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Cancel COLOR STREET
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Color Street service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Color Street: Easy Method
What is Color Street
Color Street is a direct-sales company that sells press-on nail strips, nail care products, and related accessories through independent stylists and an online storefront. Customers can purchase single orders, subscribe to a monthly club, or enroll as independent stylists to sell products themselves.
How to cancel Color Street
- Web / Color Street account: Log into the account used to place the order and cancel within 1 hour of placing the order. Follow the on-screen cancellation option for the specific order; this is the primary and recommended method.
- Guest checkout (web): Orders placed as a guest cannot be cancelled by the guest through the site - contact Color Street customer service immediately for assistance, but self-cancellation is not available.
- Late-month orders: Do not expect cancellations during the last two days of the month - cancellations are restricted then due to commission procedures.
- App Store / Google Play purchases: There is no clear cancellation pathway published for purchases handled via app stores; cancellations and order management appear to be processed through your Color Street account on the web rather than through the app stores.
- Written cancellation (optional): If you prefer or need written notice, send a signed cancellation request by registered mail (to provide proof of delivery) to the company Home Office address (see Address section) and keep tracking/return receipt documentation.
What happens when you cancel
When you successfully cancel an eligible online order within the permitted window, the order is stopped and you will not receive the shipment. Access to any order-specific benefits (for example subscription shipments) will cease for that order; recurring subscriptions should be managed separately via your account to prevent future charges. Your account data and order history remain accessible in your Color Street account unless you request account removal through customer support. If cancellation is attempted outside the permitted windows, the order may already have progressed to shipping and normal return procedures will apply.
Will I get a refund?
Refunds for cancelled orders are handled according to the timing and reason. If you cancel an order through your account within the 1-hour window, you should receive a full refund for the order amount (shipping charges and timing may affect the net amount). For returned products, Color Street’s policies state a 30-day refund window from ship date for defective items (full refund less shipping charges if applicable) and a 30-day refund for non-defective items returned in brand-new condition with original packaging (shipping/handling deducted). Exchanges are allowed within 60 days for eligible non-defective items. Certain purchases are final sale and are not eligible for return, refund, or exchange - these include host rewards, discontinued items, credit-purchased items, and Stylist display / cash-and-carry items. Always document defects with photos and submit any claim within the stated windows to preserve refund eligibility.
Color Street plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Color Play Club (Monthly Subscription) | C$45.00 | Monthly | Curated exclusive nail strips + C$7 product credit per confirmed order, birthday perk, loyalty credit, members-only shopping. |
| Independent Stylist e-Suite Fee | C$6.75 | Monthly | Access to business portal (website, app, commission tracking) - first month plus one full month free for new stylists. |
| Starter Kit (Standard) | C$142.75 | One-time purchase | Includes multiple nail strips, tools, hand care, makeup samples, marketing materials. |
Your consumer rights in Canada
Canadian consumers should be aware that provincial consumer protection laws vary. For physical products, Color Street’s published 30-day return/refund period for eligible items generally exceeds the common 14-day minimums that may apply in some contexts, and in that respect is consumer-friendly. Digital purchases made through the App Store or Google Play sometimes carry specific "right of withdrawal" periods (commonly referenced as 14 days in some jurisdictions), but Color Street does not clearly advertise such digital withdrawal rights. Quebec and other provinces have particular rules and timelines - if you are unsure of your provincial protections, check your provincial consumer protection office or seek specific legal guidance. Keep in mind statutory rights may provide remedies that sit alongside the company’s own policies.
Customer experiences
Reviews are mixed. Many customers praise Color Street for ease of application, quick-dry salon-like finish, and the value of kits that produce multiple manicures. Independent stylists often highlight the product line and community aspects as positives. However, a substantial number of users report declining product quality - strips described as thinner, dryer, more tear-prone, and less adherent - along with customer service complaints. Public review scores (for example on Trustpilot) and discussions on social platforms reflect both satisfied users and significant dissatisfaction. Internal employee reviews have also raised concerns about workplace culture in some reports.
Documentation checklist
- Order number and order date (from account or confirmation email)
- Account email or guest checkout email used for purchase
- Photos of the product and any defects (close-ups showing issues)
- Shipping address and tracking number (if shipped)
- Proof of payment (card statement or receipt)
- Registered mail tracking/return-receipt if you send written/certified cancellation or returns
Common mistakes
People often try to cancel guest-checkout orders themselves - guest orders cannot be self-cancelled and require contacting support. Waiting more than 1 hour after placing an order risks automatic processing and shipment; similarly, attempting cancellation during the last two days of the month is frequently blocked for commission reasons. Another common error is assuming purchases made through app stores are cancelled via the app - Color Street’s order cancellations are primarily handled through the website/account. Sending returns for final-sale items (host rewards, discontinued items, credit purchases, stylist display) will usually be denied. Finally, failing to retain photos, order confirmations, and registered-mail receipts reduces your ability to prove a timely cancellation or a defect claim.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web - Cancel via your Color Street account within 1 hour | Full refund generally issued if cancelled in time (shipping may affect final amount) | Low |
| Guest checkout - contact customer service | No automatic cancellation; refund only via returned merchandise or support resolution | High |
| Late-month orders (last 2 days) | Cancellations are typically prohibited; refunds only if return eligible after delivery | High |
| App Store / Google Play purchases | Not clearly documented - may require web account action or app-store dispute; outcomes vary | High |
After cancelling
After you cancel, monitor your email and account for confirmation of the cancellation and any refund processing. If you need to return a shipped item, follow the returns instructions provided by Color Street and submit photo evidence within the stated timeframes for defective items. If you sent a written cancellation or return by registered mail, keep the tracking and proof-of-delivery documents. For further help, use Color Street’s official site and customer support channels; if you paid by credit card and have difficulty obtaining a timely refund, you may also contact your card issuer to inquire about a charge dispute after you have attempted resolution with the merchant.
Helpful links: Color Street main site, Apple App Store, Google Play Store.
Address
Send registered-mail cancellations or written correspondence to:
Color Street LLC, 922 Riverview Drive, Totowa, NJ 07512, United States