Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rakuten service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Rakuten: Easy Method
What is Rakuten
Overview
Rakuten is a global e‑commerce and services group that operates marketplaces, travel booking services, cashback programs and streaming services (including Rakuten Viki). The brand covers multiple products and regional sites, so cancellation rules differ by service.
Relevance in UAE
Users in the United Arab Emirates commonly interact with Rakuten via the Rakuten.com portal, Rakuten Viki (streaming), app store subscriptions and third‑party merchant orders. Local pricing or UAE‑specific membership terms are not published in Rakuten's English help pages.
How to cancel Rakuten
Cancel via App Store (iOS)
- If you subscribed through Apple, cancel in your Apple ID subscriptions. See Apple support for step‑by‑step cancellation.
- Official Apple guide: Manage subscriptions on iPhone and iPad.
Cancel via Google Play (Android)
- If you subscribed through Google Play, cancel via the Play Store > Menu > Subscriptions.
- Official Google guide: Cancel, pause, or change a subscription.
Cancel on Rakuten website / Membership
- Log in to your Rakuten account and follow the membership cancellation procedure described in Rakuten’s terms and account settings.
- See Rakuten Global Terms: Global Terms - Cancelling Your Membership.
Cancel Rakuten Viki subscription
- Preferred: log in at Viki.com, go to profile > Account Settings > Subscription and click “Cancel plan”.
- If you purchased via app stores, cancel through Apple or Google Play as above.
Cancel Rakuten Travel or shop orders
- Travel bookings: check your booking confirmation and My Bookings; cancellation rules vary by property or transport provider.
- Shop orders (Rakuten Ichiba / merchant orders): follow the merchant’s cancellation/return instructions; Japan shop rules may differ.
- Official Rakuten Travel help: Travel cancellation information.
What happens when you cancel
Access and service period
Cancellation typically stops automatic renewal. For subscriptions billed in advance you usually retain access until the end of the paid period.
Account and data
Membership cancellation may remove access to account services and membership benefits. Rakuten’s global terms indicate account access and member services end upon cancellation.
Outstanding balances and cashback
Outstanding amounts remain payable after cancellation. Cashback or pending Cash Back may be affected by cancellations, returns or merchant reversals.
Will I get a refund?
General refund policy
Refund eligibility depends on the specific Rakuten service, the merchant’s return policy, and how you paid (app store vs direct purchase).
Common exceptions and conditions
- For purchases from merchants (Rakuten Ichiba), refunds and returns follow the merchant’s policy; defective items generally accepted within stated windows.
- For Rakuten (Japan) item refunds: cash refunds may be limited to Japanese bank accounts; Rakuten Points are commonly used for compensation.
- Travel and booking refunds depend on the supplier’s cancellation rules listed in your reservation confirmation.
Cooling‑off rights
Rakuten’s English documentation does not specify a 14‑day cooling‑off right for UAE customers. Always check the merchant’s policy and your local consumer law for statutory rights.
Rakuten plans and pricing
Pricing availability
No UAE‑specific subscription or in‑app pricing for Rakuten services (AED) was found in verified English sources.
Contact for pricing
Check the app store or the service account page for the most current pricing in your region.
| Plan / Service | Price (AED) |
|---|---|
| Rakuten / Viki subscriptions and other services | Contact for pricing - no verified UAE (AED) pricing found; check your app store or Viki.com |
Your consumer rights in United Arab Emirates
Overview of UAE consumer protection
UAE law provides consumer protection through federal and emirate authorities. Statutory rights, return periods and remedies can vary by product and transaction type.
How to escalate a complaint in UAE
- First contact the Rakuten service or merchant through official support and keep documentation.
- If unresolved, raise the issue with UAE consumer protection authorities in your emirate or the UAE Ministry of Economy consumer protection channels.
Customer experiences
Positive feedback
- Some users report helpful customer service and timely responses for certain issues.
- Rakuten is often praised for its cashback model when tracking and merchant conditions are met.
Negative feedback
- Common complaints include missing or reversed cashback, long pending periods, and slow customer‑service follow‑ups.
- Several users report needing to repeatedly supply evidence to resolve cashback disputes.
Documentation checklist
Essential documents
- Order confirmation or booking reference (email or account screenshot).
- Payment receipt or bank statement showing the charge.
- Subscription confirmation (app store receipt or service confirmation email).
Helpful supporting evidence
- Screenshot of account/subscription page showing status and renewal date.
- Communication logs with Rakuten or merchant support (dates, names, ticket numbers).
- Tracking number for returns or proof of shipment when returning physical goods.
Common mistakes
Trying to cancel in the wrong place
Example: cancelling a Viki subscription in your Rakuten account when the purchase was made through Apple. If you bought via the App Store, cancellation must be done through Apple.
Not keeping proof
Example: failing to save receipts, subscription confirmation emails or cashback tracking screenshots. Without documentation it is harder to contest charges or missing cashback.
Comparative recap
Quick comparison
The following table summarizes common cancellation paths and expected outcomes for Rakuten‑related services.
| Method / Service | How to cancel | Refund likely? | Notes |
|---|---|---|---|
| App Store subscription (iOS) | Cancel via Apple ID > Subscriptions | Depends (Apple handles refunds) | Use App Store support: Apple support |
| Google Play subscription (Android) | Cancel via Google Play > Subscriptions | Depends (Google handles refunds) | See Google Play support: Google support |
| Rakuten / membership on website | Cancel via account settings or follow global terms | Depends on service and payment method | See Rakuten Global Terms: Global Terms |
| Rakuten Viki | Cancel at Viki.com or via app store | Depends on purchase channel | Preferred: cancel via account settings on Viki site |
| Rakuten Travel / merchant orders | Follow booking confirmation / merchant return instructions | Depends on supplier policy | Check booking details and merchant return policy; travel cancellations often have specific fees |
After cancelling
Follow‑up actions
- Save cancellation confirmation emails or screenshots of cancelled subscription status.
- Monitor your bank or card statements for any unexpected charges after cancellation.
Official help links
- Rakuten Global Terms: https://global.rakuten.com/corp/terms/
- Rakuten returns & orders help: Rakuten.com returns & cancellations
- Rakuten Travel cancellation info: Travel cancellation
- Viki main site (account settings): Viki.com
- Apple subscriptions help: Apple subscriptions
- Google Play subscriptions help: Google Play subscriptions
Address
Viki (Rakuten) corporate address
Viki, Inc. (Rakuten Viki)
800 Concar Dr, STE 175, San Mateo, California 94402, United States
Official Rakuten support and terms
For corporate terms and membership questions refer to Rakuten Global Terms: global.rakuten.com.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.