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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Viu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Viu: Easy Method
What is Viu
Overview
Viu is a subscription-based streaming service offering Asian dramas, movies and variety shows with both free and premium tiers.
It is available across devices including web browsers, iOS and Android apps, and provides subtitles in multiple languages.
Availability
Viu operates regionally; content and some features (like downloads) can vary by country and rights agreements.
In the UAE, Viu offers local pricing and subscription options for Viu Premium (ad-free, HD, exclusive content).
How to cancel Viu
Cancel via Viu website or app (web)
- Sign in to your Viu account on the website or the app.
- Go to "My Subscription" or "My Account" and follow the prompts to cancel your subscription.
- Your access will remain active until the end of the current billing period.
Cancel via App Stores (iOS / Android)
- For iOS (Apple App Store): open Settings → your name → Subscriptions, select Viu and turn off auto‑renewal. See the Viu App Store listing: Viu on App Store.
- For Android (Google Play): open the Google Play app → Menu → Payments & subscriptions → Subscriptions, find Viu and cancel. See Google Play support: Google Play subscriptions help.
- Important: deleting the Viu app or closing your account does not stop billing if the subscription is managed through an app store.
What happens when you cancel
Access after cancellation
When you cancel, you keep access to Viu Premium features until the end of your paid billing period.
After that date, your account reverts to the free tier unless you re-subscribe.
Renewal and data
Auto-renewal is turned off on cancellation; your subscription will not renew at the next billing cycle.
Viu retains account information per its policies - if you return, your watch history and settings may still be available.
Will I get a refund?
Viu refund policy (standard)
Viu does not offer general refunds or credits for partial months or unwatched content as a rule.
There is no automatic 14-day cooling-off right for digital subscriptions under Viu's standard policy.
Exceptions and processing
- Refunds may be considered only within 12 hours of purchase and only if no paid content has been watched.
- Refunds are assessed case-by-case at Viu’s discretion and, if approved, are returned via the original payment method.
- Processing times vary by bank and can take approximately 2 - 45 days.
- For Viu’s official terms and refund details see: Viu terms & conditions.
Viu plans and pricing
Pricing summary
Current Viu UAE plan prices (as published) are listed below. Prices may change and offers may differ by platform.
Check the App Store or Viu website for the most up-to-date offers and promotions.
Notes on availability
Some plans and bundled promotions (for example an annual plan with a Careem Plus offer) have been offered in the past; check the store listing for active promotions.
App Store billing may show slightly different purchase flows; always confirm price before checkout.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Monthly | AED 30.00 | Monthly | Viu Premium - ad-free streaming, HD, exclusive content |
| Half-Yearly | AED 134.99 | 6 months | Viu Premium - ad-free streaming, HD, exclusive content |
| Annual | AED 239.99 | 12 months | Viu Premium - ad-free streaming, HD, exclusive content |
Your consumer rights in United Arab Emirates
Cooling-off and digital goods
Under UAE consumer rules there is generally no statutory 14‑day cooling-off for non-faulty digital content.
Viu’s published terms align with this: refunds are limited and often subject to specific conditions (e.g. the 12‑hour unwatched rule).
Filing complaints in the UAE
- If you believe terms were misleading or your rights were violated, you may file a complaint with the UAE Consumer Protection Department.
- Official consumer guidance and complaint submission are available via the UAE government portal: UAE Consumer Protection.
Customer experiences
Positive feedback
- Many users praise Viu for high-quality streaming of Asian dramas and clear multilingual subtitles.
- Subscribers often cite the breadth of regional content and ease of use on multiple devices.
Negative feedback
- Some users report regional limitations on downloaded content and occasional confusion over where to cancel when subscribed via app stores.
- Complaints include limited refund flexibility and delays where refunds are considered - these are not typically UAE-specific but reported in various markets.
Documentation checklist
What to collect before contacting support
- Account email or username used for Viu.
- Order/receipt or transaction ID (from Viu, Apple, or Google Play receipt).
- Payment method details and last four digits of the card (if requested).
- Purchase date, device used and screenshots showing the charge or subscription status.
Where to find receipts
- App Store receipts: check your Apple ID purchase history or email receipt from Apple.
- Google Play receipts: check Google Play order history or your email receipt from Google.
- Web receipts: check your Viu account email inbox and the Viu account/subscription page.
Common mistakes
Cancelling on the wrong platform
A common error is cancelling on Viu when the subscription is billed through Apple or Google. In that case you must cancel via the relevant app store.
If you cancel in the wrong place you may still be billed until you cancel where the charge originates.
Assuming deletion stops billing
Deleting the Viu app or closing the app does not cancel subscriptions handled by app stores; auto-renewal remains active until turned off.
Also, expecting an automatic refund after cancellation is a mistake - refunds follow Viu’s specific rules and the 12‑hour unwatched exception.
Comparative recap
At-a-glance comparison
| Service | Sample Monthly Price (AED) | Refund Window | How to Cancel | Access after Cancel |
|---|---|---|---|---|
| Viu (direct/web) | AED 30.00 | Case-by-case; 12 hours if unwatched | Cancel via "My Subscription"/"My Account" on Viu | Access until end of billing period |
| Apple App Store (iOS) | Varies (app store shows price) | Subject to Apple/Viu policies; refunds via Apple support | Cancel in Apple ID → Subscriptions | Access until end of billing period |
| Google Play (Android) | Varies (play store shows price) | Subject to Google/Viu policies; refunds via Google support | Cancel in Google Play → Subscriptions | Access until end of billing period |
Key takeaway
Always confirm where the subscription is billed (Viu, Apple, or Google) before cancelling to avoid continued charges.
Request refunds quickly if you meet the narrow conditions (e.g. within 12 hours and unwatched).
After cancelling
Verify billing and account status
- Check your bank or card statement in the next billing cycle to ensure auto-renewal has stopped.
- Confirm in the Viu account page or app stores that the subscription shows cancelled and note the end date of access.
Helpful official links
- Viu terms & support: Viu terms & conditions
- Viu on the App Store: Apple App Store listing
- Google Play subscriptions help: Google Play subscriptions
- UAE Consumer Protection (official): UAE Consumer Protection
Address
Office location
Boutique office no.19, Knowledge Village, Dubai, United Arab Emirates.
This is the stated office address for Viu UAE operations.
Contact and support
For account-specific help, use Viu’s official site and in-app support channels: Viu official website.
If you need to escalate a consumer complaint in the UAE, use the UAE government consumer protection portal linked above.
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