cancellation Vidio: Easy Method

What is Vidio

Overview

Vidio is an Indonesian streaming service offering movies, series, live TV and sports content through subscription packages and free tiers. It is commonly used for live sports such as Premier League, UCL, NBA, MotoGP and more.

Service model

Vidio operates on subscription packages (in-app and web purchases) with different tiers and durations. Subscriptions are managed either through the platform used to buy them (App Store, Google Play) or through Vidio account settings when available.

How to cancel Vidio

Cancel via App Store (iOS)

• Open the Apple App Store and go to your Apple ID > Manage Subscriptions.
• Find the Vidio subscription and choose Cancel Subscription.
• Note: cancellations mid-period take effect at the next billing cycle; no partial refunds or credits are given.
• Apple subscription help: Apple - manage subscriptions.

Cancel via Vidio website or account

• Log in to your Vidio account and go to Subscription or Account settings to cancel if that option is visible.
• Be aware: Vidio Terms & Conditions state users cannot unilaterally cancel certain Vidio Premier package purchases and refunds are not provided unless Vidio approves a replacement.
• Official site: Vidio.

Google Play and other paths

• No explicit cancellation instructions were found in Vidio’s Help Center for Google Play purchases; check Google Play subscriptions on your Android device or at Google Play subscriptions.
• If you purchased via a third party, cancel through that vendor's subscription management page or contact their support.

Email and support contact

• If in doubt, collect your purchase receipt and contact Vidio support via the official site to request cancellation assistance.
• Keep screenshots, payment receipts, and timestamps when contacting support to speed the process.

What happens when you cancel

Access after cancellation

If you cancel a subscription purchased through the App Store, you will usually retain access until the end of the current paid billing period. The subscription then stops renewing.

Renewal and billing

Cancellation prevents future automatic renewals. For some web purchases, Vidio’s Terms may restrict unilateral cancellation - this can affect whether a cancellation request is accepted.

Account and data

Cancelling a subscription typically does not delete your Vidio account or viewing history. To remove account data, follow Vidio’s account or privacy procedures and request deletion if required.

Will I get a refund?

App Store subscriptions

• No refunds or credits are given for partial subscription periods when cancelling App Store (iOS) subscriptions; cancellation takes effect next billing cycle.

Vidio web purchases and replacements

• Vidio’s Terms & Conditions state there are no refunds or replacements for Vidio Premier package purchases, except at Vidio’s discretion where a replacement of equivalent duration may be approved.

What to do if you believe you qualify

• Contact Vidio support with proof of purchase and a clear request for refund or replacement.
• For platform purchases, you can also request refunds through the platform provider (Apple or Google) using their official refund request processes.
• Apple refund info: Request a refund from Apple. Google refund info: Google Play refund & returns.

Vidio plans and pricing

Pricing table (AED)

Notes on pricing

Prices above are AED values listed for in-app purchases on the UAE Apple App Store and reflect recent official listings.

Regional differences, promotions or third-party offers may change final prices; always confirm at checkout.

Your consumer rights in United Arab Emirates

General guidance

There is no explicit reference in Vidio’s publicly available Terms & Conditions or Help Center to a 14-day cooling-off period or statutory right to an automatic refund.

Vidio’s stated policies indicate no refunds for partial periods and no unilateral cancellation for certain Premier purchases.

Practical steps for UAE consumers

• Review Vidio’s Terms & Conditions and your purchase receipt closely for any specific clauses that apply to your purchase.
• Contact Vidio support first with your evidence and request.
• If unresolved, contact your payment provider (bank or card issuer) to dispute unauthorized or recurring charges.
• File a complaint with the UAE Ministry of Economy consumer protection channels if necessary: UAE Ministry of Economy.

Customer experiences

Positive feedback

• Users praise Vidio for broad live sports coverage and a user-friendly interface when streams work correctly.
• Reports highlight good picture quality and stable streaming during many standard events.

Common complaints

• Frequent reports of crashes, buffering during high-demand live sports, and technical errors are common.
• Many customers report difficulties with automatic renewals, cancelling subscriptions and limited responsiveness from customer service.
• Complaints also include unskippable ads for paid tiers and limited English subtitle options.

Documentation checklist

Documents to collect before contacting support

• Purchase receipt or order confirmation showing plan, date and price.
• Subscription ID, transaction reference and payment method details (bank/card/Apple ID).
• Screenshots of subscription status in Vidio, App Store or Google Play.

Supporting evidence

• Any email confirmations, chat transcripts, or support ticket numbers.
• Video or screenshot evidence of technical issues (errors, buffering) if requesting a goodwill refund or replacement.

Common mistakes

Missing the cancellation window

One frequent mistake is assuming cancelling after renewal will refund the recent charge. For App Store purchases, cancellation stops future renewals but does not refund the active period.

Wrong cancellation path

Another error is cancelling a Vidio account but forgetting to cancel the subscription via the platform used to buy it (Apple or Google). Always cancel where the purchase was made.

Insufficient evidence

Not saving receipts or proof of purchase makes disputes harder. Always retain receipts and take screenshots of subscription settings and payment confirmations.

Comparative recap

Platform comparison

After cancelling

Confirm cancellation

• Always confirm cancellation by checking the subscription status in the platform where you purchased (Apple ID, Google Play, or Vidio account).
• Save confirmation screenshots or emails showing the subscription is set to not renew.

Follow-up actions and links

• If you need help, contact Vidio via the official site: Vidio.
• Apple subscription support: Manage Apple subscriptions. Google Play subscriptions: Google Play subscriptions.
• If charges continue, contact your bank/card issuer and consider filing a complaint with the UAE Ministry of Economy: UAE Ministry of Economy.

Address

Corporate address

PT VIDIO DOT COM

SCTV Tower, 14th floor, Senayan City, Jl. Asia Afrika Lot.19, Jakarta 10270, Indonesia

Contact note

For official support and contact options use Vidio’s website contact or support pages: https://www.vidio.com/.