Postclic unlimited subscription: promo at A$1.61 for 48h with a mandatory first month at A$87.71, then A$87.71 per month without commitment
Cancel FELIX
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Cancellation service #1 in Australia
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Felix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Felix: Complete Guide
What is Felix
Felix is a prepaid, month-to-month mobile service that markets itself on low-cost SIM-only plans, renewable-energy commitments and simple pricing. Common plan tiers include a 25GB, 50GB and an unlimited-data option, each with unlimited standard national calls and texts and data banking on capped plans. Felix positions plans with no lock-in contract and a monthly billing cadence rather than a 28-day cycle.
Plans are sold as recurring recharges (prepaid subscription model) and promotions frequently change; introductory offers for a discounted period are common. Felix runs on a major national network and applies speed caps on the unlimited plan for consistent experience expectations.
How cancellations typically work for Felix
First, the commercial framework: Felix states it operates on a no lock-in basis and allows customers to end or pause a subscription with no exit penalties. Service access typically continues until the end of the current billing cycle after cancellation.
Next, billing and timing detail: Felix uses a fixed monthly renewal date tied to activation; renewals are processed around the same time each month and any wallet credit is normally applied to the next recharge. There is no routine pro rata refund for unused time on a prepaid monthly recharge under many prepaid models, so outcomes depend on the provider’s stated terms for refunds and credits.
Additionally, Felix offers a temporary pause option so customers can suspend service for a defined period (reportedly up to 119 days) before suspension. That pause policy affects when a subscription is considered active for billing and promotional eligibility.
Customer experience with cancellation
What users report
Real customer feedback is mixed: many users praise low prices and straightforward monthly pricing, while some report support delays, account setup problems and difficulties getting refunds or rapid closure when things go wrong. ProductReview entries and forum posts include examples where users reported being charged without service or waiting for unresolved account issues.
Recurring issues and practical takeaways
Most commonly reported problems relate to activation hiccups, delayed responses from support, and confusion about promotional pricing and automatic renewals. Customers who had rapid refunds or smooth closures usually documented dates, screenshots and payment receipts early. These practice-based patterns point to what helps when a dispute is needed.
Key legal and consumer points that matter for Felix
Most importantly, Felix advertises a 7 day satisfaction or happiness guarantee on some plan listings; this can influence refund eligibility for very recent sign-ups but the exact terms are set in the plan terms and promotions. Check promotional T&Cs for time-limited deals.
If a billing or service complaint cannot be resolved with the provider, Felix’s published materials reference escalation routes including the Telecommunications Industry Ombudsman (TIO) or equivalent dispute channels. Keep that pathway in mind if a formal review is required.
Documentation checklist
- Account reference: copy of the activation date and any subscription or account number.
- Payment records: transaction IDs, card statements or wallet receipts showing the recharge or charge.
- Time stamps: precise dates and times for activation, renewal attempts and any unsuccessful service periods.
- Promotional terms: screenshots or copies of the deal terms that applied when you joined (discount duration, start/end dates).
- Support interactions: exported chat transcripts, ticket numbers and notes of any promises made by support staff.
- Device evidence: where relevant, signal logs, error messages or screenshots that show service failure or activation errors.
- Outcome request: a clear statement of what you want (refund, credit, final date of service) recorded with a date.
Common billing issues and what to expect
Charge timing: because Felix renews on a fixed monthly renewal date, a cancellation that takes effect after renewal will typically not prevent that month’s charge. Expect the service to remain accessible through the paid period.
Refunds and credits: refunds for prepaid recharges are treated according to promotional and refund policies. In many cases credits are applied to the account wallet rather than returned automatically; if a refund is offered the timing can vary. Keep documentation to support any request.
Practical timeline: if you cancel close to your renewal date, you may be charged for the next month; if a pause option is used you are usually suspending renewals for a set period before permanent suspension.
Refunds, disputes and chargebacks
First, attempt a documented resolution: record your case against the provider’s stated policies and keep evidence. If the result is unsatisfactory, you can escalate through the relevant dispute channels such as your payment provider or the TIO for unresolved telco complaints.
Next, chargebacks are a separate payment-card process and should be used only after you have exhausted the provider’s complaints process or when you have clear evidence of an unauthorised charge. Maintain detailed records; banks typically ask for date-stamped evidence and copies of the provider response.
How to cancel felix subscription - what this guide covers
This guide focuses on practical preparation and expectations rather than operational steps. Most users need to know timing, documentation and escalation routes so they can act quickly and avoid unnecessary charges. The policies that determine outcomes are the plan terms, published pause/cancellation clauses and promotional T&Cs.
Table: felix plan pricing at a glance
| Plan | Standard monthly price | Typical promo example |
|---|---|---|
| 25GB plan | A$25/mth | A$12.50/mth for first 3 months (promo examples vary). |
| 50GB plan | A$30/mth | A$15/mth for first 3 months (promo examples vary). |
| Unlimited plan | A$40/mth | A$20/mth for first 3 months (promo examples vary). |
Table: plan features and differences
| Feature | 25GB / 50GB | Unlimited |
|---|---|---|
| Data banking | Yes | Not applicable |
| Speed cap once used | Reduced to low speeds after allowance | Speed capped at around 40Mbps |
| Network | Major national network access | Major national network access |
| Contract | No lock-in, prepaid monthly | No lock-in, prepaid monthly |
Practical pro tips from cancellation cases
Most importantly, build a compact case file before you raise any issue: proof of payment, dates and any error evidence greatly speed up dispute handling. Keep records in a single folder for easy reference.
First, timestamp everything and keep copies of promotional terms showing pricing and duration; many disputes hinge on whether a promotional period was applied correctly. Next, track the exact renewal date on your bank or card statement so you can avoid last-minute surprises. Most customers who get a timely resolution can show a clear chain of evidence.
Additionally, when service problems occur at activation, note any periods where service did not work and align those to charges. Where a provider has a short satisfaction guarantee, act within that window and have supporting evidence ready.
Address
- Address: GPO Box 406 Sydney NSW 2001
What to Do After Cancelling Felix
Monitor your billing statements for at least two renewal cycles to ensure no unexpected charges appear and any promised credits or refunds are applied. Keep the documentation checklist accessible in case you need to escalate.
Additionally, verify any remaining wallet credit or promotional entitlement and note the final service end date for replacement planning. If a dispute continues, gather your recorded evidence and follow the escalation path referenced in the provider’s published policies.
Most importantly, consider alternatives and timing: switching to a different monthly plan or provider is often simplest when done outside a renewal window to avoid an extra month’s charge. Use the documented renewal date to plan any transition.