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Cancellation service #1 in Australia
Fasting Coach is a collection of digital fasting trackers and one-on-one coaching offerings that help users plan intermittent fasting windows, track fasts and receive guidance from a coach. The mobile product listed on app stores presents timed fasting programs, progress graphs and in-app subscription tiers; a number of independent coaches and small coaching sites also operate under the same descriptive name, offering personalised plans and rolling coaching packages. The app listing notes auto-renewing monthly and yearly subscriptions with multiple in-app price points, while independent coaches publish fixed-month and multi-month coaching packs.
The most visible product is a mobile app with auto-renewing tiers; the app store listing shows recurring monthly and yearly options and several in-app price points. I converted the commonly listed USD amounts to AUD as an approximate reference using recent mid-market exchange rates. Use these as a quick orientation rather than definitive checkout prices.
| Plan | Description | Listed price (source) | Approximate A$ |
|---|---|---|---|
| Monthly plan | Auto-renewing monthly premium access for fasting plans and trackers | $14.99 (app in‑store listing) | Approx A$22.50 |
| Yearly plan | Auto-renewing yearly subscription, lower monthly equivalent | $29.99 (app in‑store listing) | Approx A$45.00 |
| Other in-app tiers | Variants such as monthly premium or yearly premium appear in listings; amounts vary by region | Multiple values shown in store listing | Varies - check receipt |
Separate one-on-one coaches or clinics using the Fasting Coach descriptor publish fixed coaching packages (first month, 3‑month packs, ongoing monthly coaching). These coach pages often show higher fees and different currencies; treat those as direct coaching services rather than the app subscription.
Users of the app-style Fasting Coach report that subscriptions are auto-renewing and that the store-level renewal rules apply (renewal notices and timing). Multiple user comments on third‑party review aggregators warn that cancellation can be confusing and that refunds are not always granted once a renewal has charged. App store listings explicitly note the 24‑hour renewal window before expiry for auto-renewing tiers.
Common complaints seen in reviews include unclear plan names in billing statements, unexpected monthly charges after trial periods, and slow or unsuccessful refund resolution when users dispute a charge. Independent coaching offerings tend to get better quality-of-service feedback but also show standard small-business refund policies and variable cancellation notice expectations. Trustpilot-style reviews for named coaches show a mix of high satisfaction and occasional access or billing frustration.
First, identify whether your subscription was billed through an app marketplace (app store) or as a direct coaching contract; that distinction determines who controls renewals and refund decisions. App-store billed subscriptions usually follow the marketplace auto-renewal and refund rules, while direct coaching contracts follow the coach’s published terms.
Next, check the timing: app-store listings frequently state that auto-renewal happens 24 hours before the period ends. For coaching packages there may be minimum commitment periods or multi-month discounts that imply different notice windows. Always compare your receipt and the published terms for the product you purchased.
Regarding refunds and proration: many users report that refunds are uncommon after a renewal has processed. Proration rules differ: some vendors do not prorate remaining time, others offer limited refunds or credit at the provider’s discretion. For coaching packages with multi-month discounts, cancellations may end access but not automatically trigger a prorated refund.
Cooling-off and consumer rights: if you purchased a coaching service remotely and the merchant’s terms or the law provide a cooling-off period, that might allow cancellation with a refund in a short window. However, app-store purchases generally follow the store’s refund regime rather than merchant cooling-off rules. Check the purchase terms shown on your receipt for the applicable rules.
| Product type | Typical billing route | Common issues |
|---|---|---|
| Mobile app subscription | Marketplace billing (store) | Auto-renewal timing, unclear statement descriptions, store refund limits |
| One-on-one coaching pack | Direct vendor billing (merchant) | Minimum commitment periods, variable refund policy, calendar scheduling |
Prepare your documentation checklist and a clear timeline of events before initiating a dispute. Expect the marketplace or merchant to request proof of purchase and to evaluate the claim against the applicable refund rules. Response times vary; some users report quick resolutions while others report longer back-and-forths.
If a charge is genuinely unauthorised, your bank or card issuer may offer a chargeback path, but this route has time limits and evidentiary requirements. Keep records of your attempts to resolve the issue with the provider; that history helps a chargeback case. Several user reports emphasise documenting dates and screenshots to support a dispute.
Monitor your billing statements for at least two billing cycles to confirm no further renewals occur. Keep a secure copy of the final cancellation proof and the last receipt. If an unexpected charge appears, start the documentation and dispute process promptly.
Consider replacing lost features with free alternatives: simple timers, notes on your phone for fasting windows, or reputable community groups can provide accountability without recurring costs. If you still want coaching later, compare commitment lengths and refund rules before re-subscribing.
Finally, if your experience raises serious consumer concerns (misleading billing, unexplained charges), you can escalate through the payment provider or a consumer protection body; keep records and dates to support any formal complaint. Many users who struggled with refunds successfully resolved issues after persistent documentation and escalation.
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Written by Zoe Wright
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.