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I hereby notify you of my decision to terminate the contract relating to the Youku service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Youku: Easy Method
What is Youku
Overview
Youku is a Chinese video streaming platform offering TV shows, films, and original content on a freemium model. It provides both free viewing with ads and paid VIP subscriptions for ad-free and premium content.
How it operates
Subscriptions are auto-renewing and managed either through the Youku app/web or third-party stores (Apple App Store, Google Play, local payment providers). Account-level actions (deletion, data requests) are handled by Youku/Alibaba service teams.
How to cancel Youku
Cancel via Apple App Store (iOS)
- Open iPhone Settings → tap your Apple ID, iCloud, Media & Purchases.
- Tap Subscriptions → select Youku Video → tap Unsubscribe to stop auto-renewal.
- Reference: Youku subscription terms on the official terms page (Youku subscription terms).
Cancel via Google Play (Android)
- Open Google Play → Menu → Payments & subscriptions → Subscriptions.
- Find Youku → tap Cancel subscription and follow prompts to stop renewals.
- See Youku subscription terms for reference (Youku subscription terms).
Cancel via Youku app or web
- Open the Youku app or membership page on the web and find subscription or membership settings.
- Turn off automatic renewal; the subscription will remain active until the end of the paid period.
- This method is appropriate when payments were made directly to Youku rather than via a third-party store.
Account cancellation / special cases
- To request full account deletion or where you cannot cancel via the app/payment provider, email privacy_youku@service.alibaba.com with account details and proof of no pending transactions.
- For some users (for example, payment via Alipay HK), Youku has required emailing YoukuGlobalService@alibaba-inc.com to complete cancellation.
- Account deletion requests are subject to conditions (no unresolved transactions or disputes). See the platform service terms (Youku platform service terms).
What happens when you cancel
Access after cancellation
If you cancel auto-renewal, you normally retain VIP access until the end of the paid billing cycle. Features remain active until that expiry date.
Automatic renewal and billing
Turning off automatic renewal prevents future charges. Cancelled subscriptions are not immediately refunded by default; they simply expire at period end.
Data and account retention
Account data and viewing history may be retained according to Youku's policies. Full account deletion requires a separate request and meeting conditions set by Youku/Alibaba.
Will I get a refund?
Official policy summary
Youku's public terms do not provide a general refund policy or a 14-day cooling-off right for digital subscriptions. Paid periods usually remain active until the end of the billing cycle without refund for unused time.
Exceptions and practical notes
- Refunds are uncommon and not explicitly guaranteed by Youku's terms.
- User reports show refunds can be difficult to obtain, especially when service issues or activation problems occur.
- If you paid via Apple or Google, you may need to request a refund through the respective store's refund process (Apple Support or Google Play Help).
Youku plans and pricing
UAE pricing overview
The table below lists Youku plans and prices as presented for the United Arab Emirates (App Store - United Arab Emirates). "Special package" items are in-app purchases with unspecified features.
Official price list
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Monthly Subscription | AED 22.99 | Monthly | Auto-renewing monthly VIP membership |
| Quarterly Subscription | AED 69.99 | Every 3 months | Auto-renewing quarterly VIP membership |
| Annual Subscription | AED 219.99 | Yearly | Auto-renewing yearly VIP membership |
| Special package | AED 12.99 | One-time | In-app special package (unspecified) |
| Special package | AED 9.99 | One-time | In-app special package (unspecified) |
| Special package | AED 22.99 | One-time | In-app special package (unspecified) |
| Special package | AED 2.99 | One-time | In-app special package (unspecified) |
| Special package | AED 7.99 | One-time | In-app special package (unspecified) |
| Special package | AED 199.99 | One-time | In-app special package (unspecified) |
| Special package | AED 129.99 | One-time | In-app special package (unspecified) |
Your consumer rights in United Arab Emirates
UAE legal context
UAE Federal Law No. 15 of 2020 addresses consumer protection. For digital content, common practice and enforcement have treated immediately accessed digital services as generally non-refundable.
Practical effect for Youku subscribers
- Youku's published terms do not reference UAE-specific cooling-off rights or automatic refunds.
- In practice, refunds for streamed or instantly accessible digital content are rare unless there is a clear service failure or billing error.
Customer experiences
Positive feedback
Some users praise Youku for a wide selection of movies and dramas and generally affordable VIP pricing. Positive reviews note good content variety and value for money.
Negative feedback
Other users report problems: subscription payments taken but VIP access not activated, difficulty obtaining refunds, surprise extra charges (e.g., for express episodes), and trouble cancelling via some payment methods.
What to expect
If you subscribe, expect reliable streaming for most users but keep proof of payment and monitor activation. If issues occur, be prepared to contact support with documentation.
Documentation checklist
Essential items to gather
- Account email or username used for Youku.
- Order ID, receipt, or transaction reference from Apple/Google/your bank.
- Screenshots showing payment confirmation and subscription status or missing VIP access.
- Dates of payment and screenshots of billing statements if available.
Where to send documents
- Email account-deletion or privacy requests to privacy_youku@service.alibaba.com.
- If you cannot cancel via other routes (e.g., Alipay HK), email YoukuGlobalService@alibaba-inc.com with supporting documents.
Common mistakes
Relying on only one cancellation step
Example: Turning off auto-renew in the Youku app but forgetting to cancel the subscription in the App Store or Google Play. This can lead to continued charges.
Not keeping proof of payment
Example: Assuming service problems will be resolved without documentation. Lack of receipts, screenshots, or order IDs makes refunds or corrections difficult.
Expecting automatic refunds
Example: Cancelling immediately after renewal and expecting a pro-rata refund. Youku’s terms and user reports indicate refunds are not guaranteed for digital subscriptions.
Comparative recap
Quick method comparison
The table below compares key cancellation routes: app stores, Youku app/web, and email support. Use the route corresponding to where you paid.
Notes on likely outcomes
| Method | How to cancel | Refund likelihood | Typical processing time | Notes |
|---|---|---|---|---|
| Apple App Store | Cancel in iPhone Settings → Subscriptions | Low (request via Apple) | Immediate for cancel; refund via Apple support review | Apple handles refunds and billing disputes. |
| Google Play | Cancel via Google Play → Subscriptions | Low (request via Google) | Immediate for cancel; refund via Google review | Google handles refunds and billing disputes. |
| Youku app / web | Turn off auto-renewal in membership settings | Low (Youku terms do not promise refunds) | Cancellation takes effect at period end | Use if payment was made directly to Youku. |
| Email support (account deletion) | Email privacy_youku@service.alibaba.com or YoukuGlobalService@alibaba-inc.com | Very low for subscription refunds; possible for account deletion | Days to weeks, depending on verification | Required for account deletion or special payment providers. |
After cancelling
Next steps to verify cancellation
Confirm cancellation in the store you used (App Store or Google Play) and keep a screenshot of the cancelled subscription status. Verify that no future auto-renew charges appear on your statement.
If you still have issues
- Contact Youku support by email: privacy_youku@service.alibaba.com.
- If billed through Apple or Google, open a refund or dispute via Apple Support or Google Play Help.
- Refer to Youku’s official terms for subscription and platform service questions: Youku subscription terms and Youku platform service terms.
Address
Company address
11/F, SinoSteel Plaza, 8 Haidian Street, Haidian District, Beijing 100080, China.
Mailing cancellation or requests
If you prefer postal mail for deletion requests, send a clear letter including account details, proof of identity, and copies of transaction receipts to the above address. Follow up by email to the privacy address for faster processing.