Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Better Me
Themistokli Dervi 39, office 104, 1st Floor
1066 Nicosia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Better Me service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Better Me: Complete Guide
What is Better Me
Better Me is a consumer-facing health and wellness app that offers personalised workout, nutrition and mental health programs on a subscription basis. The company sells access to recurring digital plans plus occasional standalone content and coaching add-ons; purchases can be made directly through the company or via app marketplaces, and in-app purchases are common. These subscriptions are typically offered in short (weekly), medium (monthly, multi-month) and long (annual) billing cycles and may include time-limited trial offers prior to the paid term.
Key commercial details from Better Me's terms and support pages confirm auto-renewing subscriptions, trial periods and different treatment for purchases made through third-party app stores versus direct purchases. The terms also state that renewal rules, pricing and refund policies are disclosed at purchase and that app-store purchases are subject to those stores' refund rules.
Why people cancel
People cancel for predictable reasons: unexpected renewals, perceived poor value, overlapping subscriptions, changes in health goals, or dissatisfaction with product features. Many cancellations are triggered after an automatic renewal that the user did not expect or after discovering that a trial converted to a paid plan.
Practical trigger examples from public feedback include: charges that appeared after a trial, renewal fees larger than the promotional price, and continuing charges after a reported cancellation attempt. These recurring patterns shape how to prepare for cancellation and follow-up.
Customer experiences with cancellation
What users report
Public reviews and forum threads show a mix of experiences. Some users report smooth cancellations and prompt refunds in isolated instances. Other users report repeated charges after cancellation, delayed or non-responsive support, and difficulty obtaining refunds for unwanted renewals.
Representative customer comments summarise the spectrum: forum posts describing renewed billing after a claimed cancellation, app-store discussion threads alleging unexpected charges, and review-site complaints about slow or no refund responses. These accounts are consistent across several review platforms.
Recurring issues and practical takeaways
1. Source matters: purchases made via third-party marketplaces and direct purchases follow different refund rules and responsibilities.
2. Trial conversions and promotional pricing can lead to confusion when renewal rates differ from the initial offer; users commonly report surprise renewals at a higher rate.
3. Documentation is essential: users who kept clear payment records and confirmation IDs had smoother outcomes when disputing charges with payment providers or support.
These takeaways inform a pragmatic cancellation approach that emphasises verification, record keeping and timely action.
How Better Me subscriptions typically behave
Auto-renewal: subscriptions normally renew automatically for the same billing interval unless cancelled before the renewal date. Better Me's terms confirm recurring billing and automatic renewals, and they note that renewal rates may differ from promotional pricing.
Trial and notice periods: the company's checkout or store pages often specify trial durations and require that cancellation occur before the trial or the then-current billing period ends to avoid renewal charges. One of Better Me's store pages indicates a 24-hour buffer before trial end as the minimum window to cancel to avoid charges.
Proration and refunds: Better Me's terms state that fees already accrued are generally non-refundable and that the company will not prorate fees for a cancelled subscription. App-store purchases are subject to the app stores' refund policies and may be outside the company's direct control. The company retains discretionary refund authority in limited circumstances.
What to expect when you cancel
Timing: if a cancellation is effective before the renewal date you should not see a future renewal charge, though processing times vary by payment processor and billing route. If a renewal posts before your cancellation is processed, that charge is often treated as a completed transaction under the service terms.
Access after cancellation: Better Me's terms note that entitlement to the service ends at the end of the paid period. The company does not typically prorate or provide partial refunds for unused time. Expect access to continue until the paid period finishes unless otherwise stated in the purchase terms.
Refunds: official policy language places most purchases as final and non-refundable, with exceptions only at the company's discretion or where local law requires otherwise. If you paid through a third-party marketplace, that marketplace's refund rules may apply.
Common pitfalls and mistakes to avoid
- Not verifying purchase source: failing to check whether you purchased directly or through an app marketplace can lead to following the wrong refund expectations.
- Missing the trial window: waiting until the last moment risks renewal; note the stated cancellation buffer periods and act earlier rather than later.
- No proof of transaction: lacking receipts, confirmation codes or bank statements makes disputes harder to resolve.
