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Cancellation service #1 in UAE
cancellation Viki: Easy Method
What is Viki
Overview
Viki is an international streaming service focused on Asian dramas, films, and variety shows with community and professional subtitles in multiple languages.
How it works
Viki operates a freemium model: free ad-supported viewing plus premium Viki Pass subscriptions for ad-free and early access content.
How to cancel Viki
Web (Viki.com) - recommended
- Log in on a browser at Viki.com.
- Click the Profile icon → Account Settings → Subscription tab → Cancel plan → Confirm.
- Access continues until the end of the current billing period.
Android (Google Play)
- Open the Android Viki app: Me → Settings → Viki Pass → Manage Subscriptions → Cancel.
- Or cancel via the Google Play subscriptions page (Google Play app or web).
- Note: simply uninstalling the app does not cancel your subscription.
iOS (Apple App Store)
- Open the iOS Viki app: Me → Settings → Viki Pass → Manage Subscriptions → Cancel.
- Or cancel via your Apple ID subscription settings in the App Store or Apple ID account.
- Note: uninstalling the app does not cancel your subscription.
What happens when you cancel
Access after cancellation
When you cancel via Viki.com, you retain access to Viki Pass benefits until the end of your paid billing period.
Auto-renewal and account data
Auto-renewal stops after cancellation, so you will not be billed at the next renewal date.
Your account, watch history, and preferences typically remain unless you delete the account separately.
Will I get a refund?
General refund policy
Refunds are not honored in most common cases (accidental purchase, forgot to cancel, unused subscription, content unavailability, subtitle issues, or region restrictions).
Refund requests are reviewed case-by-case and are not guaranteed.
Platform-specific refund rules
- Apple / Roku purchases: Viki cannot process refunds. Request refunds through Apple or Roku systems.
- Web / Google Play purchases: You may submit a refund request form to Viki; refunds are handled case-by-case.
Viki plans and pricing
Pricing summary
Accurate, current pricing for Viki plans is not provided in the verified data available here.
Contact Viki or check the official site for region-specific pricing and promotions.
How to get official pricing
Visit Viki's website or your app store subscription page for up-to-date plan costs and currency details.
| Plan | Price (UAE / Contact) | Notes |
|---|---|---|
| Viki Pass | Contact for pricing | Pricing varies by region and platform; check the official site or app store. |
Your consumer rights in United Arab Emirates
Applicable consumer protections
UAE consumer protection rules require clear cancellation processes and fair notice before auto-renewals for digital services.
There is commonly a 14-day cooling-off period for online services which may apply in some cases.
How this applies to Viki subscribers
- Viki policies that deny refunds or allow auto-renewal without clear notice may conflict with UAE consumer protections.
- UAE users can challenge non-refunds or lack of cancellation notice under local regulations.
Customer experiences
Positive feedback
- App Store ratings (example region) show strong scores and praise for content and subtitle quality.
- Some users report prompt support responses (around 24 - 48 hours) and satisfaction with catalog offerings.
Negative feedback
- Complaints include refusal to refund after auto-renewal, difficulty cancelling, and unexpected billing.
- Technical problems reported: login errors, lost watchlist or playback position, streaming glitches on devices such as Fire TV.
Documentation checklist
Proof to collect before contacting support
- Account email and username.
- Order ID or transaction reference from the receipt.
- Dates and screenshots showing charge, subscription status, and attempted cancellations.
Additional useful evidence
- Bank or card statement entries for the disputed charge.
- Correspondence with Viki support and any automated confirmations.
Common mistakes
Uninstalling instead of cancelling
Many users assume deleting the app cancels a subscription. Uninstalling does not stop billing through the app store or Viki account.
Cancelling in the wrong place
Subscribers sometimes cancel on Viki.com but were billed through Google Play, Apple, or Roku, so billing continues until cancelled with the billing platform.
Expecting automatic refunds
Users often expect refunds after accidental renewals; however, refunds are not guaranteed and must follow platform-specific processes.
Comparative recap
Quick comparison
This table summarizes cancellation steps, refund options, and relative ease for common billing methods.
How to choose
Cancel on the same platform that billed you (Viki.com, Google Play, Apple, or Roku) for the fastest result.
| Method | How to Cancel | Refunds | Ease |
|---|---|---|---|
| Web (Viki.com) | Account Settings → Subscription → Cancel | May request via Viki; handled case-by-case | High (recommended) |
| Google Play (Android) | Viki app → Manage Subscriptions or Google Play subscriptions page | Submit request; refunds possible case-by-case | Medium |
| Apple / iOS | Viki app → Manage Subscriptions or Apple ID subscriptions | Request refund through Apple; Viki cannot issue Apple refunds | Medium |
| Roku | Manage Subscriptions on Roku account | Request refund through Roku; Viki cannot issue Roku refunds | Medium |
After cancelling
What to check immediately
- Confirm cancellation email or notification from Viki or your app store.
- Keep screenshots of the cancellation confirmation and next billing date.
Helpful official links
- Viki main site
- Viki Help Center
- Google Play - cancel subscriptions
- Apple - cancel subscriptions
- UAE government - Consumer protection
Address
Viki corporate address
Viki, Inc
800 Concar Dr, STE 175, San Mateo, California 94402, United States
Support contact note
Use the Viki Help Center for official support and for submitting refund or account disputes.
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Written by Hessa Al Mansoori
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.