions may require separate cancellation.
Will I get a refund?
General Amazon policy
Cancellation via Amazon does not automatically trigger a refund of the unused portion, unless required by local law or service unavailability.
In most cases you will retain access until the end of the billing cycle without a prorated refund.
App store refund rules and exceptions
- Apple refunds are handled case-by-case via reportaproblem.apple.com, usually processed in 24 - 48 hours.
- Google Play refund requests are evaluated case-by-case; rules allow short windows (apps ~48 hours, some content up to 7 days) and processing typically takes 1 - 4 days.
- Local consumer law may create additional rights - refunds can apply if mandated by UAE regulations or for service unavailability.
Prime Video plans and pricing
Standard plans in UAE
Below are the verified prices and common promotional options that have been offered in the UAE.
Pricing table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Prime Video (via Prime membership) | AED 16.00 | Monthly | Includes Prime Video, free delivery and shopping benefits (Amazon Prime) |
| Prime Video (via Prime membership) | AED 140.00 | Annual | Includes Prime Video, free delivery and shopping benefits (Amazon Prime) |
| Introductory Promotional Price | AED 12.00 | Monthly (limited time) | Promotional introductory rate for Prime membership including Prime Video |
| Initial Launch Promotional Rate | AED 11.00 | Monthly (first six months) | Introductory launch rate for Prime Video only subscription |
Your consumer rights in United Arab Emirates
Refund and cancellation rights
UAE consumer protection laws may grant rights beyond platform refund policies in cases of defective service or unavailability.
There is no automatic 14-day digital subscription cancellation/refund rule in Prime Video terms; rights depend on local law and platform rules.
How to escalate in UAE
- If a refund or cancellation dispute is unresolved, you can contact the retailer (Amazon) first and keep records of communication.
- For unresolved consumer disputes, consider contacting the UAE Ministry of Economy consumer protection resources at economy.gov.ae.
Customer experiences
Common positive notes
Specific positive reviews for Prime Video UAE were not found in the verified sources used for this guide.
Users often praise content selection and Amazon’s app compatibility, though this varies by market and time.
Common complaints and issues
- Unexpected additional paid channel subscriptions added (for example, HBO Max) causing extra charges.
- Advertising inside the app despite paying for the service.
- Content availability complaints - favourites missing or placed behind extra subscriptions.
- Login difficulties and limited support options such as chat not functioning or difficulty contacting support outside the app.
Documentation checklist
What to have before contacting support
- Your Amazon account email or phone number used to subscribe.
- Subscription ID or order number shown in Memberships & Subscriptions.
- Payment method last four digits and billing date.
Useful evidence
- Screenshots of subscription pages, billing statements, or charges in your bank/app store history.
- Device and app version information if reporting playback or app issues.
Common mistakes
Canceling in the wrong place
Many users try to cancel in the Amazon web account while the subscription was purchased via Apple or Google. That does not stop store-managed billing.
Always check which platform charged you before cancelling to avoid continued renewals.
Expecting immediate refunds or overlooking add-ons
Expecting an immediate prorated refund is a common mistake - Amazon generally does not refund unused time unless required by law.
Also check for separately billed add-on channels (HBO Max, etc.) which require separate cancellation and can cause unexpected charges.
Comparative recap
At-a-glance comparison
| Method | How to cancel | Access after cancel | Refund handling |
|---|---|---|---|
| Web (Amazon website) | Accounts & Lists → Prime Membership → Manage Membership → End Membership | Access continues until end of current billing cycle | No automatic refund for unused period unless required by law or service issues |
| Apple App Store (iOS) | Settings → Your Name → Subscriptions → Find Prime Video → Cancel | Access ends at end of the Apple paid period (store-managed) | Refunds handled case-by-case via reportaproblem.apple.com |
| Google Play Store (Android) | Google Play → Profile → Payments & Subscriptions → Subscriptions → Find Prime Video → Cancel | Ends at the end of the current Google Play period | Google Play refunds evaluated case-by-case; short windows apply and processing can take days |
After cancelling
Follow-up actions
- Confirm cancellation email or check Memberships & Subscriptions to verify status.
- Check bank or card statements in the following billing period for unexpected charges or add-on subscriptions.
Helpful official links
- Prime Video help: primevideo.com/help
- Apple refunds: reportaproblem.apple.com
- Google Play refund info: support.google.com/googleplay/answer/2479637
- UAE consumer information: economy.gov.ae
Address
Registered UAE address
Souq.com FZ LLC C/O Amazon.com Attn: Legal Department
Dubai Properties Headquarters Zone C, 3rd Floor, Dubai, United Arab Emirates
Notes on contacting by post
Postal contact can be used for formal legal correspondence, but for cancellations or refunds it is faster to use account management pages or official support channels linked above.
Keep copies of any written correspondence and tracking numbers if you send documents by mail.