- Assuming proration: many users assume unused time will be pro rata refunded; Better Me's terms explicitly disallow prorating in standard cases.
- Relying on delayed responses: user reports show customer support response times vary; escalate documentation early if a payment dispute becomes necessary.
Documentation checklist
- Purchase receipt: order confirmation showing plan, price and billing date.
- Payment evidence: bank or card statement lines showing the charge(s).
- Trial notices: screenshots or purchase pages that show trial length and renewal terms.
- Confirmation IDs: any reference numbers from purchase confirmations or receipts.
- Timeline log: short dated notes of when you first tried to cancel or contacted support (dates only).
- Refund correspondence: records of responses received and timestamps.
Practical dispute options and what to expect
If a renewal appears after you believe you cancelled, the two common pathways people use are seeking a refund through the merchant's processes or raising a payment dispute with the card issuer or payment provider. The merchant's terms often limit refunds, and app-store purchases may be constrained by the store's own rules. Expect the payment provider to require clear documentation when investigating a disputed charge.
Outcomes vary: some users report full refunds after disputes, others report partial reimbursement or denial. Keeping a clear timeline and supporting documents improves the chance of a favourable resolution.
Practical tips from a cancellation specialist
First, identify exactly where and when you purchased the subscription and keep that as your primary reference point. Next, assemble the documentation checklist above before initiating any formal dispute or escalation. Additionally, note the renewal date and the price you were charged so you can present clear evidence if needed.
Most importantly, treat each renewal as a contract period: dates and proof matter more than narrative. If a charge posts unexpectedly, act quickly to capture statements and timestamps that show your earlier intent. These concrete records are the most persuasive evidence in both merchant reviews and payment disputes.
Subscription plans and pricing - quick view
| Plan | Typical billing interval | Typical AU price | Notes |
|---|---|---|---|
| Trial | Short trial period (example: 7 days) | Varies | Often converts automatically to paid plan unless cancelled before trial end; promotional pricing may apply. |
| Weekly | Weekly | Varies | Short-term access with frequent renewal; check renewal cadence carefully. |
| Monthly | Monthly | Varies | Common consumer choice; renewal rate may differ from first-charge promotional rate. |
| Multi-month / annual | 3, 6 or 12 months | Varies | Prepaid longer-term plans usually offer lower effective monthly cost but renew automatically at standard rate. |
Feature comparison
| Feature | Better Me | Typical alternative |
|---|---|---|
| Personalised plans | Yes - workouts, meals and mental health programs | Yes - varies by provider |
| Trial availability | Yes - time-limited trial offers | Often yes |
| Purchase routes | Direct and app marketplaces | Direct and app marketplaces |
| Refund policy | Generally final; app-store purchases subject to store rules | Varies widely |
Local consumer rights that matter for Better Me purchases
Where local consumer law applies, statutory rights may override contractual no-refund clauses. For example, consumers may have remedies if the digital service is defective or not as described. However, remedies depend on the purchase route and the specific facts of each case. Keep legal claims focused on misrepresentation or failure to supply the service as contracted and tie any claim to the specific purchase record.
How to prepare a payment dispute
Prepare the documentation checklist before opening any dispute with a payment provider. Present the timeline clearly, show the charge in question, and highlight any representations that conflict with what was delivered. Payment providers often require clear evidentiary sequences rather than general statements of dissatisfaction.
Expect processing times: payment disputes and merchant investigations can take several weeks to conclude. Stay organized: record each step and retain copies of every statement you submit.
Address
- Address: Themistokli Dervi 39, office 104, 1st Floor, 1066 Nicosia, United Kingdom
What to do after cancelling Better Me
After a cancellation, continue to monitor your payment statements for at least two billing cycles to ensure no unexpected renewals appear. Keep all documentation in a single folder and set calendar reminders for relevant refund or dispute deadlines.
Next steps you can take: if an unexpected charge appears, check your documentation, prepare a concise timeline, and engage your payment provider with the materials you compiled. If you decide to subscribe again in future, review the exact checkout terms and capture the confirmation IDs at purchase to avoid similar issues.
Finally, consider alternatives and evaluate whether a different subscription cadence or provider better matches your needs; treat each subscription as a time-bound contract and plan renewals accordingly.